Carrefour UAE Reviews 

⭐ Very Disappointed with Carrefour Customer Service!

I bought a Beko dishwasher from Carrefour, and they delivered a damaged product. The delivery guy told me that if the item was damaged, I could call Carrefour customer service to replace it. He also showed me a blank column on his tablet and asked me to sign just to confirm I received the item, not that it was perfect.

After I called Carrefour customer service, they said I signed that the item was in perfect condition, so no replacement would be done. I explained what the delivery guy told me, but they refused to help.

I paid cash for this item, and now I’m stuck with a damaged dishwasher. This is very bad service from Carrefour. They should be more honest and take responsibility for damaged deliveries.

Carefour online shopping.
Many items don't have a detailed description, measurements, even brands names, no reviews, like Cooktop gas stoves for example..
An excuse is that it's from the 3rd party sellers, so even customer service representatives can't clarify any info and there's no any possibility to contact with a seller..

You buy nobody knows what and from where..
That looks very unprofessional and suspicious.

Most of the time we're totally satisfied with Carefour and food delivery service, friendly, responsible drivers but online shopping from the 3rd sellers really ruins the picture..

All detailed descriptions of any item, brand, dimensions, detailed photos, etc. should be mandatory for sellers and please add option of adding reviews of those products.

The delivery driver called me to confirm the location and mentioned that he was already going up to 1006. I told him that I would message the person at home to open the door and receive the order since I’m currently at work.

I placed the order earlier, and it arrived around 7:20 PM, which was good since it was delivered early. However, my companion informed me that the delivery boy was rude.

I just want to raise this concern and suggest that your drivers be properly trained to stay polite and respectful when delivering orders.

This is regarding my order no. 784030011338966.

I live in the UAE for the last 10 years and many things have changed in the past few years, especially the custom service. Today I discovered that in deodorant REXONA section there were many empty bottles. I went to the customer service and they blamed it on the factory. Didn’t really do much about it. And when we went to pay for the 4 deodorants we took, on the receipt we have noticed with my husband that we have paid for 7! So, the cashier told us to go to the customer service, where we received the cash back. So, to the residents of the UAE, watch out when you buy things. Check if the container is full, or emptied and check your receipt as well. It only takes few moments. Today it might be 35 AED, what if you pay like that each time you shop and dint check in the year perspective?

Horrible customer service! if you’re ordering online, better order from noon or elsewhere just spare yourself the nightmare of having to deal with carrefour customer service incase something goes wrong with your order cause most of the time, SOMETHING WILL GO WRONG.

I raised a complaint about a wrong invoice in one of carefour stores that is not my regular visited branch as it is far. Conplaint was placed on both watsapp and over the phone. Its been a month with no answer. I followed up and the agent answers: you want a fast response go to the branch! I have no other way to show how bad customer service is! No solution was provided. I gues i can consider myself robbed.

I often go to Carrefour for groceries and everyday items. The store has a big selection and good product quality. Sometimes it gets very crowded, especially in the evenings, and that makes the checkout take much longer than expected. I try to visit early in the day to avoid that. Prices aren’t the lowest, but the convenience and variety make it worth it. For basic shopping, it’s a solid option overall.

Order online. Terrible celection of vegetables. I wish I can add photos.

Great prices, decent ambiance. My favourite hypermarket in Dubai!

Carrefour used to be THE most international supermarket/hypermarket in Dubai, where you could find everything.
But every year the international range gets smaller and smaller……..which is a shame as the majority of the population is expat.

Today I had an experience. I visited your outlet in Madina Mall, Qusais, with my family to purchase a newborn baby’s dress. When we went to the dress section, there was no staff available. We waited for 20 minutes for someone to come. After that, I went to the customer service counter and requested them to send a staff member to the baby dress section. They sent someone who had no knowledge at all about that section.

I then asked to speak with the duty manager, and they told me the duty manager would come shortly. But no one came. When I asked for the duty manager’s contact number at the customer service counter, they said they could not provide it. Later, a Malayali staff member passed by and asked me what the issue was. When I explained, he told me that there were no newborn baby dresses there and suggested I go to another shop.

I told him this was not our first time shopping at Carrefour — we had purchased newborn baby dresses from there before. On hearing this, he challenged me to show him the newborn baby dresses from that section. I took some time, but I managed to show him exactly where the newborn baby dresses were located. After seeing this, he muttered something under his breath and went back into your store.

My question is: Why does such a large Carrefour outlet in Madina Mall operate without having enough staff? The staff there do not have any product knowledge, and they are diverting customers to other shops. Please, do not waste customers’ time. Assign enough staff to the sections, and it would be better if those staff members have proper product knowledge.

