While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the premium materials and impressive design. Many people are particularly satisfied with the fit and feel of the garments, noting their comfort and stylish appearance. The delivery service is frequently commended for its speed and efficiency, with items often arriving earlier than expected. However, some customers have reported issues with their orders, including receiving items that appeared to be used or damaged, or problems with order delivery. There are also mentions of discrepancies with sizing charts and concerns about the pricing of some items, particularly regarding international shipping costs.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the exceptional quality of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the exceptional quality of the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Consumers find order experiences to be ambiguous. Many customers report not receiving their orders, even... See more

Price

Users describe ambiguous interactions with price. Some customers find the clothing to be on the pricey side,... See more

Based on these reviews

Rated 4 out of 5 stars

Really good quality on the bubble fit zip hoodie. It’s all I wanted from a zip up hoodie. I feel like it’s a little too cropped on the back but still looks really good. I hope they will soon give a... See more

Company replied

Rated 5 out of 5 stars

Excellent quality hoodie. Cropped oversized fit, with good proportions. Size chart accurate & very helpful. Material heavy giving the garment a good shape, but soft & comfortable. So happy I bough... See more

Company replied

Rated 5 out of 5 stars

Bought the windbreaker jacket in Orange. Genuinely one of the best jackets ive ever bought. Will be back for the black when it restocks. Solid brand who always deliver in my experience.

Company replied

Rated 5 out of 5 stars

My item arrived super early which was really nice, the item is incredible quality!! I absolutely love it and will be purchasing another colour of the same item. Really recommend this brand, they have... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Designer

Written by the company

Luxury Essentials designed in England


Contact info

4.2

Great

TrustScore 4 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Perfect! I love there clothes bit in the pricey side but the quality speaks for its self

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Where is my refund? #21056689

I returned two items ordered separately but returned them on the same day. They chose to refund the tracksuit bottom only and have not messaged me about the refund for the top. When I have already received notification it has been returned to them. So why refund one and not the other? I have over 312k followers on social media I chose to come here first before I make a content about how you don't like refunding. Just read the comments here ppl are fed up of you holding their money. Can you send my refund please or do I have to make a story time about your brand? Order number - 21056689

18 March 2026
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Hameed,

The refunds will be processed separately, the first has been completed and I can see the second is under processing. This is due to the orders not being placed on the same order number.

Any further problems drop an email to support@summituk.co.uk and the CS team will be able to help.

-Summit Team

Rated 1 out of 5 stars

I spent £150 and I haven't received…

I spent £150 and I haven't received anything. They cannot refund my money and don't know if I will receive what I ordered. Don't buy from them it's a scam.
You say you don't have my order but you've sent me 2 emails saying your going into administration. Funny that. It's a scam don't order

24 March 2026
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Daniel,

We don't have an order from you in the system.

Please can you email support@summituk.co.uk if you have purchased from us.

UPDATED - Daniel you have the wrong company we have no order from you and we are not going into administration, you are speaking to another company and not with us. Please directly check the trust pilot and find the correct company.

-Summit Team

Rated 5 out of 5 stars

A beautiful ending

A beautiful ending. This was an excellent series. How people change along the way. The ending was perfect with the magic of Warren :-) Dockers will learn a lot from this journey. There should be no hate with previous contestants, remember, its a game.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought a jacket but sent it back as it…

Bought a jacket but sent it back as it didn’t suit me unfortunately, the quality is outstanding and the buying and return process was effortless.
Will definitely buy from Summit again .

1 March 2026
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Sorry to hear the jacket didn't suit! Appreciate the 5 star review and glad we could offer a good service for you.

-Summit Team

Rated 5 out of 5 stars

Amazing brand!

Love the ripstop windbreaker and the sun fade sweatpants! The fit is amazing on the windbreaker, and the quality and fit on sweatpants unreal! I have a few sweatpants from Represent and Cole Buxton, and this one is probably my favourite now!

Great service too with delivery and email response to a query I had.

Only wish delivery to Ireland was a bit cheaper but not a big deal 😅

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Bought two t shirts both awful quality…

Bought two t shirts both awful quality for the price point, understandably want to return both as unworn. Can’t get a reply or even access to returns portal. Very bad.

12 February 2026
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Angus,

I have checked the system and you emailed us during last night when our team is not working. We ask for 24H max to receive a reply, it has not been 4 working hours yet.

You purchased the everyday t-shirts which are a lightweight textured cotton t-shirt, they are specially made to our exact spec and are not meant to be heavy in fabrication, they are made to replicate a vintage loose fit drapey t-shirt. Our heavyweight items may be more suited if you are looking for a more substantial feeling jersey.

