Charles Church Reviews 

I bought a new Charles Church Home in my Area of South Yorkshire recently, and wanted to see the show home in the Warwickshire area. I phone the local agent for the site, Katherine who invited me to look around. This was very helpful, informative with lots of help, assistance, and guidance from Katherine. The experience was delightful with lots of credit going to the professionalism of my visit. Thank you mr k Guest.

We’ve recently been through the reservation process at Grayling Gate and have been impressed with how clear and well organised it has been from the outset. The thoughtful details across the development and the overall quality are clearly apparent.

It's our first time buying a new-build home and we initially had quite a few questions about how everything works, but Francesca has been incredibly helpful from the very beginning. She has been welcoming, patient and knowledgeable during each visit, taking the time to answer our questions and guide us through the plans for our new home. This has helped to reassure us that we’ve made the right decision and we’re looking forward to the next stages of the process.

Grayling Gate Development.
Francesca was really helpful and informative. Good customer service & very patient.

Caroline has been amazing throught the buying process, she has helped us secure the plot and assisted us throughout the journey, always has a smile and upbeat attitude, investigates and sorts out any queries or issues and has been a joy to work with over the last few months.

A lot of back and fourth with incorrect information, could do things and turned out we could not. We cancelled our reservation at Moat House Grange as the excitement had disappeared, ended up being the most stressful purchase and part exchange process! Inconsistent service and still trying to get our deposit back after cancelling within the 14 days, but received a letter to say it will be a part refund... Queries have not been answered timely. Often we have been chasing them! Lack of clarity throughout and mixed messaging.
We would like our full refund and to close the chapter in a speedy fashion! Extremely disappointed.

Edit* now refunded our reservation fee

Great job by Nick in repairing a bathtub defect!

We had Alan Foreman from the customer care team at Ridge Walk around to do a couple bits such as skylight blinds, shelves, mirrors and hanging baskets. Really helpful and friendly and did a great job!
Very happy.

I'm currently in the process of purchasing a property on the Charles Church Bramble Green estate Market Harborough. I'm a mid aged male going on 80 in being grumpy & I will not go through anything to purchase or experiance if I don't like the person. 2 months ago I find myself going to have a look without the family no expectations just to get a feel for the place. I was greeted warmly by a member of staff called Caroline Jarvis they were chatty & smiley at no point pushy which I like. I continued into the show house & Caroline gave me a little time & space to look around & I found myself thinking oh bugger I like it, Caroline joined me & was able answer so many questions I had, 2 hours past & I was convienced now to tell the better half they needed to have a look. We had no choice but to take the kids aged 6 & 3 who can be well behaved at times kids are kids & just want to mess around what I found so personal was the way Caroline treated me & the family it wasn't just selling a house it was so much more understanding my family & their needs engaging with my children. So far throughout the process Caroline has made it easy, contact has been good & transparent, they have been able to assist with any questions whether its about the house, financial, solictors etc. Honestly the house was nice & showhomes are meant to be, Caroline is the reason I'm buying because she has built up a client relationship & I trust her & I believe if we encounter any issues when we have completed & I hope we don't but she will get it sorted. I also wish highlight some of the contractors on site both the site manager & assistant site manager & have been super friendly & helpful. You have a great team here at Bramble green.

Well, as we near completion, I'd like to say about our experience within the Rothwell development, we first met Caroline Jarvis last year, Caroline took us through the process so seamlessly, nothing was to much trouble, sadly Caroline jarvis moved to another development, just was we are getting ready to exchange, but the contact has been continuing, and handing over to a new Lady, Shelley, who has Been very supportive during our viewing last week with the site manager.

Although it has been far from an easy ride with our buyers, Charles Church have been very welcoming indeed.

The process so far have been amazing, and despite the problems, we want the final story to be our forever home.

And Caroline, Shelley, site manager and Dan will be ourfirst guests.

We moved into our new house in September and have been visited by a number of representatives from the Customer Service Team. They have all been friendly, skilful and very respectful of our property. Very satisfied.

So . . . . I'm buying a new home at the Charles Church Hallows Rise, Nottingham development.
While I'm in love with my new home, I seriously need to say how absolutely fantastic both Lyam and Jen have been at the development - helping me with every step of my journey. They've been so helpful with any queries/questions I've had, always coming back to me very promptly and with all of the info I needed. Running through the Select Options and choosing mine for my new home, they were so so helpful, knowledgeable, professional and informative!
I can't believe how relaxed I've actually been during what is usually renowned to be one of the most stressful times of our lives - but thanks to Lyam and Jen it's been anything but stressful, it's been a breeze! :-)
So thank you Charles Church and thank you so much Lyam and Jen xx

Very Impressed by Alan Berry he is truly a magician when it comes to snagging!

Cookie was really helpful when completing some works in our en suite. He also helped inform us of other things that needed attention and how to go about getting them sorted.

Dave (plastic surgeon) fixed the dent in the frame above the front door and left it looking as good as new.

Dave ( plastic surgeon) did absolute wonders with two little holes that were left after removing a wash hand basin from the bathroom tiles. He mixed the resin to a perfect colour and even swirled in colour variations that are in the tiles, so standing back the holes have completely vanished... nobody would ever know that they were ever there.
He is a perfectionist and is only happy if you're happy...and I am delighted with the result!
Thanks so much Dave!

Moved in late 2025. House in a shocking state for a new build. Terrible paint and plaster finish. Wrong colour frame on door. Planned changes not completed despite paying extra for them. 100s of snags. almost impossible to get and snagging fixed. Would advise not to buy from this company.

Perfect! Thanks for getting the repair sorted quickly and efficiently.

Rose Manor. One of my biggest regrets buying a Charles Church Persimmons home. Extremely poor quality workmanship throughout. After 15 months, we still have a large snagging list with issues not resolved. Problem after problem. Premium price paid for a property that is very poorly finished. A vast amount of inconvience and stress involved. I would strongly recommend NOT to buy a Charles Church or Persimmons property.

We recently moved into our new home at Charles Church The Lodge and couldn’t be happier with the experience. From start to finish, the process was smooth, well organised, and really well supported.

A special thank you to Diane, our Sales Executive, who was incredibly helpful throughout. She kept us informed at every stage, was always approachable, and made what can sometimes be a stressful process feel straightforward and exciting.

We’d also like to thank the Site Manager and the wider team at Charles Church The Lodge, Sketchley Park for the hard work that has gone into delivering our new home. It’s clear a lot of care and effort has gone into the build, and we are really proud to now call it home.

Overall, a really positive experience and we’re very grateful to the whole team involved.

So after my review on 18/2/26 (pneus online) I recieved a review response asking for all my details( which I promptly supplied) so someone could respond to my issues.
18 days later I have had no contact from Charles church/ persimmon homes but this is typical when there is problem.
Details. Plot 18 rose manor hadleigh suffolk.
Still after the 18 days have passed nothing has changed and we still only have intermittent hot water and heating among a huge list of outstanding works.
As per my first review I said I have over 200 pictures of poor quality workmanship on this property and can be available to anyone including social media or news papers.
Absolute joke of a company, promise the earth until you've paid but then deliver the crap. 😡