I FEEL FOOLED:
Hi,
I placed an order for Nutella 825grm and Extra Large Eggs .. instead of Nutella received another Brand 2 bottles of 400grm and instead of Extra Large Eggs I received normal Eggs where 6 pcs were Brocken !

When I called to costumer care they told me to bring it back to any hypermarket which I refused, then they promised that they will collect it by currer and refund the money which NEVERE HAPPENED since 3 weeks.

Now they are telling that my complaint was late (after 8 days) considering that the assured me tow weeks back that they will resolve this issue!

I have been unable to return mouldy yoghurts with an expiry date that is a month in the future, as I purchased them over a week ago. How am I supposed to know the yoghurts were mouldy inside until I open them?

I had an awful customer service experience and Carrefour has a return policy that makes no sense

I went to purchase a laptop in Mall of the Emirates on September 9, 2025, fresh, new and sealed. When I opened it at home there's a small particle inside the screen so what I did is I went to Sharjah City Center to inquire what to do with the item, because Sharjah City Center is only in front of my building, near and convenient. So I went there and talked to the costumer service lady, she called the manager Mr. Suraj and they both showing me an unwelcome presence, not helpful solution and asked and lecturing me what to do in my next purchase (using a bad tone). They let me put the item inside the box and left without a farewell, they left me very fast and for me it's insulting. So i went to the Mal of the Emirates again to consult the item, it only take a 30 mins to replace the item, very welcoming unlike in the Sharjah City Center Carrefour.

INVOICE NO : 6001523400072509062015.
I have booked a LG 65 inch Television on 6th sept.I was told that it will be delivered on 8th sept.

but till now no msg no communication for the delivery of the product. Everytime I called the customer care got same reply "we will update you".
No email id provided where customer can send a email. Chat option is horrible.
This is my last product from carrefour. In future I will never ever buy any product from carrefour

i recently ordered a router from your platform, but upon receiving it, I found that the item delivered was completely different from what I ordered, and of a much cheaper category than the one I paid for.
Therefore, I kindly request to return the item and receive a refund or replacement with the correct product that I ordered.

Poor Poor poorest i ever see from any organisation extremely disappointed you provider
You vision is to provide customers with quality products and services
Part of vision is to become global leaders and provide support to clients
You purpose to provide costumers with quality all quality if I see complain of people where is the quality care where is global providers who put quality and clients first
My name is winnie Jansen I bought on the 31 may 2025 i bought a phone 4 months back l paid 434 15aed after 5 days I want to buy a cover and screen protector the phone could not switch on I went to buy charger same phne is totally off at the shop they ask me to return the phne which I did I never use the phne I purchased fir my daughter on that day j was supposed to send the phone with my friend to south africa in n carfour in deira the sales manyold me it just need charge he charge for 20 min phone did mot switch on he told me there something wrong with the phone it's OK can happen a new phone not second hand new I purchased i paid in full last month my tubby account
The sales man ask for the slip which i hand over he ask me to take the phone to their repair shop in alfahidi which i refused a new phone I need to fix is that quality is this global leaders did i do anything wrong is it my fault that the phone do not switch on when you enter carfour 5 to 6 sales man surrounded you you can't even breathe properly for a sale they want from you when you return it's my work to take it back I left the phne and receipts with them there was a very kind local Arab who told them to give me a knew phne according to them they can't because I dont have the box why do I need to keep the box did I know it's a second hand phone I purchased which will give me problems x17 years I purchased at carfour i never experience such poor service I left the phne and walk out 4 month back no call no phne I lost 434. 15aed who is responsible to give my money back where can I kay a futher complain uf any one can advise me please 🙏

I got very bad service from carrefour very bad i did order 1 phone in 23/08/2025 and they give delivery date is 26/08/2025 but today 01/09/2025 stil i didn’t received my phone every time i call in customers service they told me i I'll received my phone in 24 hours but now its 6 day's still i don’t received my phone and very bad customers service i am very scar now beceuse very son i am going to take a flight i told them to cancelled my order now thay are saying it I'll be take 24 hours now i am fell i am jast a stupid beceuse i trast them so many time carrefour customers service is jast a Funny place nothing else i I'll never ever go to bay anything from carrefour

I placed an order online this morning, and the payment went through successfully. The delivery was scheduled for 4–6 PM, but after 6 PM I called to follow up, only to be told that my order would not be delivered because my area was supposedly 'out of the way.' This is the first time I’ve ever heard such a reason! I even paid a delivery fee, yet the order is being refused due to location. Extremely disappointing experience—this will definitely be my last order from you.

Online carrefour shopping
I ordered from carrefour this morning, apart from all of the items i got, i also ordered two 200g almaraei cheeses and the website reduced the price of the items but its not given to me