Chelsea FC Reviews 

Ordered a child’s tracksuit. Used the size guide link on the product page to check what size I required for my 6 year old based on his height.

I ordered a size xs which was stated to be age 7-8, height 122-128. What arrived was an xs but was 96-104cm.

I had paid for next day delivery. I therefore requested that the correct item was sent to me ASAP and that they provided me with the ability to return the incorrect item free of charge.

It has taken 6 days for a response and they have refused to provide a free of charge return or send the correct item to me.

Apparently it is my fault for ordering the wrong size……. (Despite the fact that according to their website I ordered the correct size)!

Terrible incompetent service. Suggest ordering from somewhere else.

Not sure where we will go from here but please do not use this company.

STAY WELL AWAY!!!!!!
Ordered a shirt for my kids b'day. ETA 3-5 days as it was personalised. Then check status, ETA 2 Weeks!! Great!! ruined my kids b'day!! Thought I would get it from the megastore as 'thought' it would be the best place to order.
WRONG!!!! Just as well I'm a Man Utd fan! Obviously i've failed in one aspect of my parenting!!

***DO NOT ORDER FROM THIS SHAMBLES UNLESS YOU ARE HAPPY TO WAIT***

By the way - Customer service does not exist, the online msging just loops by a bot... its cr@p!!

BUY ELSEWHERE!!!!!!!

I ordered 2 shirts in August and they were sent back. I have only received a refund for one although they were sent back together. I cannot get a response from them as to what’s happening. I bought elsewhere in the end. They still have £76 of my money and don’t have the decency to reply and I can’t speak to them.

Warning, only order from Chelsea Megastore if you have money to waste and if you do not mind waiting a very very long time for the items you have paid for. I spent every penny we had on Chelsea items for my sons birthday (they have no trouble immediately taking the money). I did begrudge it because of the cost and our lack of finances but my son just loves Chelsea FC and not a lot else. My sons birthday has been and gone without a single gift as we have not received the goods. No one picks up the phone when calling customer services and no one responds to emails. It is a shockingly bad service. After going through a third party complaint system they finally acknowledged me but tried to blame me saying items were pre order which they were but that time was what I had calculated for and that time has been and gone quite some time ago now. They then try giving me my postage back which is not much help as I feel like the worst parent now not being able to give my child a single present still to this very day and I can’t imagine how bad my child feels after receiving nothing at all. Absolutely awful in every single way. I am gutted as a parent who took a chance with the little money we had and was mugged off by a rich company.

I orderd a shirt in XXL and L arrived, it was a birthday present for my brother in law. What followed was weeks of back and forth via email, they eventually admitted that they didn't believe me so I had to send photographic proof, quite how they thought I would have magicked an L sized shirt out of the air so I could return it I don't know. No ownership of the issue, slow response via email, online chat never worked, I had to log a dispute with PayPal to actually get the return and refund under way - a great example of how not to handle a customer query. I see they have lots of negative reviews on different review sites, it's a reputation fully deserved and I'm just sorry I didn't take the time to research them first before placing the order. Oh and I had to pay £6.60 to return the shirt and they've stopped responding to my request to have that refunded even though I have an email where they told me I would receive that postage fee back.

its just so bad. email reply every 3 days. live chat dont work. and does anyone know where to find the damn order number, im a young guy and computer savvy and im clueless as to where it is.

As a Chelsea fan and member the megastore online is something you should avoid. I have ordered a new kit for my son on the 11th of September so he can wear it on the 25th in the Man city game. Estimated arrival was always the 22nd and when I phoned today the shirt was not even shipped yet. Ashame on my club.

For such a big club with a brand to uphold in appalled at the level of customer service.
Now I know why the club is so wealthy, because they do not care about customer service and con people out of their money. Over promising and under delivering.
Will not be buying from the Chelsea megastore again. Item took 2 weeks to arrive when page stated 5 days and then when it arrived the naming convention was wrong and the size was 3 sizes too big. I get mistakes happen, but it was the way my query was handled when I called the customer service team.
If you get anything other than oh sorry we will look into it and get back to you (fobbing you off basically) then please make it known.
Waste of time and money but a big win for the cash flow of CFC
Criminals - and to think I wanted to buy from here! Definitely taken a dent in your credibility.
Appalling and embarrassing.

