Carwow Leasey Reviews 

1,346
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 795 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for guiding them smoothly through every step of the car leasing process. Many people highlight the exceptional communication and prompt responses they consistently received regarding quotes and vehicle options. Consumers also note that most vehicle deliveries arrive seamlessly and on schedule without any complications. However, some reviewers were not happy with unexpected delivery delays and constantly pushed back timeframes. A few people also mentioned encountering scattered communication, unreturned messages, and unclear updates while waiting for their vehicles.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers had positive experiences with service, reporting that the process is smooth and hassle-free from... See more

Customer service

People report positive experiences with customer service, noting that representatives are responsive,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is straightforward,... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more

Rated 5 out of 5 stars

We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more

Company replied

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

Just ordered my next lease car with Calum. Process was very easy and with no hassle at all. Ordered the new CUPRA Raval V1 and the best price by a comfortable margin. Would definitely recommend using... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,346)

756 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your sales executive

Your sales executive, Calum, was so helpful from the point of initial enquiry through to us placing our order. Even when there was an issue with stock levels, Calum kept the communication going and offered various solutions, along with a better finance deal compared to what he had previously put forward, thus providing us with an overall saving. Great service!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Olivia Gardener and her colleagues were…

Olivia Gardener and her colleagues were an absolute pleasure to speak with!

Although the original car I was gonna get had an electrical fault, Olivia ended up finding me the same car for a little bit cheaper which was awesome!

10/10 would recommend!😁

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very pleased with the process from start to finish. Simon Pitney-Baxter was a great help and got me an excellent deal, and answered all my questions promptly. Thoroughly recommended.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Second time leasing a car, made easy!

This is my second time leasing a car and I am very happy with Carwow and Maxwell.

Maxwell was excellent with his communication and explained everything to me clearly. Any issue I did have was dealt with quickly.

I'm very happy with the car I have and I am comfortable that if anything is needed they will be there to help.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Just got my new Tesla Model Y sorted…

Just got my new Tesla Model Y sorted through CarWow and couldn't be happier. Sven made everything incredibly easy and stress-free. The entire deal went through without a single issue. Brilliant service all round—thanks again, Sven!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

The team not only sourced a great deal…

The team not only sourced a great deal and helped me navigate the lease process, they also handled a challenge late in the pre lease process extremely professionally and with courtesy. Would not hesitate to work with Carwow Leasey again.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and super friendly

Great service and super friendly. From explaining our options to ordering the car, Ella made the process really easy to understand and got everything sorted for us really quickly.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

First point of contact was Richard

First point of contact was Richard, I told him my requirements and found the car and colour i was wanting to lease, after that everything went very smoothly, the admin team were in constant contact throughout the process, my car was delivered on time and received a courtesy call from Richard to make sure i was happy with everything. Would use again for sure.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Alanah Antinoro was incredibly helpful…

Alanah Antinoro was incredibly helpful from start to finish. Answering all my questions and concerns in a timely manner whilst always ensuring that I had everything I needed. The aftercare has also been exceptional since the car was delivered as well.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Carwow Leasey

I got in touch with Carwow Leasey after my usual lease company became complacent & stopped responding to my communications. I have to say I’m so glad I did. Matt handled all my queries with speed & professionalism from minute one. Every question I asked was answered promptly & I got a great price on my new Renault Symbioz. I felt fully informed through the whole process from first inquiry to the delivery of my car 2 weeks ago. I would highly recommend Carwow Leasey to anyone & have already mentioned to others. I look forward to the next 3 years with my new car & will be coming back to Carwow when ready for my next deal. Excellent service & definitely 5 star !!!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

The ease in which I was able to go…

The ease in which I was able to go through getting the lease when talking to Carwow customer service

Also, this is a big thing, not increasing the price of the monthly lease from the quote I was given, in comparison to another car lease site I originally went to.

23 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look