Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more
Company replied
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Review summary
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My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more
Company replied
There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more
Company replied
Company details
Written by the company
CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.
Contact info
1st Floor, One The Square, Temple Quay, BS1 6DG, Bristol, United Kingdom
- 0208 102 9400
- cmtia@hayesparsons.co.uk
- www.cmtia.co.uk
4.9
Excellent
980 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from CMTIA
Thank you for sharing your experience with us!
Reply from CMTIA
Thank you for leaving us 5 stars!
Easy to apply
Easy to apply; got a quick response to email query; initially could not easily get a response to my query as online tool would not send and no one answered the phone. Had to email
2 April 2026
Reply from CMTIA
Thank you for your feedback. We’re sorry to hear you found it difficult to get through to us. As we’re a small team, we do our best to respond as quickly as possible. If you have any more questions or would like to talk to us, we would be happy to arrange a call back at a time that suits you. Please let us know your preferred time by either calling our team on 0208 102 9400 or emailing us at cmtia@hayesparsons.co.uk . We really appreciate your comments and will take them on board.
Reply from CMTIA
Thank you for your kind review!
market traders insurance.
great team know there stuff helped me with my problem renewing my market traders insurance.
9 April 2026
Reply from CMTIA
Thank you so much for your lovely review! Your kind words will be passed on to the team!
Simply the best
Have had my traders insurance from CMTIA since I started doing craft stalls several years ago
It was recommended by a friend and I’ve been very happy with it.
Very quick and supportive when it’s renewal time and the level of cover gives me peace of mind.
I’m a very small hobbyist business but it’s worth every penny to me.
9 April 2026
Reply from CMTIA
Thank you for sharing your experience with us, and for your kind review!
Very quick and easy.
Very quick and easy to renew my insurance for this year. Renewal price was reasonable (not a huge increase from last year).
9 April 2026
Reply from CMTIA
Thank you for your feedback!
Very easy to do business with and quick…
Very easy to do business with and quick response to requests f I r help.
8 April 2026
Reply from CMTIA
Thank you for your 5-star review!
Reply from CMTIA
Thank you for sharing!
Reply from CMTIA
Thank you for 5 stars!
Excellent price
Excellent price
Very Easy to renew especially when youre not tech savvy like me!
8 April 2026
Reply from CMTIA
Thank you for sharing your experience with us!
Speedy response
Speedy response, customer service was excellent. Amended my policy to add more categories and it was all very straight forward
8 April 2026
Reply from CMTIA
Thank you for your lovely review! Your kind words will be passed on to our team!
Reply from CMTIA
Thank you so much for your wonderful review!
Reply from CMTIA
Thank you for 5 stars!
Reply from CMTIA
Thank you for your feedback!
Quick and Easy
Quick and Easy not complicated and no longwinded or unnecessary questions. Plain and simple.
7 April 2026
Reply from CMTIA
Thank you for sharing!
Reply from CMTIA
Thank you for your kind review!
Reply from CMTIA
Thank you for leaving us 5 stars!
Great experience
Straightforward and very competitive premium. I would definitely come back to them.
3 April 2026
Reply from CMTIA
Thank you for your kind review!
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