It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
We have been using Caspian for the last 7 years, and Mark has been our account manager since day 1, he has been given expertise advice in which covers is better for us and for our growing family. 100... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful advice and customer…
Really helpful advice and customer service from Josh
5 August 2026
Reply from Caspian Insurance
Hi Nick! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Excellent service in regards to signing…
Excellent service in regards to signing up providing Informative, speedy service and thankfully also flexible with time during my busy day and well priced!
6 August 2026
Unprompted review
Reply from Caspian Insurance
Hi Juan! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Reply from Caspian Insurance
Hi Mark! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
The staff Katy was so helpful
The staff Katy was so helpful, funny, professional, understanding and patient with my many options and questions and call backs.
6 August 2026
Reply from Caspian Insurance
Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
From the start of the phone interaction…
From the start of the phone interaction with Christopher I felt I was in good hands. I am confident I was helped to find an excellent life insurance for my needs.
5 August 2026
Unprompted review
Reply from Caspian Insurance
Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
I strongly Recommend
The enrolment process was seamless and Cassie my advisor was really helpful in clarifying things
5 August 2026
Unprompted review
Reply from Caspian Insurance
Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Straight forward and easy
Call handler was patient, friendly, thorough and helpful. Explained everything clearly and came back with a policy I was happy to commit to
4 August 2026
Reply from Caspian Insurance
Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Fantastic customer service
Fantastic customer services received today to update my life and critical illness policy.
3 August 2026
Reply from Caspian Insurance
Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Very pleased with level of…
Very pleased with level of communication & explanation of the policies
31 July 2026
Reply from Caspian Insurance
Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
The Advisor - Nathan Smith
The Advisor, Nathan Smith, was first class.
He explained the policy details to me clearly and checked to make sure I fully understood the policy requirements. The documents were with me within an hour of completing the telephone application too.
29 July 2026
Reply from Caspian Insurance
Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Great conversation that was made really…
Great conversation that was made really easy. Clear and concise and really explanatory. Thank you!
30 July 2026
Reply from Caspian Insurance
Hi Kimi, Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Quick east and straightforward
Quick east and straightforward and found the best quote. Very happy with the service Scott was extremely helpful.
29 July 2026
Reply from Caspian Insurance
Hi Jenna! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Seamless
Robyn was so friendly, made the conversation easy to understand didn’t mind repeating what she had already explained. Additionally she was very patient and helpful.
27 July 2026
Reply from Caspian Insurance
Hi Kuddy! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Superb Customer Service
Fantastic guidance and support from Robyn. She explained everything clearly and provided a super professional service. Highly recommend.
27 July 2026
Reply from Caspian Insurance
Hi Julie! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Excellent service
Excellent service, everything was explained well. Recommend
27 July 2026
Unprompted review
Reply from Caspian Insurance
Hi Jason! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Great service
Great service Mark was really helpful, called back when he said he would. Gave alternative suggestions fo help in the future and was really friendly to talk to.
23 July 2026
Reply from Caspian Insurance
Hi Shelly! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Insurance review
Nathan was great and assisted with all my questions. He explained all the options and recommended with honesty which policy would suit best and why.
23 July 2026
Reply from Caspian Insurance
Hi Chris! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Great service and advice
Great service and advice. Relaxed chat and guidance from Scott. Thanks again!
20 July 2026
Reply from Caspian Insurance
Hi Jane! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
Reply from Caspian Insurance
Hi Kouame! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
The communication and explaining was…
The communication and explaining was clear and understanding. They also offer the best service.
13 July 2026
Reply from Caspian Insurance
Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Hayley
Caspian Customer Care Team
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