Coldwell Banker Southbank Reviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the staff is professional, extremely supportive, and genuinely caring throughout the entire property journey. People note that agents are exceptionally easy to communicate with, listening closely to needs and providing transparent guidance at every single stage. Consumers find the overall rental and management services to be remarkably efficient, smooth, and completely stress-free from start to finish. Clients truly appreciate the proactive approach in handling property repairs, sorting out council tax details, and offering prompt solutions whenever something comes up. Reviewers gladly recommend these reliable services to anyone looking for a dedicated team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their outstanding professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising staff for going above and beyond to ensure a... See more

Response time

Clients share positive opinions on response time, expressing consistent satisfaction with prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bernadette from Coldwell Banker Southbank made our home buying experience seamless and stress free. She listened closely to our needs, responsive, patient, and genuinely caring, she felt like a frien... See more

Rated 5 out of 5 stars

I’ve had a great experience with Umair Muhammad as my property manager. He’s always very prompt in replying to any queries and incredibly helpful with everything that comes up. Umair is professional,... See more

Rated 5 out of 5 stars

The CBS Team is highly professional, personable and very knowledgeable in what they do. We had a great experience in the context of a purchase in the Islington Square development complex where they cu... See more

Rated 5 out of 5 stars

Bernadette is not any normal Estate Agent - she takes full ownership and provides transparency at every stage of interactions. She has a knack of getting in your shoes and think on your behalf. I was... See more


Company details

  1. Real Estate Agents
  2. Appraiser
  3. Property Administrator
  4. Property Management Company
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Information provided by various external sources

The international real estate brand Coldwell Banker has now enter the UK market. With an international platform of 88,000 affiliated sales agents operating from 3000 offices across the globe in 49 countries and territories, customers can be connected to a full range of capabilities and professional expertise from across the globe and in every major property type; residential, prestige homes, waterfront properties, holiday homes, land and country estates. Coldwell Banker can offer their clients the unique mix of specialised services and the market knowledge of an independently owned and operated estate agency system that has over 100 years' experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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4.9

All reviews

(306)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Afzal is a great help

Afzal is a great help! He communicates well and is always quick to reply and sort out any issues. Thanks Afzal!

7 July 2021
Unprompted review
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Reply from Coldwell Banker Southbank

Thank you for taking the time to leave us a 5-star rating! Your feedback is highly appreciated!

Rated 5 out of 5 stars

Coldwell Banker Southbank

Very knowledgeable about Southbank area and responsive, professional service

28 May 2021
Unprompted review
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Reply from Coldwell Banker Southbank

We really appreciate you taking the time to share your rating with us. Thank you Marc!

Rated 5 out of 5 stars

The management of the property is…

The management of the property is really good, from the initial contact through viewing, contract signing and ongoing management. Bernadette and Afzal make it really easy and pain-free being available any time. Repairs are quickly arranged and done so we can enjoy living in the flat.

23 May 2021
Unprompted review
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Reply from Coldwell Banker Southbank

We are so grateful for your review Daniel. Thanks for sharing your rating with us!

Rated 5 out of 5 stars

Very helpful team

Very helpful team, and very efficient process.

8 May 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

Bernadette was incredibly helpful

Bernadette was incredibly helpful
She took our booking at very short notice and developed our ideas into four stunning apartment options in three very separate areas of the south bank.
She really knows her stuff and genuinely cares about her clients.

8 May 2021
Unprompted review
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Reply from Coldwell Banker Southbank

Thank you for your Review

Rated 5 out of 5 stars

Perfect tenant, from Bernadette

Bernadette found the perfect tenant for our Southbank Tower apartment. The letting was handled professionally and swiftly. It was made easy by her extensive knowledge of the Tower and it’s history.

5 May 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your review and being a pleasurable landlord to work with

Rated 5 out of 5 stars

Barely did a thing...

Barely did a thing...
Bernadette orchestrated the entire transaction from start to finish. Contented landlord, happy tenant... Excellent service. Thanks 🙏🏻

4 May 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your lovely words

Rated 5 out of 5 stars

First time user of Coldwell Banker

First time user of Coldwell Banker, credit goes to Bernedette and Afzel for their exceptional service and help in making the process simple and pain free. Highly appreciated and recommended.

2 May 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your review and giving us the opportunity to let and manage your property

Rated 5 out of 5 stars

Bernadette Teuma

Bernadette is extremely knowledgeable about her market. She has given me some great advice over the years. I consider her to be honest and trustworthy and would highly recommend her.

30 April 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

All my worries were answered.

I was very pleased I put my trust in both Bernadette and Afzul. Times have been hard since COVID but my trust was royally rewarded. As a client and as a former Headteacher and Inspector I appreciated the communication I received from both Bernadette and Afzul. I now ha e two happy tenants All works needs to provide a safe environment. All works needed to provide a safe environment were organised by Afzul and for this I am grateful. I would highly recommend this company.

24 April 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your Review, It was a pleasure to work with you and let and manage your property

Rated 5 out of 5 stars

Amazing team!

Amazing team!!

Afzal and his team are fantastic. Professional and thorough in their work.

I shall continue to use them again. Why change when you have a running formula!

24 April 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

10/10 very professional

10/10 very professional and understanding management. Specially Afzal who has got excellent management skills when it comes to either managing the tenants or managing the contractors- key to property management. Response time to issues has been excellent 24/7. Highly recommended

24 April 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

Super professional service

Super professional service, fast, efficient and friendly, very responsive. Would definitely recommend.

19 April 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

Bernadette was really very informative…

Bernadette was really very informative of each property we went to. I really knew a lot about the flats and the whole building details, none of other agents did this level of detailed information that is valuable for the tenants.
thanks for dedication and great viewing experience!

13 April 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

Bernadette was great -- super…

Bernadette was great -- super responsive, and found us a great place on short notice. Thank you!

24 March 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

Top experience compared to London standards

I have rented a very nice apartment in Pimlico through Coldwell. My person of contact was Afzal, who has been very responsive and helpful in every situations even after I moved out.
Strongly recommend him and the agency for hidden gems in London.

8 February 2021
Unprompted review
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Reply from Coldwell Banker Southbank


Thank you for your Review

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