Arsenal Football Club Reviews 191

Been a supporter for years. Love watching and following all the games and enjoy the way they play. Top of the Prem, Quarter finals of the champs and fifth round of the FA cup. Also love this team because of how young most of the players are especially max dowman. Only wish we beat man city in the EFL Cup final, just unfortunate that we lost (should of played Raya). The website is helpful and their YouTube channel is good for videos.

very good experience at emirates stadium against crystal palace!

We almost lost to Bayern leuverkusen until Kai harvetz penalty

Please don't win the prem. I liked you better when you were in 2nd.

I am deeply disappointed with Arsenal Football Club and the behavior of its players.

My small son went on Saturday, full of excitement, to watch the match and hopefully meet the players he looks up to. What he experienced instead was heartbreaking. The players got off the bus with hoodies up, sunglasses on, glued to their phones, showing zero engagement with the children who were waiting with such hope and admiration.

After the match, the most shocking moment came when Declan Rice stood less than a foot away from my son — and didn’t even turn around to acknowledge him. No smile, no wave, nothing.

This behavior is disgusting and shocking. These players should be ashamed. They have clearly forgotten their roots and the fans who made them who they are. Parents save and pay so their children can be part of these moments, to believe in something bigger, to feel inspired — and they were completely ignored.

Football is nothing without its fans, and especially without its children. What we saw on Saturday was arrogance, not class.

Tried, online to join a friend’s son, in Australia, as a junior gunner. As a member, myself, thought it would be straightforward, to add to my account. Followed all the instructions, too long to go into, but unable to set up. Was abroad at the time, so emailed them. They advised I phone on my return. Just spent 35 minutes following their operatives instructions, creating yet another account, which, although they’d talked me through it, they couldn’t find on their own system. They’ve actually confirmed all the details, but couldn’t find it. This was a very frustrating experience, not the first time, with the club, either. Quite a few people I know have similar experiences with the clubs website and support services. I now have to go back to my friend, and embarrassingly tell them I’m unable to do what I promised. Angry, doesn’t even begin to describe how I feel 😡😡😡

Dude I went to the stadium with my dad and we loved it a guided tour with headphones to tell you uall about arsenal.

ARSENAL FOR LIFEEE

Ordered 2 Christmas jerseys, A Santasaurus, Gunnasaurus and a bear - my grandchildren were thrilled with the toys as was I because of the terrific quality and attention to detail. I've worn and washed both jerseys, they keep their shape and colour and look amazing :)

Paid for an order on 6 December and still hasn’t been dispatched! I filled in a ticket only to get an auto response 48 hours later to tell me to be patient! I spend an hour on the phone to speak to absolutely no one and then finally to get another auto response to tell me orders placed on the 6th would be dispatched on the 15th. It’s now the 17th. No dispatch yet. This is a disgusting way to treat customers and I’ve spent £80 on a child’s kit with no way of knowing if it’s coming or not! Shame on you it’s not like Xmas is a secret and you are still saying on your website orders placed by the 20th will be delivered!

There needs to be a service where if a consistent number of season ticket holders don't go to the game, or their tickets aren't sold on the ticket exchange - their membership should be frozen for a period, ensuring those tickets are then successfully sold to real Arsenal fans who want to turn up week after week.

Then at least more people would be successful in the ballot! (which is almost impossible to win currently)

This review is about the people who run the marketing side of Arsenal. These people are basically corporate scum. They have a money making machine and they don’t give a damn about the public because they know there are so many fans out there that they have a limitless market of fans for their tickets. They have a ticket exchange software that is entirely useless. Ticket holders often have to spend hours unsuccessfully trying to transfer tickets to relatives and friends when they can’t make a match. Arsenal know about this, know that there are easy remedies but they refuse to take them.

Hello, Arsenal, my home team. Actully played for Arsenal Juniors haha.

Guys, I know this has nothing to do with you anymore.

But I tried to email him, obviously very hard to get a hold of.

Thierry Henry.

Im on Holiday, I just saw he's advertiment online promoting gambling..

Ong thats so shameful, I dont want to hate on you.

But such a influential person, doing these kind of stuff.

OmG HEN, whats with you my friend.

Please 🙏

Use your head, use it for something new.

Arsenal, the new English Olympic Diving Team.

The most amazing stadium ever, friendly feel and super glamorous this has got to be the best stadium in the country by far.

I rang on the 9th June, regarding a safety issue when queuing for the Robbie Williams concert on the 7th June.
After speaking with some one, I was advised to send an email to the stadium. So far no response. When I chased this, I was told to fill out a form on the website. Done, no response, I chased on Thursday 26th June and asked for a supervisor, No one available, the person found the message from the website and said marked as urgent and would get a response by Friday 27th, of course nothing. I have been dealing with other stadiums during the same time and have had responses and stuff action. This is a shambles Arsenal.

Disappointed with Arsenal Membership Experience

I’ve been a loyal Red Member, but this season (2024/25) has been incredibly disappointing. My account was mistakenly suspended in August 2024 with no explanation or refund. Despite numerous emails, I received no response until 31st December, when Arsenal finally lifted the suspension.

Although I could log in again, I still couldn’t apply for match tickets. After more ignored emails, I called customer service in April, only to be told a simple “box hadn’t been ticked” on the back end. By the time this was resolved, there were no league games left to apply for.

No apology, no refund, and still no response to my latest emails. I expected better treatment and communication from a club like Arsenal. Very disappointed.

Absolutely shocking. I am a life long fan. The support from Arsenal direct and Arsenal rewards is appalling. Such a massive club and I am ashamed to say they are not there to support its loyal fans.
Orders not fulfilled and reward points being taken because they are unable to provide any rewards when they have the shop right there selling merchandise…shame on you Arsenal

I recently did the Arsenal stadium tour and it was brilliant. The staff from the Armoury store to the stadium staff were very professional and friendly.

I would like to send a big shout out to Marco who gave some of the history of the football club both on the tour and in the Arsenal museum.

His knowledge and customer service was exceptional and I would highly recommend the Arsenal stadium tour if you haven’t been yet.

Kind regards,

Imran

Done the tour. Absoloutely brilliant. Staff etc. So well managed queues etc. Very impressive. Managed to meet a legend too along the way. Super Perry Groves. Gent

The matchday experience too. Can't fault it. Great entertainment outside. Music being played in freezing conditions and keeping everyone in high spirits.

We see alot of nonsense online about matchday food prices etc. Found everything reasonable. You'll always pay more at concerts etc so all you can hope for is good quality and it delivers.

Only issue I had was the armoury was incredibly busy on matchday to the point it was hard to walk around. It's matchday though so it's expected. Still a great buzz chatting to other fans etc though.

Love this club. #COYG