FANTASTIC, can't rate them highly enough. Needed new washing machine, having browsed online had good idea which one I wanted. From the friendly greeting by Rob, his fantastic demo of machine controls... See more
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Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more
The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more
I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more
Company details
About Carters Domestic Appliances
Written by the company
39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
4.9
Excellent
2K reviews
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Excellent service
Excellent service, quick delivery, installed quickly all packaging taken away couldn’t ask for more would definitely recommend
12 November 2025
The oven that I liked was…
The oven that I liked was unfortunately not suitable spent a couple of hours going through all the ovens photocopies with the ones I like. Not one of the staff showed any impatience that I was being a waste of time. We found one couldn't be more pleased
12 November 2025
Delivered quickly as promised by 2 very…
Delivered quickly as promised by 2 very cheerful delivery men, perfect.
12 November 2025
Ordered a fridge and next day delivery
Ordered a fridge and next day delivery. Picked our time slot and they arrived on time, unpacked and took away the rubbish and the old fridge.
Could not ask for more.
12 November 2025
Definitely my number one company for appliances
They are helpful,knowledgeable and I always go Carters for my domestic appliances for my own home and my holiday rental property.
They always try to deliver swiftly and their delivery team work tidily and cleanly.
12 November 2025
The staff are always very polite and go…
The staff are always very polite and go out of there way to help you I have a severe disabled daughter when we go into this store.they always take their time and never rush in fact we as we know the staff so well.we always have a laugh nothing is ever to much trouble I would highly recommend to anyone who wishes to purchase any electrical items
17 October 2025
All my appliances have lasted a good…
All my appliances have lasted a good amount of time.. And they take the old appliance away.. Great.
12 November 2025
PROMPT and CORRECT
12 November 2025
From ordering to delivery was faultless…
From ordering to delivery was faultless did what they said they would many thanks
12 November 2025
Everyone very helpful and pleasant.
21 October 2025
Always a very friendly and helpful…
Always a very friendly and helpful service at Carters buy all my white goods and electronics here.
Their advice is always good and even if I have a slight problem ( I couldn’t get a glass shelf to go back in my fridge after a clean) they showed me how when I visited the shop.
12 November 2025
Paul at Carters is so helpful he had…
Paul at Carters is so helpful he had been there all the time we have lived in Horsham over 30 years!! He hasn’t changed a bit with his kind and friendly personality and so efficient the delivery is always on time and the men so helpful and efficient too would recommend to anyone for personal experience why shop anywhere else!!
12 November 2025
Problem solved
We ordered a gas hob, but new regualtions meant it was not legally possible to fit, Carters helped me find an excellent replacement in the form of an induction hob. Excellent service
12 November 2025
Expert guidance on choosing the best…
Expert guidance on choosing the best integrated washing machine to fit our kitchen.Installation team were excellent.Exemplary service from the prime fitter who was not satisfied until perfection achieved .
6 November 2025
Unprompted review
Great customer service
Bought a fridge freezer which turned out to have an issue after delivery. They sorted it out really quickly, no quibbles. I'm really pleased!
Will be using them again in the future. Nothing beats being able to speak to someone and good customer service.
13 October 2025
Unprompted review
Great service would 100% recommend :)
24 September 2025
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