Pre ordered the new Chelsea shirt champions of europe printed on the back on the 05/07/21 which they said would be delivered on the 16/08/21.
Still haven't received it, I can understand maybe they are waiting for stock but they didn’t send a email or any communication saying this. I had to get in contact twice and still waiting. Also they are separate from the actual store so I can’t go pick it up.
For such a big business it’s unacceptable and this was a gift for someone special which I needed end of august.
They now have it online saying it will be dispatched in 5 days yet still waiting for mine. The website is a fraud, go to the actual megastore and avoid the website if possible which is run by fanatics inc. hopefully Roman sorts this out.
Up the Chels

Would like to give no stars. Appalling. Ordered early July. Advised delivery from 16 August and still waiting 11 September. No one to speak with, no one ever available by chat despite many, many attempts and no easy way to resolve. Credit card claim being put through.

Ordered several items from this store 5 months ago. Never delivered anything. Then refunded me $48 on a $271 order. Constantly said different things were on backorder and wouldn't ship anything they said was in stock. DO NOT BUY FROM THIS STORE! Its a scam!

Where do I start.
Ordered a PREORDER on 20th July was meant to be delivered by 16 Aug didn’t turn up. Check the website says it’s still in processing, ring the store said they can’t deal with online orders.
I messaged the megastore online service which took 4 days to answer and they told me it’s not in stock. How can a pre order item not be in stock that’s the whole reason it was preorder you should have enough stock.
They then proceeded to tell me it will be delivered on the 31st Aug it is now the 3rd and they haven’t sent it haven’t updated on the website and haven’t replied to my email.
This is shockingly unbelievable for a multi million pound store.
Embarrassing if you want to order go to the store don’t EVER order online it’s a scambles

I ordered a kids Chelsea top for my son, paid £5 for shipping (1-3 business days) and 5 days later the order still hasn't left the warehouse. No one responds to the live chat app on their website and my phone calls go unanswered. After paying £75 for a children's football shirt and £5 delivery I think the service is appalling.

Ordered a Champions of Europe home shirt in May which arrived Faulty, after almost 2 months in contact with customer service it appeared to result in a resolution where I could send the faulty product back and get it repaired, after 2 weeks I hadn’t heard anything back, contacted them and suddenly they were not allowed to speak to me due to me using the incorrect email address for correspondence and data protection (an email address I had been using for the 2 months previously in my conversation with them so they had obviously already broken it), emailed them using my normal email and waited over a week for a resolution which was for me to be sent a replacement as they had lost my shirt (suspect as they couldn’t speak to me anymore previously) and about 2 hours later received a refund and an email stating due to no stock a refund was issued. Now I have missed my opportunity to own a limited stock product due to the poor customer service taking almost 3 months to resolve my issue and I lost my shirt I had actually purchased. The fault was minor and I could’ve attempted to fix it at home but didn’t want to risk damaging the shirt but had I known the shirt would go missing I would have never sent it back and would’ve seeked compensation for the fault (which was offered instead of the repair) absolute shambles and will not be purchasing from the store again. I have now complained directly to the club and not the megastore as they have been useless about and hope that we can come to a resolution as a loyal Chelsea fan who has been hurt by his treatment by the store

Ordered a personalised kit on the 24th july with an arrival date of 13th August. Its been nearly 2 weeks and it still didnt arrive. Live chat closed and their email is useless. Wow chelsea.

useless scam of a store. I ordered kit over 3 months ago and it was supposed to be delivered 2 months ago. They won't respond to any communications. Don't buy from them!

Do not buy from Chelsea mega store on line . If you have to deal with customer services they are shocking. I was sent out faulty goods. They will not change over you have to send things back and re order so I am out of pocket twice while I await refund for something that was sent out to be faulty. Ordered a youth kit, The shirt has a printed stain on it at the front. Trying to get this resolved with customer services is non existent ! Buy else where !

Quick enough to take your money then you do not hear anything for over a month I’ve chased continuously with no reply, no update. It’s just a child’s kit? How hard is it to send?

Very disappointing never will use the store again

AVOID and purchase elsewhere.

Updates and speed of delivery is the woorst I have ever known, despite advising 3-5 days, it will not be here for a birthday present.

RUBBISH SERVICE ALLROUND :(

Ordered on 15th July, money was taken immediately but 5th August and it still says the order is processing. I can't get hold of anyone regarding this. Their online chat system keeps saying their fan advocates are busy. They have essentially stolen £90. I wish I'd read these reviews before getting caught up with them, but believing them to to the official store I honestly expected much better. I am intend to raise a case with Resolver and head on to the ombudsman after this if they still haven't fulfilled the order, and would advise everyone else here to do likewise. Who wants this hassle for a purchase?! Never again.

2021/08 update. Having raised an issue via Resolver, I was contacted within a week and informed that the delay was caused by my printing request (I literally ordered off the rack of what they offered in store). They refunded my postage, and eventually the item was delivered. While happier it finally arrived, it was a month after ordering so missed my friend's birthday by a long way, and to be blamed for its delay felt rather outrageous. I would still never recommend or buy from them again.