The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more
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Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more
I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more
We recently had a faulty, non repairable, fridge freezer which was under warranty. We were given a code from the manufacturer to take into Carters for an exchange, which was easy to do. We actual... See more
Company details
About Carters Domestic Appliances
Written by the company
39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
4.9
Excellent
2K reviews
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Replacement washing machine
Second time this year needed to contact Carters as washing machine on last legs. (Earlier this year was the dryer). Replacement made quickly and efficiently as usual.
12 November 2025
Gas cooker
Our cooker arrived just after 9am we we're booked in for the gas safe engineer to arrive later, I phoned to let him know within minutes it was here and left a message. I had to call again to see what time he was coming to be told he was having a bad day but would be here soon. He didn't come or phone I rang again to ask what time the next morning and he arrived late but I'm pleased with the new cooker
12 November 2025
Great customer service
Tried to order on line but the payment options failed so had to order on the phone. Very helpful staff and the appliance arrived 2 days later.
I would recommend Carters.
12 November 2025
Service great from purchase to delivery
Service great from purchase to delivery
Thank you
12 November 2025
I thought Carters were most efficient
I thought Carters were most efficient. My fridge/freezer came on the correct day and the one who fitted it was excellent
12 November 2025
Always use carters very reliable and…
Always use carters very reliable and great service,I deal with the wonderful Sue at your Brighton branch
12 November 2025
I bought a small integrated freezer…
I bought a small integrated freezer which needed to be fitted in an integrated cupboard. Delivery was prompt, cost was good. Guy that fitted it did a really great job, really skilled bit of craftsmanship. Super polite and helpful. Also adjusted a fridge that had been problematic sealing. Very pleased with his help.
12 November 2025
Brilliant customer service
Brilliant customer service, great products, fast delivery, great installation, very nice people.
12 November 2025
I got exactly what I required
I got exactly what I required, very quickly, straight forward delivery and connected up, old one taken away, The machine is working perfectly, so I am very happy with this purchase and the service I received.
12 November 2025
A pleasure to deal with Carters who are…
A pleasure to deal with Carters who are always helpful, competitive and professional when supplying and fitting a Washing Machine and recycling my old one.
12 November 2025
Great Customer Service
I was recommended by a friend to go to Carters . I needed a new washing machine and dishwasher. I was helped in store by a very nice man who was very knowledgeable regarding the appliances. I chose what I wanted and was asked regarding the plumbing in of the equipment, I didn’t know what the set up in my home was so emails from me to Carters and enclosing photographs. It was decided I needed some plumbing work done, I contacted a plumber near to me who came the next day and did the necessary work. I contacted Carters and my new appliances were delivered and plumbed in and old equipment taken away. I went in on a Tuesday and job completed by Saturday. That’s service in my book, very efficient and very helpful employees.
12 November 2025
Excellent installation of fitted…
Excellent installation of fitted dishwasher. Very happy.
12 November 2025
Installation all went very smoothly
Installation all went very smoothly; on time, quick and efficient, no mess.
12 October 2025
Good customer service & prices & is local.
Man in shop is always very helpful, professional and prices are fair. Good service from shop & delivery quick.
7 October 2025
Excellent service
Excellent service, quick delivery, installed quickly all packaging taken away couldn’t ask for more would definitely recommend
12 November 2025
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