Coldwell Banker Southbank Reviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the staff is professional, extremely supportive, and genuinely caring throughout the entire property journey. People note that agents are exceptionally easy to communicate with, listening closely to needs and providing transparent guidance at every single stage. Consumers find the overall rental and management services to be remarkably efficient, smooth, and completely stress-free from start to finish. Clients truly appreciate the proactive approach in handling property repairs, sorting out council tax details, and offering prompt solutions whenever something comes up. Reviewers gladly recommend these reliable services to anyone looking for a dedicated team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their outstanding professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising staff for going above and beyond to ensure a... See more

Response time

Clients share positive opinions on response time, expressing consistent satisfaction with prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bernadette from Coldwell Banker Southbank made our home buying experience seamless and stress free. She listened closely to our needs, responsive, patient, and genuinely caring, she felt like a frien... See more

Rated 5 out of 5 stars

I’ve had a great experience with Umair Muhammad as my property manager. He’s always very prompt in replying to any queries and incredibly helpful with everything that comes up. Umair is professional,... See more

Rated 5 out of 5 stars

The CBS Team is highly professional, personable and very knowledgeable in what they do. We had a great experience in the context of a purchase in the Islington Square development complex where they cu... See more

Rated 5 out of 5 stars

Bernadette is not any normal Estate Agent - she takes full ownership and provides transparency at every stage of interactions. She has a knack of getting in your shoes and think on your behalf. I was... See more


Company details

  1. Real Estate Agents
  2. Appraiser
  3. Property Administrator
  4. Property Management Company
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Information provided by various external sources

The international real estate brand Coldwell Banker has now enter the UK market. With an international platform of 88,000 affiliated sales agents operating from 3000 offices across the globe in 49 countries and territories, customers can be connected to a full range of capabilities and professional expertise from across the globe and in every major property type; residential, prestige homes, waterfront properties, holiday homes, land and country estates. Coldwell Banker can offer their clients the unique mix of specialised services and the market knowledge of an independently owned and operated estate agency system that has over 100 years' experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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4.9

All reviews

(306)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bernadette is the best agent!

Bernadette has been the most professional and kind agent! She is precise and proactive whilst also being a delightful person. She has made our viewing and offer negotiation process much more enjoyable and has helped us meet our needs in every way she could. It was a real pleasure meeting her and I would recommend Bernadette to anyone looking for a highly qualified and reliable agent!

31 May 2023
Unprompted review
Rated 5 out of 5 stars

5 star service delivery

Bernadette and her team were very helpful in assisting me finding a new place. I’ve known Bernadette for 2/3 years now and delivering 5 star services is something you can expect from her and Coldwell Banker.

15 April 2023
Unprompted review
Rated 5 out of 5 stars

Super Responsive and Ultra Understanding

Bernadette Teuma and her team have been impeccable from the very outset. They are super responsive and extremely understanding. The other reviews on this page are a testament not only to Coldwell Banker's excellence but also to Bernadette's character, who has gone out of her way to even help me with some personal issues.

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Bernadette did an incredible job of…

Bernadette did an incredible job of sourcing a perfect apartment for our company. The professional standards she upheld and her negotiation skills were unparalleled. We would highly recommend her services to anybody, looking for a perfect apartment at a fair price. Her communication skills are excellent, and she was a pleasure to deal with. We will certainly be using her again in future to pick your property rentals.

21 March 2023
Unprompted review
Rated 5 out of 5 stars

A pleasure to work with!

It is a pleasure to give Bernadette Teuma of Coldwell Banker the highest of recommendations to sell your property. Bernadette successfully marketed and sold our £2million listed house in Waterloo, in what might seem the difficult time of Autumn/Winter 2022.

Her knowledge, professionalism, commitment and unerring enthusiasm makes you feel wholly supported throughout the process.

The pictures, videos and marketing materials she produced for our sale were exemplary and she was able to get more than forty viewings on the property.

Bernadette’s local knowledge and experience where fundamental in enthusing a good number of interested parties and we feel that her delightfully, friendly and positive character is a great asset in encouraging and managing positive buyers.

Bernadette is an absolute pleasure to work with.

Thank you, Bernadette!

Emma and Simon Freedman

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent local knowledge.

I work for a property development company and are regularly in contact with agents. I was particularly impressed with my recent contact with this company with their insightful knowledge of the building I was interested in and of the surrounding area. The information and commentary that was provided, was clear and concise and extremely helpful.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience for property sale

Bernadette was the driving force for seeing our sales transaction through, and worked tirelessly around the clock to make it happen. With a fantastic work ethic, engagement and commitment, Bernadette helped to work through some challenging issues during the process but resolved these quickly and efficiently. It was a pleasure to work with her and also with lettings in the past. All the best wishes and great appreciation.

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Buy to Let Helpful

We are mainly focussed on Buy to Let in Central London. Bernadette provided very useful feedback on the pros and cons of period vs new build properties and provided appraisals in terms of sale and rental prices which proved invaluable in making decisions especially with refinancing. She also proved adept in offering good potential tenants and recommendations for handyman personnel. In short, Bernadette proved a valuable resource for us.

27 November 2022
Unprompted review

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