It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
We have been using Caspian for the last 7 years, and Mark has been our account manager since day 1, he has been given expertise advice in which covers is better for us and for our growing family. 100... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mark Thomas at Caspian
I spoke with Mark Thomas this morning at Caspian, he gave world class customer service. He was knowledgeable, professional, patient, friendly, understanding, and able to offer the right service for me. He was friendly and put me at ease! Very helpful, a great service and I would highly recommend! Thank you.
23 June 2026
Unprompted review
Reply from Caspian Insurance
Hi there Matthew! Thank you so much for the kind words. We're so glad to hear you had a great experience here at Caspian. We'll be sure to pass on your kind words to Mark, I'm sure he'll be thrilled.
Albert
Caspian Customer Care Team
Excellent from start to finish!
Joseph was a no pressure, patient, normal guy. He explained everything thoroughly and did everything at my convenience. Excellent from start to finish!
23 June 2026
Reply from Caspian Insurance
Hi,
We hope that you have peace of mind knowing that your loved ones would be financially protected if the worst were to happen
Jake
Caspian Customer Care Team
Very friendly and explained very well
Very friendly and explained very well.
Made it easy to make a decision.
19 June 2026
Reply from Caspian Insurance
Hello,
it’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
The way the policy was presented to me
The way the policy was presented to me. it was very imformative. Thank you Carl
17 June 2026
Reply from Caspian Insurance
Thank you for such a kind review and thank you for selecting Caspian Insurance to protect your loved ones.
Jake
Caspian Customer Care Team
Pleasantly surprised
They seemed willing to adjust the policy to suit my needs , but I had to wait a bit for the phone call
18 June 2026
Reply from Caspian Insurance
Hello, We appreciate you taking the time to review our service! We would love to know
what we could do to improve our experience to a five-star rating for you. Please get
in touch with us at info@caspianinsurance.co.uk to let us know.
Jake
Caspian Customer Care Team
James was patient and took time to…
James was patient and took time to explain policy clearly
17 June 2026
Reply from Caspian Insurance
Hello,
We really appreciate you taking time out of your day to leave us a review.
Jake
Caspian Customer Care Team
Mark Thomas was really patient with my…
Mark Thomas was really patient with my questions and answered them all clearly, this gave me alot of confidence when making my decisions.
18 June 2026
Reply from Caspian Insurance
Thank you for taking the time to leave us a review! We're so glad to hear you had such a great experience with Mark, we'll pass on your kind words. Thank you for choosing Caspian
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Jake
Caspian Customer Care Team
Very helpful and friendly staff
It was my fist time to have an insurance but the staff helped me a lot, gave me many options to choose, replied my emails and text messages very quick. I am so happy with the service and will definitely recommend to friends and family. Thanks Robbie
17 June 2026
Reply from Caspian Insurance
Thank you for selecting Caspian to protect
you and your loved ones! We are so happy to hear that you would now recommend our service.
Albert
Caspian Customer Care Team
Adam was very helpful and explained…
Adam was very helpful and explained everything in detail. With a friendly manner.
16 June 2026
Reply from Caspian Insurance
Hi there Charlie, thank you so much for taking the time to leave us a review. We're so glad to hear that Adam was able to get everything sorted for you.
Jake
Caspian Customer Care Team
They are a great company Been using…
They are a great company Been using about 8 years now do what they say and a special mention for Casey who customer service goes beyond the normal thank you
15 June 2026
Reply from Caspian Insurance
Hi Lee,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Albert
Caspian Customer Care Team
I dealt with Nathan Smith
I dealt with Nathan Smith. I found him informed and professional.
9 June 2026
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
It’s always great to hear our customers are happy with their life insurance policy.
Albert
Caspian Customer Care Team
Great Customer Service
I received a call from Mark about my life insurance. he was brilliant. Very knowledgeable, very efficient and helpful. He made all of the options really clear, and explained to me what everything meant. I updated my policy, which saved me money and gave me a better product than what I had before. Would highly recommend.
12 June 2026
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us such a lovely review. We're so glad to hear you've had such an exceptional experience with Mark, we'll definitely pass on your kind words. If you ever need anything else, please don't hesitate to get in touch.
Jake
Caspian Customer Care Team
Adam is fantastic
Adam is super helpful and takes the time to understand your requirements.
He was also very patient with me when i was not able to answer his calls. Messaged and set up times that suited me.
Fantastic service experience!
11 June 2026
Reply from Caspian Insurance
Hi Wesley, we're so glad to hear you had such a nice experience with Adam. We really appreciate you taking the time to leave us such a lovely review.
Albert
Caspian Customer Care Team
It was a good experience from the first…relaxed and happy
It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful.
We then passed onto (Jake) who did his job professionally and patiently.
The whole experience all be it long was aJoy!
I don't think in all my years dealing with occasions like this I have enjoyed the process as much.
Each and everyone that spoke to us excelled at their job.
I will certainly be recommending your company in the future.
10 June 2026
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us such a lovely review. I'll pass this on to Millie, Katy and Jake, I'm sure they'll be thrilled to hear your kind words.
Albert
Caspian Customer Care Team
Amazing service and very thorough
Amazing service and very thorough!
Adam Watts made my experience very easy and understandable.
Thanks Adam :)
10 June 2026
Reply from Caspian Insurance
Hi Rosie. Thank you so much for taking the time to leave us a review. We're so glad we were able to make the process as easy as possible for you.
Albert
Caspian Customer Care Team
Highly Recommended for His Professionalism and Availability
Mark was outstanding throughout the entire process. He was always available when needed, responded promptly to questions, and communicated clearly at every stage. His helpfulness, professionalism, and willingness to go the extra mile made everything much easier and stress-free. Mark kept me informed throughout and ensured that any concerns were addressed quickly. I highly recommend working with him and greatly appreciate his support and dedication.
9 June 2026
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us such a lovely review. We're so glad to hear you've had such an exceptional experience with Mark, we'll definitely pass on your kind words. If you ever need anything else, please don't hesitate to get in touch.
Albert
Caspian Customer Care Team
Very good customer service
5 June 2026
Reply from Caspian Insurance
Hi there George, thank you so much for your kind words and for taking the time to leave us a review.
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi there Andrew, thank you so much for your kind words and for taking the time to leave us a review.
Albert
Caspian Customer Care Team
Very knowledgeable and personal…
Very knowledgeable and personal approach - great service
8 June 2026
Reply from Caspian Insurance
Hi there! We're really happy to hear you've had a great experience with us, thank you for taking the time to leave us a review. Please don't hesitate to get in touch if you ever need anything.
Albert
Caspian Customer Care Team
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