You delivered my heating oil before I ran out. You delivered it slightly earlier than expected - I know you said in the next 10 days, but unusually it came the next morning - although it didn't real... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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First time ordering. Didnt know what to expect. The communication was excellent and the young man delivering came on time and was respectful of my property. Unlike the last time Iordered through anot... See more
Company replied
The member of staff was very helpful & took the time to listen, discuss and help with providing the best price/deal possible to secure our business. We alway's try getting prices/deal's from a... See more
Company replied
Certas always give the best price ( I usually ring around 3 companies when needing oil) and delivery time frame. Staff are very friendly and helpful on the phone and the delivery driver always jolly... See more
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Company details
Written by the company
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contact info
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, United Kingdom
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4.2
Great
35K reviews
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Reply from Certas Energy
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Was supposed to get free kerosene…
Was supposed to get free kerosene additive but nothing arrived.
Update, had a call from certas re this review.
A nice gent said he was going to sort things out and then transferred me to a woman who hadn't got a clue what was going on, very rudely asked why I was calling her !!!
Strange company.....
19 February 2026
Reply from Certas Energy
Hi Colin,
Thank you for your time on the call this morning, I would like to apologise that you didn't receive the free Kerosene additive, I have passed you over to the relevant team regarding your order so that this can be looked into further.
Have a good day,
Many thanks
Stuart
The delivery guys are always helpful…
The delivery guys are always helpful and good
Thank you
18 July 2026
Reply from Certas Energy
Good morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
Always great service.
18 July 2026
Reply from Certas Energy
Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
I am completely satisfied with the…
I am completely satisfied with the service given by Certas Energy, they are totally reliable, courteous and helpful. A great supplier, thank you
17 July 2026
Reply from Certas Energy
Hi – That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy
Reply from Certas Energy
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Reasonable price and delivered on due…
Reasonable price and delivered on due date. No problems whatsoever
16 July 2026
Reply from Certas Energy
Good morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
Takes a longtime to get through to…
Takes a longtime to get through to someone. Annoying AI entry where you provide your details only to have to repeat them when you speak to a real person. Must do better!
17 July 2026
Reply from Certas Energy
Good Morning Andrew - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.
Kind Regards Certas Energy
Always prompt excellant
17 July 2026
Reply from Certas Energy
Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
Competitive pricing and really quick…
Competitive pricing and really quick delivery. Very happy with this service.
13 July 2026
Reply from Certas Energy
Good morning
Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Very helpful about selling the device…
Very helpful about selling the device to me but having completed the required forms I'm waiting for them to arrange a date to fit it.
16 July 2026
Reply from Certas Energy
Good morning
Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance.
Kind regards,
Certas Energy
Great all round
The oil was a good price and they didn't charge extra for a smaller tank. Delivery was in less than 1 week.
16 July 2026
Reply from Certas Energy
Hi,
Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
What a great service from Belinda…
What a great service from Belinda Ahamed
She made ordering very straightforward and was friendly and reassuring
Will use again
16 July 2026
Reply from Certas Energy
Good morning,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Loyalty waivering.
Despite being a customer of 20+ years they always quote a crazy price for Kerosene. It would be nice for them just to acknowledge my loyalty for once. Their quote always means I have to shop around to get a better quote from another provider. This is time consuming, they know how much discount they can offer me already.
Maybe I’m old fashioned but I still value loyalty and consistency
27 January 2026
Reply from Certas Energy
Good morning,
Thank you for your feedback. Your comments have been passed to the relevant team for review.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi
Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Reply from Certas Energy
Good morning,
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi
Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Reply from Certas Energy
Good morning
Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
Satisfied Customer
I had no problem placing my order for heating oil and it was delivered before the given date, which I was pleased about. Thank you
16 July 2026
Reply from Certas Energy
Hi
Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi
It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom.
Kind regards,
Certas Energy
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