Cole Buxton Reviews 

4,000
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 629 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and original designs of the products, often finding them to exceed expectations in real life. Many people highlight the excellent service, quick and efficient delivery, and thoughtful packaging with personalized touches. However, some customers also noted specific issues with the quality and fit of certain items, with some materials feeling cheap or differing from previous standards. Reviewers occasionally experienced sizing discrepancies, and a few reported problems with order resolution, such as unreceived parcels or difficulties with address changes and refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as fantastic,... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding quality of various... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and efficient delivery... See more

Order

Customers generally report positive experiences with their orders, often praising quick dispatch and... See more

Service

People report positive experiences with service, often describing it as excellent, brilliant, and flawless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic to purchase more daily wear clothing ie jeans,leathers, shirts etc. Designs and fabrics continue to evolve . Best British sports wear brand by far. I'm a 63 year old male who's regularly... See more

Company replied

Rated 5 out of 5 stars

Great experience with Cole Buxton. I’ve bought from them many times now and the quality and original designs always stand out — everything feels premium and well made. Pricey, but definitely investmen... See more

Company replied

Rated 5 out of 5 stars

Made multiple orders now. Products are always high quality and match the size guide on the website. Fast despatch and on the rare occasion I've had to return items the refund process is always fast an... See more

Company replied

Rated 5 out of 5 stars

I typically don’t leave reviews but this is my 2nd positive review . I know some who live in the US might complain about pricing especially once you figure in duty fees / shipping . However , I’m a be... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Designer

About Cole Buxton

Written by the company

Ready to wear luxury sportswear. London, England

Born out of a love and passion for authentic, retro-styled sports wear, Cole Buxton aims to design dynamic, unique, and state-of-the art apparel for the modern times.

Unique Design Aesthetics: Cole Buxton’s designs are distinctive with a philosophy that blends luxury and streetwear. The Cole Buxton brand merges high-end craftsmanship with urban style.

Exceptional Quality: Cole Buxton is a brand synonymous with uncompromising quality. Cole Buxton uses premium materials, meticulous craftsmanship, and attention to detail that go into each product.

Limited Edition and Exclusivity: Cole Buxton clothing range is based around the limited availability of our collections and the exclusivity that comes with owning a Cole Buxton piece. This rarity appeals to fashion enthusiasts seeking unique and covetable items.

Timeless Appeal: Cole Buxton is committed to creating timeless pieces that transcend seasonal trends. Cole Buxton is an investment in enduring style rather than disposable fashion. Our designs have timeless appeal.

Brand Story and Heritage: The concept of daily essentials started in 2014 with the idea to redefine contemporary sportswear for the modern man's lifestyle. With the aim to "master simplicity" through our design value of "athletic essentialism" we are continuously refining a core garment collection intended for everyday use.

Customer Experience: We strive to ensure that all customers have a great experience in shopping and wearing Cole Buxton clothes and accessories. We listen carefully to our customers wants, needs, and desires and adapt.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(4,000)

616 reviews in the last 12 months

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Rated 5 out of 5 stars

Totally happy with my latest Cole…

Totally happy with my latest Cole Buxton purchase, I bought the White Patriot T Shirt Large, I expected this to be way oversized as my other Cole Buxton T Shirts are Medium, luckily this wasn’t the case it’s near enough the same size for the rotation, also bought a Red White CB Flannel Overshirt 10/10

30 January 2026
Cole Buxton logo

Reply from Cole Buxton

We appreciate your kind words, thank you! - Team CB

Rated 5 out of 5 stars

Quality materials

Quality materials , like the way the clothes fit. My favourite brand right now.

31 January 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for the 5 stars! - Team CB

Rated 5 out of 5 stars

Positive contact

Positive contact , packaging and quality of clothes , needed a refund on one item due to my own preference and service was rapid , refund was prompt.

31 January 2026
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Reply from Cole Buxton

We're glad to hear you had a positive experience, thank you for the 5 star review! - Team CB

Rated 5 out of 5 stars

Really lovely quality clothing

Really lovely quality clothing, great communication & speedy delivery, I ordered multiple sizes returns were easy & refunded quickly.

30 January 2026
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Reply from Cole Buxton

Thank you for the 5 star review 😀 - Team CB

Rated 5 out of 5 stars

Quality

Yes, it’s a lovely jumper. My son loves it like he does all , Cole Buxton
Clothing,

29 January 2026
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Reply from Cole Buxton

We appreciate the 5 stars! - Team CB

Rated 5 out of 5 stars

👍👍👍👍

👍👍👍👍👍👍👍👍👍👍

30 January 2026
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Reply from Cole Buxton

Thank you for the 5 stars! - Team CB

Rated 5 out of 5 stars

good

everything is fine

30 January 2026
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Reply from Cole Buxton

Thank you for your 5 star review! - Team CB

Rated 1 out of 5 stars

Cole Buxton – Missing Order Experience

I placed an order for three items. Royal Mail marked the parcel as delivered. I did not receive it. The proof of delivery image does not show the parcel at my address and the signature is not mine.

I contacted Cole Buxton and confirmed:

• The parcel was not received.
• I checked neighbours and safe locations.
• I was prepared to sign a formal non receipt declaration.

The tone of the responses was disappointing. I was asked why I had waited “multiple days” to report the issue, which felt accusatory. There was repeated emphasis on the delivery driver potentially facing disciplinary action. That is an internal matter and should not be positioned in a way that places pressure on the customer.

I was then told they would not proceed with an investigation unless I provided photo ID. I asked for the lawful basis under UK GDPR and why a signed declaration was insufficient. No clear explanation was provided.

Under UK consumer law, risk remains with the retailer until goods are delivered into the customer’s possession. A courier scan does not prove receipt.

For a premium brand, I expected a professional, neutral and solution focused approach. Instead, the process felt defensive and unnecessarily difficult for a straightforward non delivery claim.

I am still awaiting resolution.

30 January 2026
Cole Buxton logo

Reply from Cole Buxton

Hello Ade,

Thank you for your feedback. We’re sorry to hear about your experience.

Our customer service team has been in touch to explain why photo ID was requested and to confirm that an investigation has been raised with Royal Mail. This issue is currently being looked into, and we are awaiting further updates from the courier.

We understand how frustrating delivery issues can be and appreciate your patience while this is reviewed.

Team CB

Rated 3 out of 5 stars

Having to pay for shipping and then to…

Having to pay for shipping and then to return an item when spending over £120 feels cheap

13 February 2026
Unprompted review
Cole Buxton logo

Reply from Cole Buxton

Hello David,

Thank you for your feedback. We understand how return shipping costs can feel frustrating, especially on higher-value orders.

Please note that all shipping and return fees are clearly outlined on our website at the time of purchase.

We appreciate you taking the time to leave a review.

Team CB

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