In regards to the return, you simply need to go through the returns portal on the website and add your order number and email there, you will be able to generate a returns label through this to ship the items back to.

-Summit Team

Rated 5 out of 5 stars

Ordered heavyweight sweatpants

Ordered heavyweight sweatpants. Delivery was within a couple of days and the quality of the material is exceptional. Good to pick up some items while a sale is on. Top notch.

8 February 2026
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the 5 star review Dale!

Glad we managed to get the item shipped out quickly for you!

- Summit Team

Rated 5 out of 5 stars

Love the fit on the longsleeve tees

Love the fit on the longsleeve tees -- especially the close cut collar. The heavyweight fabric gives it structure amd makes it hang well. Perfect.

6 February 2026
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Greta to hear you like the long sleeves Amy!

Appreciate the 5 star review

-Summit Team

Rated 5 out of 5 stars

Excellent clothing

Excellent clothing. Dispatch has always been quick. I've loved every piece I've got from Summit for far. The hoodies have been amazing quality and fit, and the T shirts too (better than other brands I buy). Would like a windbreaker or a jacket at some point. Definitely would recommend!

1 December 2025
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks Josh for the 5 star review!

The windbreakers are a great all year round piece, you won't regret grabbing one!

-Summit Team

Rated 1 out of 5 stars

Worst company

It’s been over a month that I’m trying to get a refund after I returned something that I didn’t wear … they don’t reply to my email
I’ve sent more than 10 email to to their support team but nothing
Also no phone number
Worst company
Don’t place any order

19 December 2025
Unprompted review
SUMMIT  logo

Reply from SUMMIT

We have contacted you via email asking for your return tracking details and have had no response from you. Please provide these via email and we can resolve this issue as previously mentioned on your other review.

-Summit Team

Rated 5 out of 5 stars

Applique hoodie steel…

Ordered the applique hoodie in steel grey, item arrived very quickly and the hoodie is perfect. Quality material, great fit and looks so good. Very pleased with it thanks

10 January 2026
Unprompted review
Rated 5 out of 5 stars

A great independent brand, high quality clothing and great service

Genuinely 10/10 knitwear, first time I've spent that much on an item (full zip knit chunky knit) and it's just an incredible piece. Wish they had it in stock in grey in my size still.

Service also 10/10, I accidentally ordered more to try on and didn't note the website said sales items can't be returned. After contacting them they kindly allowed the return to be done. Very much appreciated.

22 December 2025
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the support Aswad, glad to hear you like the products we are producing!

-Summit team

Rated 5 out of 5 stars

Love Summit clothes

Love Summit clothes! Just received heavyweight sweatpants and hoodie. They feel and look incredible. Arrived 2 days after ordering which is great.
Thank you

16 December 2025
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks Hayden for the 5 star review!

-Summit Team

Rated 1 out of 5 stars

Awful customer service

Awful customer service. I ordered back in October and still haven’t received my order despite emailing multiple times, I have been told I can’t get a refund even though I haven’t received my order! Would never order through this site again!

6 December 2025
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Kane,

We do not have an order with your name or details please check you have contacted the correct company.

-Summit Team

Rated 1 out of 5 stars

I’ve been a loyal customer of Summit

I’ve been a loyal customer of Summit, but this experience is honestly ridiculous. My parcel was left outside without my permission, got rained on all day, and the items arrived completely wet. When I reached out, the only response I got was basically, “our bags are waterproof” and “if you’re unhappy, return them.” No solution, no acknowledgement of the problem, nothing.

For a loyal customer, that kind of customer service is shocking. You’d expect them to actually help, not just brush you off. Really disappointing.

2 December 2025
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Anita,

We agree Royal Mail leaving the item outside is not ideal, we specifically use fully waterproof packing bags and then waterproof garment bags in packaging to avoid anything getting wet. The images showed a wet outer bag which should have fully protected the items inside.

We also have offered to send the items back for a refund or to swap out for new ones if you wish. You asked for a discount on the order however we feel like we have been fair in offering replacements or a full refund.

-Summit Team

Rated 5 out of 5 stars

A new favourites

Can’t rate this brand high enough the quality is unmatched and everything fits so clean delivery’s are on point never had an issue would highly recommend

28 November 2025
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Great to hear you like the products Max!

Thanks for supporting the brand

-Summit Team

Rated 5 out of 5 stars

Top quality garments

Two items now.
Quality is outstanding and value for money

29 November 2025
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the 5 star review Brett!

Glad you like the products!

-Summit Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look