Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more
Company replied
There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more
Company replied
Company details
Written by the company
CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.
Contact info
1st Floor, One The Square, Temple Quay, BS1 6DG, Bristol, United Kingdom
- 0208 102 9400
- cmtia@hayesparsons.co.uk
- www.cmtia.co.uk
4.9
Excellent
982 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CMTIA
Thank you for sharing!
Reply from CMTIA
Thank you for your kind review!
Reply from CMTIA
Thank you for review! We are glad you found everything easy!
Exceptional Customer Service
Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included.
Customer service agent was amazing. Within a minute, the update was done, the new updated certificate was emailed to me and all was sorted.
There wasn't even long to wait to speak to someone. It was quick and painless.
Highly recommend using this insurance service if suited to your business needs.
13 August 2025
Reply from CMTIA
Thank you so much for your kind words and continued support!
We’re delighted to hear that our team could help you quickly and easily. We really appreciate your recommendation and look forward to supporting your business again in the future!
Ease of use and good communications.
10 October 2025
Reply from CMTIA
Thank you for leaving us your 5-star review!
the renewal application is straightforward…
the renewal application is straightforward and arrives in good time to be actioned before the previous years insurance lapses.Should a referral be needed it is dealt with quickly and courteously
8 October 2025
Reply from CMTIA
Thank you for your feedback!
Reply from CMTIA
Thank you for leaving 5-stars!
Great insurance company
Great insurance company, always very helpful and there if needed thank you
3 October 2025
Reply from CMTIA
Thank you for your kind 5-star review!
Quick and efficient process
Process of organising straightforward public liability insurance for my crafting was very quick and easy. Thank you.
6 October 2025
Reply from CMTIA
Thank you for your review! We’re glad to hear that organising your public liability insurance was quick and straightforward.
First class service at a great price!
The on-line form is very easy to fill in, the prices are fantastic and I jad no problems at all renewing my PLI.
7 October 2025
Reply from CMTIA
Thank you for your first class review!
Easy to request online
Easy to request online . But still have not received my policy details
7 October 2025
Reply from CMTIA
Thank you for leaving 5 stars!
Reminder that it was due for renewal…
Reminder that it was due for renewal and straight forward to renew it
6 October 2025
Reply from CMTIA
Thank you for your review, we are happy to hear you found our renewal reminder helpful!
Competitive and Quick
Competitive rate of Insurance premium and quick automated response ensuring coverage in place straight away.
6 October 2025
Reply from CMTIA
Thank you for your feedback!
I have been with the company now for 17…
I have been with the company now for 17 years and I cant fault them. They are affordable and ease of selection makes it easy for me choose correct insurance. I get a reminder every year that my insurance is due for renewal so I dont forget. They are fabulous
6 October 2025
Reply from CMTIA
Thank you for your fabulous review!! We really appreciate your 17 years of trust in us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.