Carrefour UAE Reviews 

I purchased a Samsung washing machine from Carrefour Online on December 11, trusting Carrefour based on my previous experience. However, upon first use, the machine produced an unusual noise. I immediately contacted customer service and was advised to provide a video as proof, which I sent via email as requested.

When I later checked my account, the status showed “Returns”, but despite multiple follow-up calls and emails, I have received no response. My ticket number is 10004361. The return date also shows December 11, yet to date I have not received any call, update, or resolution from Carrefour.

This experience has been extremely disappointing due to the lack of communication and support. I did not expect this level of service from a brand I trusted, and unfortunately, this has affected my confidence in purchasing from Carrefour again.

The worst delivery services ever. We had placed an order a day before with a special request for delivery at 12 pm the next day but they couldn't deliver even until 2 pm. Embarrassment in front of guests. Going to delete their app and will never order from them again.

Imagine ordering and along waiting only to receive a call that they will not manage to deliver my items, I tried to ask why the rider said only refund. Why they kept me waiting

I went to Deira city city branch and the customer care gentleman counter no 2 at 6:26pm am writing this because he has no name, he said I they can't help me on this issue.

My question is, why do you accept order if you're not ready to deliver and help😡😡😡😡😡😡😡😡😡😡. Upto now not yet got my items. Such a poor service.

The overall customer service quality has been very disappointing and does not meet the standards Barbour represents. Communication is poor, responses are slow, and issues are not handled properly.

The only positive experience was with one individual who genuinely tried to help and made an effort to resolve the situation. Unfortunately, this was the exception rather than the norm.

Overall, the service experience was very poor and needs serious improvement.

Bought a Fridge Freezer - measure the void and yes would fit. Delivered and unwrapped - but when you open the door, it hits the wall and can not open doors. Had to take pictures and video - provided all the details - then was told that as did not keep the box and wrapping would not take back. The measurements I took are all correct - what was advertised as sizes by the retailer was not correct, as no tolerance for the doors opening 25-30mm greater. So can not house the FF in its void and having to relocate to one side of the kitchen. So disappointing - patronizing email sent by retailer "sorry and thank you for your understanding" ......

Dear Team,

I am extremely disappointed with the handling of an issue I experienced with a self-service machine at Carrefour, Mall of the Emirates.

On 30/10/2025, I was purchasing one travel bag. After scanning the item, the system correctly displayed the price for one bag. However, when I tapped my debit card for payment, I was incorrectly charged for three (3) pieces instead of one. The total amount charged was AED 1,017, whereas I should have been refunded AED 678 for the extra two items.

I immediately reported this issue to Customer Service. I was informed that the refund had been processed, and I was later given a reference number confirming that the amount was supposedly refunded. Unfortunately, to date, I have not received any refund.

I have followed up several times with Carrefour and also checked with my bank, which has confirmed that no refund has been received or processed. Despite

these efforts, no one seems to be taking real ownership of this issue. The only response I continue to receive is to “wait” or to “check with the bank,” which has already been done multiple times.

I even suggested an alternative solution, such as issuing a voucher for the refund amount, since the cash refund has clearly not been processed correctly. This suggestion was also declined, and I was again told to wait.

I am raising this concern not only for myself but also to alert other customers who may face similar issues. I strongly advise that customers do not accept delayed refund methods and instead request an immediate alternative solution, such as a same-day voucher or replacement.

I also urge Carrefour Management to look into this matter seriously, as I am certain I am not the only customer who may have experienced this issue. A repeated copy-paste response asking customers to check with their bank is neither helpful nor acceptable.

I kindly request your urgent intervention to resolve this matter and provide a clear timeline or an immediate alternative solution.

Thank you for your attention.

I purchased my laptop from Carrefour knowing they are very reputable and professional company. I requested return for my product two weeks ago but still not has been collected even after repeatedly calling them about my return status. I am very disappointed and will never buy from them anymore. Noon and amazon are best and they need to learn from them how to treat their customer and solve their issue.

I ordered 4 fridge for our newly opened apartments for Holiday Homes. I trusted Carrefour to order the stuff in the units but got not other than stress and hassle. The orders supposed to arrived 12-15th of December but got no reply. I called on the 16th and they said that the orders are being prepared by the company. Then until the 19th i didn't get any update. I called again and they said that the order is cancelled since items are out of stock. Without any idea, my orders are being cancelled and waiting for nothing. Very bad customer service. Just cancelling orders without informing the customers.

