Carrefour UAE Reviews 

I placed an order online this morning, and the payment went through successfully. The delivery was scheduled for 4–6 PM, but after 6 PM I called to follow up, only to be told that my order would not be delivered because my area was supposedly 'out of the way.' This is the first time I’ve ever heard such a reason! I even paid a delivery fee, yet the order is being refused due to location. Extremely disappointing experience—this will definitely be my last order from you.

Online carrefour shopping
I ordered from carrefour this morning, apart from all of the items i got, i also ordered two 200g almaraei cheeses and the website reduced the price of the items but its not given to me

I purchased a Super General air conditioner, through carrefour’s application and the product details on the application did not include the rating from the Emirates Authority for Standardization and Metrology (ESMA) or any energy efficiency classification, which are essential for making an informed purchase decision.

Upon receiving the product, I was surprised to find that its ESMA rating was only one star, a fact that was not disclosed on the product page.

As a result, I immediately requested a return and refund. Since then, I have been the one following up daily with customer service team to process the return. In the end, I was told that I must pay AED 100 delivery charges because the product is from a third-party seller and this issue arose due to Carrefour’s and the third party failure to disclose key product information, not due to any fault on my part. Charging the customer a return fee in this situation is unacceptable and contradicts principles of transparency and consumer protection and Carrefour take responsibility for the error not the customer

Never ever will buy to carrefour dcc.the worst and defective product they are selling. We bought an amount 1700 for hisense washig machine and the delivery guy is on a hurry to install and left with out spending time to review the unit and check. They brought the unit with out box.and true we found out its defective item.. so hard to refund the item to them even their customer service dont know how the procedure.we waste tike to come.call and approach them. Never ever will buy in carrefour..we refund the item after 11 days with a lot of dissapointment.

I had horrible experience at Carrefour BurJuman, especially at cashier 12. The staff were unhelpful and unable to make decisions. The team leader had to call the supervisor, who then called the manager and even the manager couldn’t decide whether my items could be held for next-day delivery. It was clear that none of them were trained to resolve simple customer issues. There was also a lack of clear information. I was told that if I buy worth of 400 AED they can deliver it the same day. However, upon paying at the cashier they told that appliances cannot be delivered as it is appliances and they never explained that. If I purchase it online they can deliver, this doesn’t make sense. Also, I asked if I could leave the items at the baggage counter but they refused too. The only answer you can get from they is “no”. The only helpful people were the porters, who were polite and did their best. But unfortunately, the poor service from the cashier and top management ruined the experience.

I was very disappointed today where i orddered something and i got something else in carrefour mall of the emirates.
Requesting a call from the team.

Thanks

I believe they have to do proper auditing of their call center representative and take action based on how they are handling the issues of customers- and one of the representative even told only Arabic and English no any other national in call center how this is possible in this diversified culture- Company should kick out those who don't have respect towards their customer and hire other nationalities who knows how to do their job and dedicated.

I ordered some electronics through a shipping agent. The product was okay, but communication with Carrefour team was very slow. Took 12 days just to confirm order.

Do not buy any electronic from carrefour return policy they won’t tells you but they would tells there is one year warranty if devices defected you can’t return it or refund till they verify to verify will take approximately 30 days it’s b***t I would suggest do not even enter to the Carrefoure

I am writing to express my appreciation for the outstanding service provided by one of your delivery team members, Ahmed, who delivers from Carrefour Manar Mall.

On Thursday, 26 June, for Order No: 784020008117588, I was not home at the time of delivery (around 2 PM). Ahmed, a young gentleman whom I believe is Egyptian, called to inform me that he was outside my apartment at Royal Breeze 4, Al Hamra Village. I had ordered some perishable items and requested that he leave them outside in a way that would prevent spoilage. Despite my usual preference to avoid plastic bags for environmental reasons, Ahmed went above and beyond by neatly packing everything in brown paper bags with great care and attention to detail. When I returned home, I was genuinely impressed by how thoughtfully and professionally he had handled the situation.

Today, he delivered another order (Order No: 784010008280744), and I had the chance to ask if he was the same person who had delivered my previous order. He confirmed it was him. I had forgotten his name, but I had already intended to send feedback last week to commend his professionalism, problem-solving skills, and courteous manner.

In a world where good service often goes unnoticed, I believe it’s important to recognize individuals like Ahmed who represent your brand with such excellence. His actions reflect a high standard of customer care and responsibility, and I sincerely hope this feedback is acknowledged and shared with him and his supervisors.

Please consider this a formal commendation for Ahmed. Employees like him are a true asset to Carrefour and deserve to be recognized.

