Certas Energy Reviews 

Excellent service. Ordered my oil, it was delivered two days later.

You make a complaint about them cancelling the order and leaving you without fuel and they write on Trustpilot they will look into your complaint. I followed up their comment and got the same answer. Unable to deliver fuel for quoted price, cancelled my delivery and refused to deliver. AVOID THIS SCAM FIRM and any response by them like the one below asking to e mail them falls on deaf ears it’s a generic response that does not get anywhere.
I’ve contacted customer relations and same response of “computer says no” Im going to small claims court to recoup the overpayment I’ve made to buy elsewhere and suggest others do the same particularity after the recent Governmemt ruling.

This company offered to try and reduce my cost and they were helpful on the procedure to order and delivered the fuel within the timescale they had indicated.The delivery driver was polite and helpful as he noticed my tank had a cap missing that could have allowed water in the fuel.He found the cap and put it on

Keeping me informed as to when delivery would arrive

Just Good old service, Delivery arrived quickly, easy to order, delivery driver was friendly, easy to deal with

Quick and easy to order and delivered promptly. No hassle at all.

I ordered some heating oil and it arrived on time

Great communication, delivered on time and with care. Driver respected my property and was extremely courteous and polite.
Great rate provided for my heating oil.
Thank you Certas

Ordering the oil was helpful and polite but the delivery was disappointing. Firstly the driver refused to fill the tank as there was foliage over part of the tank. He didn’t let us know there was a problem and just drove off. This was removed in a minute and another appointment made - and this time he did fill the tank and left …only for us to find we were short changed - 958L instead of 1000L Nothing from the Company so we had to phone to be told he must have run out of fuel (at 10-55am)
Hoping to get a refund in 5 days. Not a nice experience all round.

I ordered oil ,specifying a baby tanker. They tried to deliver and said they couldn’t because a baby tanker was required ?? Then they didn’t have a driver . 3 weeks later after running out of oil and them taking my money , multiple phone calls and emails they have told me their baby tanker can’t get down our lane to deliver to us ! We have always had baby tanker deliveries without a single problem from our local companies. I should never have tried Certas. I now have to wait for a refund , have no oil and the oil price has gone up again!!
If you need a baby tanker do not use Certas !

This company really cares about its customers! And I cannot speak highly of them! In every way do they tick all my boxes! They not only supply my oil and have done so for many years but also look after my boiler and again have done so for many years! In fact they are quite indispensable to me!!

Everything is good

Helpful and very fast delivery

I ordered a tank refill on a Sunday afternoon through our local oil club it was delivered at 11am on the following Tuesday.
At the time of ordering it was also 2p per litre cheaper. An excellent result round. I have been ordering oil for over 40 years and this is the best result ever.

Certas Heathfield refused to deliver oil to my tank because of 'health & safety' concerns about screening around it. They and other suppliers have been delivering to this exact set-up for over 15 years without any issue, so I was very sorry indeed to hear of the employee's concerns. I am told I must re-order. There is quite obviously no connection whatsover to the fact that the oil price now is 20p+ per litre higher than it was when I first ordered. A reputable company obviously would not contrive this situation to avoid themselves suffering a financial hit due to world events. Oil suppliers are very obviously highly reputable companies that always seek to honour the contracts they have entered into. They would certainly not look for any excuse to wriggle out of a contract to suit their own needs.

I am helping one of our employee,who i feel has been scammed by this company
Re invoice 3457717
Ok a volatile market oil , at the time March

Were able to help

I rarely leave negative reviews, but my experience with Certas Energy’s accounts department has been extremely disappointing.

After speaking with a member of staff, we agreed a new quarterly Direct Debit amount based on my account balance. I then received an email confirming that my Direct Debit had been changed and that this would be the amount collected going forward.

Less than three weeks later, that agreement was overridden by an automatic computer-generated review, and my Direct Debit was increased based on my previous four years’ usage.

My complaint isn’t about the forecasting system. It’s about the fact that a confirmed agreement was ignored. If a payment amount has been personally agreed with a customer and confirmed in writing, it should not be automatically changed by a computer less than three weeks later.

To make matters worse, I was passed from one adviser to another, all of whom simply explained how the computer calculated the new amount. Not one person acknowledged that the agreed payment should never have been overridden in the first place.

Customer service should be about honouring agreements and taking ownership of issues—not hiding behind automated systems. Unfortunately, that’s exactly what happened here.