You delivered my heating oil before I ran out. You delivered it slightly earlier than expected - I know you said in the next 10 days, but unusually it came the next morning - although it didn't real... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering. Didnt know what to expect. The communication was excellent and the young man delivering came on time and was respectful of my property. Unlike the last time Iordered through anot... See more
Company replied
The member of staff was very helpful & took the time to listen, discuss and help with providing the best price/deal possible to secure our business. We alway's try getting prices/deal's from a... See more
Company replied
Certas always give the best price ( I usually ring around 3 companies when needing oil) and delivery time frame. Staff are very friendly and helpful on the phone and the delivery driver always jolly... See more
Company replied
Company details
Written by the company
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contact info
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, United Kingdom
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4.2
Great
35K reviews
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Very friendly helpful delivery driver
14 July 2026
Reply from Certas Energy
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Delivered on time and good price
Driver arrived on time and was friendly and respectful of my garden and plants.
14 July 2026
Reply from Certas Energy
Hi
Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Excellent service
Excellent service, dependable delivery and consistently the lowest price, there is not much more you can ask for.
13 July 2026
Reply from Certas Energy
Hi
Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
The delivery person was very polite
The delivery person was very polite, and respectful of property.
13 July 2026
Reply from Certas Energy
Hi
Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Paid in advance for heating oil for…
Paid in advance for heating oil for 2,300 litres but driver could fill only 1,945. It has been now more than 3 weeks that I have been waiting for refund for difference. Called certas, called home fuel direct. They claim that refund has been issued but don’t tell to which account. I personally won’t use again Certas or home fuel direct, especially when it comes to paying advance. Atul Ajgaonkar
14 July 2026
Reply from Certas Energy
Good Afternoon - Thank you for your feedback. We are sorry to hear about your experience. Please contact enquiries@homefuelsdirect.co.uk so that we can investigate this.
Kind Regards,
Certas Energy
Reply from Certas Energy
Good morning
Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi
Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
good honest company
delivered at the price i ordered it at even though price had risen between ordering and delivering, unlike boiler juice who tried to rip us off earlier in year
very polite and helpfull driver, will be ordering again in the future, many thanks
13 July 2026
Reply from Certas Energy
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
We foi d the prkcd waz goox and ylu afe…
We foi d the prkcd waz goox and ylu afe reliale
On time
9 July 2026
Reply from Certas Energy
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
excellent service
The simplicity of being able to check oil prices online and then proceeding with immediate purchase. Confirmation of order and delivery of the oil in timely fashion.
Delivery driver friendly and professional in assessing the oil tank. Excellent service. Thank you /Diolch yn fawr
10 July 2026
Reply from Certas Energy
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom.
Kind regards,
Certas Energy
Easy to manoeuvre the website and a…
Easy to manoeuvre the website and a competitive price.
11 July 2026
Reply from Certas Energy
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Reply from Certas Energy
Good afternoon– Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Great price
Great price . Filled the tank when the oil price had fallen temporarily. I would now pay over £150 more so Certas provided a massive saving.
10 July 2026
Reply from Certas Energy
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Reply from Certas Energy
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Effecient service
Effecient service at a good price with delivery quickly. The delivery man being helpful and friendly.
10 July 2026
Reply from Certas Energy
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
The oil was delivered the day after it…
The oil was delivered the day after it was ordered when I was expecting it to come in a fortnight.
Very efficient at the lowest price on the order day.
10 July 2026
Reply from Certas Energy
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Always good service and information on…
Always good service and information on delivery and payment
9 July 2026
Reply from Certas Energy
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Very prompt service
10 July 2026
Reply from Certas Energy
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Excellent Service from Certas Energy
I ordered 500 litres of Glowmax domestic oil on 4th July and was given a very reasonable quote, considering the prevailing oil market issues. The delivery was made promptly within 72 hours. I have always found the Company most sympathetic to the needs of their customers.
7 July 2026
Reply from Certas Energy
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
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