I am disabled and can no longer drive and cannot get out unless being taken by someone. ChemistDirect is therefore particularly good for me and allows me to buy the more personal items for myself. Th... See more
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Review summary
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Reviews shaping this summary
Fast delivery and was packaged really good, I was a bit worried how it would arrive because it was perfume but no worry at all it was packaged in a box with bubble wrap and brown paper. Would highly r... See more
I have a regular delivery from Chemist Direct which has always been v reliable. I am informed when it is coming & it arrives when they say it will. Slight problem with payment last month but it was d... See more
we have what i wanted and made easy to buy, you let me buy without being forced have account, must sites have removed this option so i'm really please with that also the ordering is easy and delivery... See more
Company details
About ChemistDirect.co.uk
Information provided by various external sources
Chemist Direct
Chemist Direct is the UK’s number 1 online pharmacy, with over 5000 products covering a full range of non-prescription medicines, vitamins, supplements, toiletries, fragrances and more.
Since 2007, the company has served over 1 million customers and remains committed to excellent service and value for money. Chemist Direct constantly check their prices against competitors and also offer a price promise guarantee to make sure you always get the best deal.
Introducing Pharmacy2U
Chemist Direct has joined forces with Pharmacy2U, the UK's largest NHS contracted pharmacy. If you require prescription-strength treatment, head over to Pharmacy2U and join the thousands of people already using their hassle-free Online Doctor and NHS Repeat Prescription services.
ChemistDirect Details
Written by the company
- Free Delivery
- We offer free UK delivery on orders over £40
- Great Service
- Fast delivery and friendly customer support at the end of the phone
- Competitive Prices
- We always have the most competitive online prices
- Extensive Range
- Enjoy an extended range of health & beauty products not found on the high street
Price Promise
We wont be beaten on price
Our prices are monitored each week for unbeatable value, and are underpinned by our Price Match Guarantee
Contact info
Lumina, Park Approach, Thorpe Park, LS15 8GB, Leeds, United Kingdom
- 01215411800
- contactus@chemistdirect.co.uk
- www.chemistdirect.co.uk
4.6
Excellent
116K reviews
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Superb service
Superb service my delivery arrived on time all present and correct. Thank you
7 July 2026
Fast delivery and was happy customer really…
Fast delivery and was packaged really good, I was a bit worried how it would arrive because it was perfume but no worry at all it was packaged in a box with bubble wrap and brown paper. Would highly recommend and will definitely use again
7 July 2026
delivered within 3 days.
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You sent it to the wrong address
24 June 2026
Reply from ChemistDirect.co.uk
Good morning,
Thank you for your review. I am sorry to hear this.
An email has been sent with further information.
We apologise for your experience.
Kind Regards,
Jodie
Excellent customer service
Excellent customer service when I had an issue with ordering and the item I wanted came next day. Brilliant!
7 July 2026
Found what I was looking for…
Found what I was looking for at a very good price. Ordered online and delivery via Royal Mail was a few days later.
2 July 2026
Excellent service and my order arrived…
Excellent service and my order arrived very quickly
7 July 2026
Can't buy my product in local…
Can't buy my product in local supermarkets and so purchase from ChemistDirect. Order arrives on time and via Evri. No issues with packaging.
7 July 2026
LET DOWN BY EVRI
GREAT SERVICE, ITS JUST A SHAME THAT YOU HAVE THAT DELIVERY FIRM EVRI THROWING PARCELS OVER GATES AND OVER BUSHES .
7 July 2026
Very good service
2 March 2026
Keep up to date with u letting u know…
Keep up to date with u letting u know of any changes
17 October 2025
I ordered some Bisacodyl suppository’s…
I ordered some Bisacodyl suppository’s over a week ago and still no sign of them being delivered.
6 July 2026
Reply from ChemistDirect.co.uk
Good Afternoon,
Thank you for your review. I am very sorry for your experience.
Having reviewed your account, we dispatched the order with Evri on 29/06, therefore, this should certainly have been delivered by now.
We have raised this with Evri directly, in the meantime, we have issued a full refund.
Please be assured we are working with the courier to avoid recurrence.
Apologies for the inconvenience caused.
Kind regards,
Joanna
Ordered meds for next day delivery…
Ordered meds for next day delivery arrived 5days had to purchase meds from a shop
1 July 2026
Reply from ChemistDirect.co.uk
Good Afternoon,
Thank you for your review. I am sorry for your experience.
Having reviewed your account it would appear there was an issue with your postcode preventing the courier from being able to process the parcel under a next day delivery service. I can see we did refund this back to you and dispatched the order on a standard delivery service.
We did notify you of this at the time of placing the order. I am sorry if this correspondence was not received.
Please accept our apologies for the inconvenience caused.
Kind regards,
Joanna
Shame about limit on amount of product available
Website easy to navigate, good product price per pack, delivered on time.
Would have been 5 stars but only allowed to buy 2 packs of Stugeron. It is a motion isickness pill for heaven's sake. The cost of delivery was almost equal to a pack of the product.
6 July 2026
Quick delivery packaged well very happy…
Quick delivery packaged well very happy with transaction
6 July 2026
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