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ChemistDirect.co.uk Reviews 

116,433
•
TrustScore 4.5 out of 5

4.6

Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 9,107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward ordering process and the excellent range of products available at competitive prices. Many consumers highlight the fast and reliable delivery service, noting that items often arrive quickly and are well-packaged. The overall service is consistently described as excellent, with people appreciating the efficiency and helpful communication. However, some customers also noted significant issues with delivery, including parcels being lost or arriving with considerable delays. These problems were often attributed to the delivery company, with some reviewers mentioning poor handling and misdelivery.

What people talk about most

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting its speed and efficiency.... See more

Order

Consumers find the ordering process to be positive, often describing it as easy, smooth, and straightforward,... See more

Product

Customers had positive experiences with products, frequently praising their good condition upon arrival and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, speed, and... See more

Price

People report positive experiences with price, consistently finding competitive and good prices for products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am disabled and can no longer drive and cannot get out unless being taken by someone. ChemistDirect is therefore particularly good for me and allows me to buy the more personal items for myself. Th... See more

Rated 5 out of 5 stars

Fast delivery and was packaged really good, I was a bit worried how it would arrive because it was perfume but no worry at all it was packaged in a box with bubble wrap and brown paper. Would highly r... See more

Rated 5 out of 5 stars

I have a regular delivery from Chemist Direct which has always been v reliable. I am informed when it is coming & it arrives when they say it will. Slight problem with payment last month but it was d... See more

Rated 5 out of 5 stars

we have what i wanted and made easy to buy, you let me buy without being forced have account, must sites have removed this option so i'm really please with that also the ordering is easy and delivery... See more

Company details

  1. Pharmacy
  2. Wellness Center

About ChemistDirect.co.uk

Information provided by various external sources

Chemist Direct

Chemist Direct is the UK’s number 1 online pharmacy, with over 5000 products covering a full range of non-prescription medicines, vitamins, supplements, toiletries, fragrances and more.

Since 2007, the company has served over 1 million customers and remains committed to excellent service and value for money. Chemist Direct constantly check their prices against competitors and also offer a price promise guarantee to make sure you always get the best deal.

Introducing Pharmacy2U

Chemist Direct has joined forces with Pharmacy2U, the UK's largest NHS contracted pharmacy. If you require prescription-strength treatment, head over to Pharmacy2U and join the thousands of people already using their hassle-free Online Doctor and NHS Repeat Prescription services.

ChemistDirect Details

Written by the company

Free Delivery
We offer free UK delivery on orders over £40
Great Service
Fast delivery and friendly customer support at the end of the phone
Competitive Prices
We always have the most competitive online prices
Extensive Range
Enjoy an extended range of health & beauty products not found on the high street

Price Promise

We wont be beaten on price

We wont be beaten on price
Our prices are monitored each week for unbeatable value, and are underpinned by our Price Match Guarantee

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116K reviews

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4.6

All reviews

(116,433)

8,713 reviews in the last 12 months

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Rated 1 out of 5 stars

Takingso long fir delivery

Takingso long fir delivery, way overdue.
Sent via evri and all they say is that there is a problem with the or.
As this is medical equipment, should be 24/48 hour tracked
VERY POOR

8 July 2026
ChemistDirect.co.uk logo

Reply from ChemistDirect.co.uk

Good Morning David Taylor,

Thank you for your review.

I am sorry to learn of the delay with your delivery, on checking the parcel tracking I see this does appear to be delayed within the courier’s network which I have raised with them.

Upon further information being available we will be in contact with you, in the meantime the parcel may be delivered.

Please accept our apologies for the delay and inconvenience caused.

Kind regards,
Chris

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