You delivered my heating oil before I ran out. You delivered it slightly earlier than expected - I know you said in the next 10 days, but unusually it came the next morning - although it didn't real... See more
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Review summary
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Reviews shaping this summary
First time ordering. Didnt know what to expect. The communication was excellent and the young man delivering came on time and was respectful of my property. Unlike the last time Iordered through anot... See more
Company replied
The member of staff was very helpful & took the time to listen, discuss and help with providing the best price/deal possible to secure our business. We alway's try getting prices/deal's from a... See more
Company replied
Certas always give the best price ( I usually ring around 3 companies when needing oil) and delivery time frame. Staff are very friendly and helpful on the phone and the delivery driver always jolly... See more
Company replied
Company details
Written by the company
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contact info
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, United Kingdom
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4.2
Great
35K reviews
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Top Quality Customer Service
I have been a Certas customer for about 18 months and has cause to get in touch to resolve an issue today.
Their level of service was exceptional and the issue was sorted, completely to my satisfaction, in a single call.
Special shout out to Tanvir. And excellent representative of the company - exceptional customer service skills. Thank you.
29 July 2026
Unprompted review
Reply from Certas Energy
Hi
Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
From initial order to delivery the…
From initial order to delivery the company performed well.
15 July 2026
Reply from Certas Energy
Hi
Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Reply from Certas Energy
Good morning,
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Reply from Certas Energy
Good morning
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Excellent Service
Good service, prices and prompt customer service
I've been with Certas for a number of years and always receive great rates and speedy deliveries
10 July 2026
Reply from Certas Energy
Hi
Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Very good price and quick delivery
15 July 2026
Reply from Certas Energy
Good morning
Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
Very helpful driver 5 ⭐
15 July 2026
Reply from Certas Energy
Good morning
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Reply from Certas Energy
Good morning,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Very good customer service
Very good customer service, providing help and support when most needed. The delivery arrived promptly.
13 July 2026
Reply from Certas Energy
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Excellent service from ordering to…
Excellent service from ordering to delivery always is
14 July 2026
Reply from Certas Energy
Good morning– Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
In these difficult times of price…
In these difficult times of price fluctuations Certas are getting more and more difficult to get a price from. When the Gulf situation started I was charged £141.06 a litre plus vat. Way over other suppliers in the Brecon area. I have been with the same supplier since July 2002 up to the present day and that is Certas and its previous companies. Loyalty…?
14 July 2026
Reply from Certas Energy
Good morning,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Your comments have been passed to the relevant team.
Kind regards,
Certas Energy
I give 5 stars due to the quality of…
I give 5 stars due to the quality of the delivery. Drivers are always very positive, nothing is a problem even though I am mid terrace and the pipe has to go though my next door neighbour and over a wall.
14 July 2026
Reply from Certas Energy
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom.
Kind regards,
Certas Energy
Excellent service
I was informed the day before the delivery that it was about to come and it came at the time I was given. Certas delivered on the basis of previous order patterns . In my case this was excellent as I could well have forgotten to top up had they not done so
14 July 2026
Reply from Certas Energy
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom.
Kind regards,
Certas Energy
AVOID CERTAS ENERGY SHOP AROUND
Certas energy's quote for a 1000 litre of premium oil was £1100, so I got my oil from Home fuels direct for the same oil it was £739.20, although this company is Certas Energy. So how can you charge a customer so much more if ordered from Certas energy direct which I made the mistake of doing for years and yet use the name Home fuels direct and get it from the same lorry the same staff oh and the same company so much cheaper. I only bought it as it was cheaper than all other companies, doesn't mean I will buy next time. You never know when the oil is actually being delivered, even after leaving a note saying we need to open automatic gates, turned up at 7 in the morning. If we had known the oil was coming we would have been up and waiting. At least the driver waited for 5 minutes or we would have missed it
13 July 2026
Reply from Certas Energy
Good morning. Thank you for your feedback. We’re very sorry to hear this and would like to investigate further. Please email your account number or full address and postcode to Customer.Relations@certasenergy.co.uk so we can look into this for you.
Kind regards,
Certas Energy
Home heating oil is always expensive
Home heating oil is always expensive. But ordering via Certas is easy enough. I like that im kept up to date with the delivery
10 October 2025
Reply from Certas Energy
Good morning – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Very friendly helpful delivery driver
14 July 2026
Reply from Certas Energy
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Delivered on time and good price
Driver arrived on time and was friendly and respectful of my garden and plants.
14 July 2026
Reply from Certas Energy
Hi
Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Excellent service
Excellent service, dependable delivery and consistently the lowest price, there is not much more you can ask for.
13 July 2026
Reply from Certas Energy
Hi
Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
The delivery person was very polite
The delivery person was very polite, and respectful of property.
13 July 2026
Reply from Certas Energy
Hi
Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
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