Coffeelink Reviews 6,595

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the coffee products, often noting the fresh roasting, rich flavors, and absence of bitterness. Many appreciate the wide selection of beans and roasts, catering to diverse preferences, and the option to have coffee ground to their specific brewing needs. The service is frequently highlighted for its efficiency, with orders processed quickly and delivered promptly, often with tracking. Reviewers also find the pricing reasonable, especially considering the quality and the availability of subscription services with free delivery. However, some customers also noted occasional issues with product quality, describing coffee that tasted rancid or burnt, or arrived in damaged packaging. A few other people also felt that the quality of taste wasn't as good as it used to be, leading to disappointment. There were also instances of incorrect orders being sent and delays in delivery, with one reviewer mentioning a moldy smell in unroasted beans.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great selection and variety of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent and consistent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency.... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, superb, and... See more

Price

Clients share positive opinions on price, consistently finding them to be competitive, reasonable, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Lots of choice and reasonably priced with quick delivery even without opting for next day delivery. I opt for coffee beans but it’s good that you can receive ground coffee suitable for your type of... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good service

Good service. Good coffee. Good price.

25 April 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

As usual superb service

As usual superb service. great choice of different types of coffee from around the world. they come with description of growth area and provenence. I use this company for the above reasons and can say quality is fabulous.

24 April 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Smashing company

Smashing company. Great choice of coffee and can have it ground to your needs. I've used customer service and they were very helpful and know their products.

31 March 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Smell the coffee!

Subscription works well and is changeable according to need / frequency / blend of coffee.

31 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Customer service

Customer service, the coffee, and the packaging are all good. The issue I've had is having to call in to ask when my order would ship as it has fallen through the cracks and not fulfilled multiple times.

31 March 2026
Coffeelink logo

Reply from Coffeelink

Hello, apologies for the inconvenience.
i will make a note for your next order to be delivered shortly.
Thank you

Rated 5 out of 5 stars

Very reasonable prices

Very reasonable prices, amazing choices and very good quality. Once you submitted your selection the system does the rest for you, they follow up your order until your you receive your coffee. They made the whole system as simple as possible.

29 March 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee

Great coffee, reasonable price and prompt delivery.

29 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Very easy to order coffee on the…

Very easy to order coffee on the excellent website. I have a subscription and always order Indian Mysore coffee, which I love. Very prompt delivery in good sturdy packaging, without plastic, which is great.

29 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

The best decaf coffee I've tasted.

The best decaf coffee I've tasted.
I bought the beans and am very impressed. I won't be buying anywhere else from now on. Give them a try, you won't be disappointed.

28 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Good coffee delivered on time

Coffee Link are always prompt with orders and deliveries which is great, because we really look forward to the delicious coffee 🙂

31 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Excellent range at good price points.

A good range of coffee beans at excellent pricing. The taste for these coffees are also nicely varied. Plus they are sent out very quickly. Very much worth a look.

28 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

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