Car Giant - London's largest used car dealership  Reviews 

16,665
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 946 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and patient, making the car-buying process pleasant and stress-free. Many people highlight the excellent customer service, appreciating the non-pressured approach and thorough explanations provided by the team. The overall service and user experience are frequently described as smooth, efficient, and straightforward, with many reviewers returning for future purchases. However, some customers also noted significant issues with the product itself, reporting that cars developed major faults or broke down shortly after purchase. These reviewers expressed dissatisfaction with the after-sales support, stating that problems were not resolved or the company refused to help with the faulty vehicles.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their friendliness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the quick,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and responsive... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with their... See more

User experience

People report positive experiences with user experience, finding the buying process straightforward, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looked after very well by Stephen Boulter Went to another car place prior and walked out I would give more than five stars Unlike other very approachable and would defiantly recommend cargi... See more

Company replied

Rated 5 out of 5 stars

As soon as we arrived we were welcomed by helpful staff who directed us to the type of car we were looking for. We were served by Stephen who went through all the details of the car we decided upon an... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with CarGiant. The website was easy to use, with a wide selection of vehicles and clear, detailed listings. The buying process was straightforward, and the staff were friendly... See more

Rated 5 out of 5 stars

Dear Nahome Huge thanks for helping us to buy our car. You were patient, honest, and made the whole process easy. We really appreciate the time and effort you put in We couldn’t have done it with... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

With hundreds of cars in stock comprising 36 makes and 280 models, Cargiant offers a huge variety of vehicles. We’re proud to say that since 1977 we’ve sold over 650,000 to customers all over the UK. Daily comparisons of our prices against the UK used car market ensure that you’ll benefit from the lowest possible prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(16,665)

912 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had an excellent experience with sabin

We had an excellent experience working with Sabin. He was knowledgeable, patient, and genuinely helpful throughout the entire car-buying process. Sabin took the time to answer all our questions, explain the options clearly, and made sure I felt confident in our decision. His professionalism and friendly approach made the experience smooth and stress-free. We highly recommend Sabin to anyone looking to buy a car.

28 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review

Rated 5 out of 5 stars

Excellent service

Sabin was excellent with helping me.

26 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review

Rated 5 out of 5 stars

Friendly approach to customers and…

Friendly approach to customers and willing to help answer any questions. Very informative on all tipes of cars.

24 March 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review

Rated 5 out of 5 stars

I am extremely satisfied with my…

I am extremely satisfied with my experience at Car Giant, specifically thanks to Muhammed’s detailed and professional assistance. This was the best car deal I have ever completed. The process was so efficient that I was able to make a decision and drive away within two hours

17 March 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent 5 star review!

Rated 1 out of 5 stars

I bought a car a few years ago and it…

I bought a car a few years ago and it turned out that it was involved in an accident. CarGiant denied hiding this fact and refused any kind of refund or compensation. They simply stitched me up and even the ombudsman refused to help. Won’t touch their cars with a barge pole ever again

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience buying my BMW

I had a great experience buying my car.The service was excellent from start to finish. SEBIN helped me with whole process very smooth and stress-free, Very friendly, Professional. I appreciate his support. Thank
You again!

21 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent 5 star review!

Rated 5 out of 5 stars

Thank you Car Giant

Thank you Car Giant, we arrived at opening time and drove away with our new car good later. Stress free, easy and very helpful and friendly team.
Also shout out to Stephen Boulter for his
Patience

20 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent 5 star review!

Rated 5 out of 5 stars

Recently went to view a car

Recently went to view a car, their cars are of good quality and their history and mileage is good, we didn’t end up buying this time but they was never pushy, and really polite about us not wanting the car, I like car giant, have bought from here before, good dealership

18 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent 5 star review!

Rated 5 out of 5 stars

Very helpful and good customer service…

Very helpful and good customer service from Mohammed. He walked us through all the steps and answers all our questions with ease. Made my experience of buying my first car less scary.

15 March 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Very Satisfying

Very Satisfying

15 March 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

I recently bought my first car

I recently bought my first car, and the sale experience was very good. Sabin has helped me and answered to all the questions I had, he was truly amazing.

14 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience. Our advisor was Stephen and he helped us a lot throughout the process. He cleared all our queries. And he was an amazing gentle man.

13 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

It was very nice experience at car…

It was very nice experience at car Gaint, especially Sabin was really great. Would recommend this person to everyone. Very nice experience overall.

12 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

the customer service team was very…

the customer service team was very helpful plus the collection of cars exhibited are of high quality and diverse

8 November 2025
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

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