Chelsea FC Reviews 

Shambles ! A true disgrace of a company that makes millions thanks to acting in a fraudulent manner towards its honest decent customers …..

Simple refund on postage for £4.95 on an item returned they ignored the first 4 emails and admitted not the monetary amount but the principal so not the money. Now had 6 emails about the refund - goodness me what a joke of a setup ! A disgrace on them - the fact the don’t comment on here indicate they happy to take your money and offer ZERO customer support or service.

Very poor customer service - no response to first 3 emails then simply ignored my complaint regarding the poor advice provided when I first placed my order. If i could leave 0 stars I would. I asked for my complaint to be escalated but no response

Modern day Robin hoods, had to return inferior shirts, payed for return on line but never received the QR code.
Contacted this terrible customer services I was told to send the items back via normal postage enclosing a note stating the required refund for postage.
Aprox 20 emails later, no response and as of yet no contact this was back in November.
My advice would be don't ever buy the rubbish they send out, instead go and buy else where.

Ordered a top with "Werner" on for my son for Christmas on 10th December. It was his main Christmas gift which I had saved for. Delivery time was 15th December, it's now 30th December and the status on the website still says "processing order". The website offers no real help, just a bot that is useless and a "live help" which the bot says they can't connect to because they are busy helping other fanatics (lies).
It was difficult to find an email contact address and after emailing them it says the email address is currently under maintenance and not in use. Tried the phone line and only got an automated message saying they are busy.
There is no option to cancel my order and from what I have read I might have to just wait it out instead of losing both my order and my money. These people are fraudsters and we need to find a way to make them accountable for the way they have treated thier customers and stolen thier money and totally disrespected them. Surely by law they shouldn't be allowed to get away with this. I am going to contact a lawyer if I do not recieve my item soon.

TERRIBLE, DO NOT WASTE YOUR MONEY!! My shirt has still not arrived, money has been taken, numerous emails & telephone calls, a month on and still nothing. GO ELSEWHERE!

Appalling customer service. Was sent the wrong item in October. No progress has been made since then despite contacting them four times, sending photo evidence etc.

Having received the wrong item, I contacted customer service 3 times without receiving any response.
I sent the items back for a refund and despite numerous attempts they refuse to acknowledge they sent the wrong item and refund the postage on both receiving and sending. Truly shocking customer service

Having received the wrong item, I contacted customer service 3 times without receiving any response.
I sent the items back and I got the refund but delivery costs to receive and sent the items back were £4.90 x 2 and I didn’t received any refund for that even the mistake was theirs.

AWFUL 6 CALLS AND 7 EMAILS LATER AFTER BEING SENT A MUFC ITEM AND STILL NO LUCK GETTING THE CORRECT ITEM, NOW BEING TOLD TO SEND THE WRONG ITEM BACK TO THEM OR I WON'T GET A REFUND AND TO TOP IT OFF THE ITEMS I WANT IS NOW OUT OF STOCK. ONE OF THE WORST CUSTOMER SERVICE DEPARTMENTS I'VE EVER CALLED LESS THEN USELESS

Order placed on 19th July, said product would come within 3 days and didn’t. Very difficult to navigate their website, only easily-accessible helpline was the live chat which was busy 99% of the time and the one time I managed to chat with someone they were rude and very unhelpful, telling me my order would get to me ‘when it gets to you’. When I emailed their help line my emails were either ignored or told me it would be out for delivery in the coming days, which it never was. Order finally arrived in November, useless considering it was bought for a birthday in July. Will not be ordering for here again or recommending to any of my friends, ordered the same top from JD for the same price and it came within 2 days

ordered football top on 18th November, meant to arrive 30th November, still not here on 7th December, left live chats, e mail , phone call which only gives useless automated replies, never use this company again. going to my credit card company to get my money back, all i want is an answer to where my order is

One star is generous! Ordered the kit for my son and they sent the shorts with the number printed…on the wrong leg!!!!! My son won’t wear them as they look like a cheap knock off so I’ve demanded a refund…wish I’d read these reviews first!

Worst experience in customer service ever. Ordered a jersey, took weeks to get it and it arrived damaged. Simply wanted a replacement. After months of back and forth and emails, they said that they would ship out the replacement and refunded my payment. When I reached out to find out if they were shipping a replacement, they said that it was refunded and they would not be sending one out. If I wanted, I could reorder. Four months and 20 emails to not get what I ordered. All of their representatives are horrible and no manager exists to deal with the issues.

An absolute disgrace
I spent £57 on a tracksuit for my grandson which I returned 7 weeks ago
I have sent 7 emails and was cut off from an online assistant
Still no contact of refund
Wish I had read reviews before I bought anything

Avoid them, a big pain if you wanna return something, i order t-shirt number 19 and they send me the short with number 1. I paid next day delivery and they send in 4 days because personalized items are not available for next day delivery, but they charge me for next day delivery. Anyways i realize they items are overpriced, i will don't buy nothing from there. Already mynson don't support Chelsea anymore because this issue he starts support Liverpool 🤗🥳

I ordered a third away shirt for my son with print on the back. Was slightly alarmed seeing all the reviews after ordering but pleased to say the top arrived. Perfect size and professionally printed on the back.

I thought I would leave a review as after coming across all these bad reviews after ordering from chelsea megastore I was so worried about my purchase!
I ordered a personalised kit on the Monday and after not receiving a dispatch email by the Friday and stumbling across the reviews on this site I was panicking as it did not look likely I was going to receive my order in time for my sons birthday….. I emailed customer services and i phoned them as I was unsure if I’d get a reply via email.
I got straight through on the phone no problem and was told my order was currently being personalised and it would be sent out ASAP, I also later got a reply from my email stating the same.
That evening I had my dispatch email and it has just arrived perfectly today (Monday) morning.

So 7 days from order to delivery for 2 personalised items.

Perfect 👌🏻

My daughter was billed twice for 1 order , they refunded her the over charge but did not send the order.
They say the order was cancelled ,then they issued a code 10 for Fraud .
So now she has no order that she paid for and no money has been refunded cos apparently it's disappeared, what a crock Chelsea it's a present for her dad's 60th and she's a carer on benefit you should be ashamed a big club like Chelsea.
And yes I agree with others if you do speak to anyone they are Bob useless!!!!!

The online customer services is appalling, do not buy anything online. Having spent nearly £300 on clothing, you'd think they would help with a replacement top which didn't last one day. I've been waiting 3 weeks for them to do something and I'm still waiting. Each time you contact them, you get a different person, and we go around in circles. Will not be buying online ever again, which means I won't be buying anything from Chelsea again as I live too far from the stadium. As a life long fan, I'm devastated to be treated this way!