It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
We have been using Caspian for the last 7 years, and Mark has been our account manager since day 1, he has been given expertise advice in which covers is better for us and for our growing family. 100... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James was great
James was great. He connected well with me and was helpful and professional
15 July 2026
Reply from Caspian Insurance
Hi Craig! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Reply from Caspian Insurance
Hi Michael! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Really insightful and helpful
Really insightful and helpful - Much appreciated Hamza & Dan.
10 July 2026
Unprompted review
Reply from Caspian Insurance
Hello,
Thank you for taking the time to leave us a 5-star review! We are so glad to hear that we were able to help you find the right insurance
Jake
Caspian Customer Care Team
Amir honestly was such a joy and relief…
Amir honestly was such a joy and relief to speak with!
He was so patient and really looked out for my best interests instead of just trying to sell to me. He was careful and reassuring with the whole conversation as it's quite personal stuff. I left feeling safe and happy with my decision.
8 July 2026
Reply from Caspian Insurance
Hello,
It is great to hear you not only are you reassured in knowing you have a life insurance policy in place, but it is also great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Thank you for such a kind review.
Jake
Caspian Customer Care Team
Getting cover with existing conditions
They recommended a cover for me and followed up with the insurance company on my existing health conditions. They also recommended that I keep my existing policy as it is a good policy.
9 July 2026
Reply from Caspian Insurance
Hi Donna. We're so glad to hear you had such a good experience with us here at Caspian. We always try our best to find the policies that work the best.
Albert
Caspian Customer Care Team
Excellent service from staff.
Excellent service from staff.
All aspects were explained thoroughly and compassionately.
Exemplary customer service.
10 July 2026
Reply from Caspian Insurance
Hi there! thank you so much for taking the time to leave us such a lovely review. We're thrilled to hear you had such a good experience setting up your policy with us.
Jake
Caspian Customer Care Team
Josh spoke to me in plain english and…
Josh spoke to me in plain english and helped me through the process. The policy is just what I required but the personal touch from start to finish was tip top!
9 July 2026
Unprompted review
Reply from Caspian Insurance
Hi Andy, Thank you so much for the kind review. I'll definitely pass on your kind words to Josh, I'm sure he'll love to hear it.
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us a review! We're so glad to hear that Scott was able to make the process as easy as possible for you!
Albert
Caspian Customer Care Team
Very polite
Very polite, easy to work with and extremely thorough work with me through my timetable and schedule so that I was able to find time to sit and address important information as necessary
2 July 2026
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
It’s always great to hear our customers are happy with their life insurance policy. We'll be sure to pass on your kind words
Jake
Caspian Customer Care Team
Mark is an excellent and diligent…
Mark is an excellent and diligent insurance broker. Good communication, explanation. Prompt and available. Thank you.
20 May 2026
Unprompted review
Reply from Caspian Insurance
Hello,
It’s always great to hear our customers are happy with their life insurance policy and advisors.
Thanks for choosing Caspian
Jake
Caspian Customer Care Team
Knowledgeable friendly advice and support
Caspian made it very easy to weigh up my options and talk through policies and their benefits! They’ve been a fantastic support and I’m glad I finally got my policy organised, they made it so simple to set up
9 July 2025
Reply from Caspian Insurance
Hello,
Thank you for taking the time to leave us a 5-star review!
Thank you for selecting Caspian to protect
your loved ones! We are so happy to hear that you are happy with our overall service!
Jake
Caspian Customer Care Team
Detailed explanations given by advisor
Detailed explanations given by advisor. Very clear to understand.
2 July 2026
Reply from Caspian Insurance
Hi,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Thank you for taking the time to leave us a review
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hello,
Thank you for taking the time to leave us a 5-star review!
Jake
Caspian Customer Care Team
Mr Nathan gone through the policies…
Mr Nathan gone through the policies with me and suggested me the best for my needs, not just to sell. He was honest, resonsive and clarified all my doubts. I will definitely recommend Caspian and Nathan to all the business owners.
2 July 2026
Reply from Caspian Insurance
Hello,
It is great to hear you feel reassured in knowing you have a life insurance policy in place and thank you for taking the time to leave such a lovely review.
We are so happy to hear that you would now recommend
our service to other businesses.
Jake
Caspian Customer Care Team
Scott Explained clearly and a good deal
30 June 2026
Reply from Caspian Insurance
Hello, We appreciate you taking the time to review our service! We would love to know what we could do to improve our experience to a five-star rating for you. Please get in touch with us at info@caspianinsurance.co.uk to let us know.
Albert
Caspian Customer Care Team
The advisor I had was lovely and…
The advisor I had was lovely and explained everything really well
30 June 2026
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Albert
Caspian Customer Care Team
Highly recommend
Robbie has been a great help from the very start. He kept us informed all the way and found us a brilliant deal. So good that other companies who called me couldn't even match it.
I would highly recommend Caspian.
29 June 2026
Reply from Caspian Insurance
Hi there Luke. Thank you so much for taking the time to leave us such a lovely review. We'll be sure to let Robbie know. Thank you for selecting Caspian to protect your loved ones! We are so happy to hear that you would now recommend our service
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi there! Thank you so much for the kind words. We're so glad we were able to help you get your insurance set up as easily as possible for you.
Albert
Caspian Customer Care Team
Helpful and giving good costumer service
James was helpful. Advised me on all options. Gave me all information and sent me all information I needed.
24 June 2026
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
It’s always great to hear our customers are happy with their life insurance policy. We'll be sure to pass on your kind words to James.
Albert
Caspian Customer Care Team
Had a great conversation with Luke…
Had a great conversation with Luke pollitt-Parry about income protection, even with topics I was unclear of, he took his time to explain to me. Very happy with everything all thanks to Luke
24 June 2026
Unprompted review
Reply from Caspian Insurance
Hi there Elizabeth! Thank you so much for taking the time to leave us such a lovely review. We're so glad to hear everything was explained to you in a clear and concise way. We'll be sure to pass on your kind words to Luke.
Albert
Caspian Customer Care Team
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