To whom it might concern
I have received the worst customer service from a guy from Bangladesh his name ichouad at carrefour marina crown dubai, I live here 16 years and I'm a regular customer to carrefour, every single day I do my shopping at carrefour marina crown, unfortunately this guy always ignoring customers and never pay attention to people's needs, he either playing or laughing with the staffs, if you ask him for anything he pretend he never hear, hope you guys receive this message and make action
Thank you

I found Carrefour to be cheats... Simple and straightforward cheats greedy for money... I was at Carrefour on this Tuesday afternoon and paid for a fridge, washing machine and microwave on promise that it will be delivered on Thursday 5th June 2025, I made sure that the salesman understands that I need these items for Eid... And he assured me it will be delivered, all paid and came home, very next day I received an sms saying your items will be delivered on 9th Monday.. called a number of times to remind them of their promises but failed... Thank you Carrefour spoiling my Eid!! A person named sherin called to apologise but she sounded professionally lying... I wish there was an option to attach files sms/receipt as proofs

Good day, I have just visited Carrefour in the Mall of Emirates and wondering if it's normal for Carrefour cashiers rounding the sum of the receipts and not to give the small change in coins?

Im expecting for a deliver yesterday but untill now not yet delivered. I tried to call the customer service but they cant give me update.
Until when should i wait for my order. This will be the last time i will order online. Its really unacceptable.

It is unacceptable that Carrefour Deira City Centre’s online delivery service continues to send wrong items—despite repeated complaints to customer service. This is not a one-time mistake but a consistent failure in order accuracy and quality control.
Customers should not have to double-check and fight for correct deliveries every time they place an order. What’s more disappointing is the lack of improvement even after reporting these errors multiple times. This reflects serious operational flaws and disregard for customer experience.
I urge Carrefour’s management to take immediate action to fix these persistent delivery issues. Accuracy, accountability, and customer satisfaction must be a priority—before loyal customers take their business elsewhere.

I ordered cheese online from Carrefour in a package with a 10-month expiration date. But when we opened it, we saw that it was covered in mold. I contacted customer service, but they said that I had to report my problem within 24 hours because it is a product that quickly expires! But it has a 10-month expiration date! Why do I have to open it quickly??? It was not packaged by Carrefour! Disappointed!

**Review for Carrefour Market – Dubai Silicon Oasis (7 Towers Area)**

I’m very disappointed with my recent experience at this Carrefour Market. I bought chicken legs from the store, and after cooking them thoroughly, I noticed there was still blood inside and the texture and taste were very off — definitely not normal. It made me question the freshness and quality of the meat being sold.

Additionally, I’ve noticed that the prices at this branch are significantly higher compared to other supermarkets in the area. For what you’re paying, you would expect much better quality and service.

Unfortunately, this will be the last time I shop at this location. I hope Carrefour takes these issues seriously and improves the quality control of their products.
بصراحة كانت تجربة مخيبة للآمال. اشتريت أفخاذ دجاج من هذا الفرع، وبعد ما طيبتها كويس، لاحظت أن الدم مازال ظاهر داخل اللحم والطعم كان غريب جداً، كأنها مش طازجة أو فيها شي غلط. هذا خلاني أشك في جودة ونظافة المنتجات اللي يبيعوها.

كمان لاحظت إن الأسعار في هذا الفرع أغلى بكثير من باقي المحلات في نفس المنطقة، ومع هيك السعر العالي، المفروض يكون في جودة أفضل بكثير.
للأسف، هذه راح تكون آخر مرة أشتري منهم. أتمنى من كارفور يهتمون أكثر بمستوى الجودة والرقابة على المنتجات.

After placing an order at Carrefour, it was abruptly canceled without prior notice when it was about to be delivered. When I contacted customer support for clarification, the representative informed me that the company reserves the right to cancel orders at its discretion and that any refund would only be processed after 7-10 working days. This response was not only dismissive but also unacceptable, as it disregards customer convenience and trust.

Additionally, I find it concerning that the in-store staff directed me to place the order online, only for the transaction to be canceled without proper justification. This has left me hesitant to make future purchases—whether online or at your Deira City Center Carrefour location—due to the lack of reliability and poor service standards.

Carrefour Customer nightmare is a more appropriate name when you need to exchange items.

Carfour how to be SAB does not come to your shop from this problem, especially short the line of their parking in the international city and Jo Banda at your exit gate this man does not do the right thing Lady Tha in line he had a 3 month old son he also did not have to pass sab ki sab in line 35 minutes stop Hua Note good 28/5/2025