In online orders gives the worse spoiled products!

The world's worthless and idle people place Carrefour online order.
Carrefour online purchasing during the summer holidays might seem better, you'll have to call customer care every day and remind them to solve your problem—just like a beggar or a helpless person pleading for help from someone.
I purchased a phone online, and the phone came out damaged. After that, my 'court and litigation' rounds started, and I had to wait many days for the judgement day."

اشتريت غسالة سامسونغ
WW11BB944DGB/GU
بالعنوان مكتوب تفتح الباب تلقائي بصراحة عجبني الفكرة واللي باعني صار يقول عنها اشعار بس كلو طلع اوهام ونقاط شير ما حطلي ياها لما راجعتن علا اساس رح يرجعوهم بس ما حدا رد لا تنشغو بالغسالة ولا باي بياع بيوصفها
Does not have Auto open door feature as advertised Reviewed in the United Arab Emirates on
Its a good washing machine but does not have the Auto Open door function as advertised. Should ve compensated for this misleading information as one of the reason I bought it was that feature and I usually wash my clothes and leaves the house. So now I can cause I have to open the door for the clothes not to get musty.

Hey, just wanted to follow up on my experience at Alshindagha brunch today. Daphine Ugandan cashier, seemed a bit short with me 😬. When I asked about scanning my Shear App, she said she wasn't there to remind me all the time. Then, when I asked for a bag, she told me to get one from another counter rudely 😐. Just feels like customer service could be better, especially when we're all having a tough day 🤷‍♂️. Hope you can look into it and reply back

Their delivery times are not on time. They have very inaccurate delivery times. The timing is already off. They haven't delivered my order yet.I'm very upset. I've complained several times, but there's been no response.

I am very disappointed with the behavior of the Carrefour delivery guy - Ali today. I have been a regular customer for a long time, and this is the first time I experienced something like this.
He arrived at my building and called me in a rude manner, telling me to come down and collect my groceries because he didn’t want to come up. When my fiancé told him to cancel the order if he refused to deliver properly, he came up but started banging on our apartment door aggressively. He acted unprofessional, had no manners, and even tried to pick a fight with my fiancé.
This kind of behavior completely ruins the reputation of the company. Delivery staff should show professionalism, kindness, and respect — not hostility.
Very disappointed with this experience.

Although the service is fast in delivery, the items chosen by the Carrefour staff are often those that are either close to expiration or over-ripe. On several occasions I have had to through away items. The complaint procedure is so onerous that it is not worth the hassle - which is what Carrefour want I guess.

I purchased a charger with a 4-in-1 cable for fast charging. The product arrived within 3 business days and the product is of good quality.

Do not buy any electronic since i experienced with Acer laptop that i bought for my son, manufactuer defect and they gave me boucher to rebuy same brand and model from same outlet carrefour but in increase of 300 aed more price.
I asked to replace the same brand and model but only boucher issued.
Very bad

I recently had a very disappointing experience with Carrefour’s online team. I purchased a TCL television from their website, sold directly by Carrefour, and the product was comes with a wall bracket.
In most reputable hypermarkets, customers receive proper service, especially for items like televisions that require careful handling and installation guidance. Unfortunately, this was not the case with Carrefour. The delivery person was not only unhelpful but also behaved rudely toward my wife, which is completely unacceptable and unprofessional.
This experience has left us extremely dissatisfied. I do not recommend Carrefour’s online service based on what we encountered. I strongly urge Carrefour Hypermarket management to take immediate action regarding their delivery team and to ensure that customers receive the level of service promised. If this issue is not addressed properly, I will have no choice but to escalate the matter through a formal complaint.

Never had such weird constant experiences with customer service before. I believe Carrefour here is franchised cause in international such things don’t happen. They are extremely slow, rude, sarcastic and inefficient. And this is a review I leave towards a total experience of 6 months, not on one issue.

So bad application I will not give you advice to purchase from here. They cannot solve the issue and they’re receiving the damage and it’s not same size. Better to choose other application like Amazon. Noon