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CMTIA Reviews 

980
•
TrustScore 5 out of 5

4.9

Liability Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how incredibly simple, efficient, and fast the online application and renewal process is, allowing people to secure their policies within just a few minutes without dealing with any unnecessary complications. Consumers also deeply appreciate the highly competitive pricing and the timely reminders sent well before policies expire, ensuring completely uninterrupted protection. Furthermore, people consistently note that the coverage details are clearly explained in straightforward terms, making it remarkably easy for users to choose the right insurance tailored precisely to their specific professional and market trading needs.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting a very simple and easy... See more

Service

Reviewers mention high satisfaction with the service, highlighting that it is consistently reliable, quick,... See more

Price

Consumers express satisfaction and appreciation regarding the competitive pricing and reasonable policy... See more

Subscription

Clients share positive opinions on subscription, highlighting the overall service. Reviewers frequently... See more

Website

Reviewers highlight positive aspects of website, describing the online process as straightforward and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more

Company replied

Rated 5 out of 5 stars

My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more

Company replied

Rated 5 out of 5 stars

There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more

Company replied

Company details

  1. Liability Insurance Company

Written by the company

CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.

Contact info

4.9

Excellent

TrustScore 5 out of 5

980 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(980)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Application might be Referred

Process was easy and quick.
Payment was quick and easy.
But my application was referred no explanation nothing. This was a Friday late afternoon, I had to wait until Monday until my application was accepted.
A visable warning this might happen would have helped.

9 February 2026
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Reply from CMTIA

Thank you for your feedback in regard to our referral process, we are constantly looking for ways to improve our processes so we will more clearly signpost our opening hours so it is clear when applicants will hear back from us when the application refers.

Rated 4 out of 5 stars

Reminder is good

Reminder helps

6 February 2026
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Reply from CMTIA

Thank you for your feedback! If there is anything we could do to make your experience better please let us know!

Rated 5 out of 5 stars

Mamma’s Fruit & Veg and…

Very easy to input your information and the respect telephone call from Harvey was so respectful
Harvey is a credit to your company
I will pass on your name
/contact details

11 February 2026
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Reply from CMTIA

Thank you so much for your lovely review! Your kind words will be passed on to Harvey!

Rated 5 out of 5 stars

Your site was so easy to use

Your site was so easy to use, and I've used your business for a number of years now. And plus the price is right.

2 February 2026
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Reply from CMTIA

Thank you so much for sharing, we are glad to hear you are happy with our service!

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