Jason did a great job of tracking the shipment, kept me informed and masde sure I was happy withe delievery. The delivery people arrived on time unpaked the Dryer and set it inplace, removed thev old... See more
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Unfortunately you guys selling appliances which you don’t have on stock Doing that causing confusion for many of who us who are not buying appliances every month or every day. By selling us appliances... See more
They are very accessible I looked on their site on the Wednesday picked my dryer and it was in my basement on the Friday. When ordering the dryer online I missed putting my number of my ho... See more
Company replied
Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer. Service was great, patience by staff was commendable and delivery guy... See more
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Company details
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3K reviews
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Reply from Canadian Appliance Source - Barrie
Hi Eric,
Thank you for your kind review! We're glad to hear you had a great experience and that Rico provided excellent customer service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
From the time I walked in to the time…
From the time I walked in to the time that they delivered my freezer, they were incredibly easy to deal with. Extremely helpful and even the delivery guys were so friendly and helped me set up the freezer where I needed it to go.
29 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Tara,
Thank you for choosing CAS and for sharing your experience! We're so glad to hear everything went smoothly from store to delivery, and that our team was helpful and friendly throughout the process. We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Excellent sales person Rico and great…
Excellent sales person Rico and great delivery. Haven’t installed yet so can’t comment on appliance s
30 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Pat,
Thank you for choosing CAS and for your kind feedback! We're glad to hear Rico and our delivery team provided you with a great experience. We truly appreciate your business and look forward to supporting you once your appliance is installed and beyond. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Lynn,
We're so glad to hear about your quick and easy experience. Thank you for your positive feedback!
CAS
Sales man Jason went above and beyond…
Sales man Jason went above and beyond to help me with everything as I'm not good with online ordering.
He will definitely get my business again highly recommend him to anyone looking for Appliances.
Thank you for making it a pleasant experience.
21 May 2026
Reply from Canadian Appliance Source - Barrie
Hi John,
Thank you for choosing CAS! We're happy to hear Jason went above and beyond to make your experience easy and pleasant. We truly appreciate your recommendation and your business. We look forward to serving you again in the future—please keep CAS in mind for your appliance needs and feel free to recommend us to your family and friends!
CAS
Tavish rocks
Tavish rocks! He keeps things simple and that puts me at ease. My mother-in-law and my daughter did the research and when I came in he set it all up in no time!
25 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Heather,
Thank you for choosing CAS! We're glad to hear Tavish made the process simple and stress-free and helped get everything set up quickly for you. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Alex,
Thank you for choosing CAS again! We're glad to hear everything went perfectly with your purchase. We truly appreciate your continued business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to your family and friends!
CAS
Fast efficient friendly and was…
Fast efficient friendly and was empathetic to my situation. As always they are able to meet my desperate needs. Keep up the great work.
28 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Susan,
We're so glad we could meet your needs with fast, friendly service and empathy. Thank you for your kind words!
CAS
Our experience from order to delivery…
Our experience from order to delivery was excellent. Jason Boyer has helped us to purchase all of our appliances as needed for the last 5 years. He is great and very knowledgeable about all products. Would recommend him over and over again!
21 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Rhonda,
Thank you for choosing CAS! We’re delighted to hear your experience from order to delivery was excellent and that Jason Boyer has continued to provide knowledgeable support over the years. We truly appreciate your loyalty and recommendation, and we look forward to serving you again. Please feel free to share CAS with your family and friends!
CAS
Smooth transaction
The purchasing experience was excellent. The sales person was knowledgeable about the appliance and easily coordinated all of the details for payment and delivery.
The delivery team was patient, careful, and got the job done.
Overall a very smooth transaction.
20 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Tammy-leigh,
Thank you for your kind feedback and for choosing CAS. We’re pleased to hear you had an excellent and smooth experience, from knowledgeable sales support through to careful and patient delivery. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends—we’d be happy to help them as well!
CAS
Brandon always takes care of us very…
Brandon always takes care of us very professional sales person. We always call him when we need something
27 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Michael,
Thank you for your kind words and continued trust in CAS! We're glad to hear Brandon consistently provides professional service and takes great care of your needs. We truly appreciate your ongoing business and loyalty, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Will only go to CAS for the excellent service and prices.
I had done my research and knew what I wanted, everything was seamless thereafter from the sale to the awesome delivery guys!
25 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Joanne,
Thank you for your great review and for choosing CAS! We're happy to hear that once you found the appliance you wanted, everything from the purchase process to delivery went seamlessly. We'll be sure to share your kind words with our delivery team as well. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Frank/Ce' Andra,
Thank you for your continued support and for the wonderful feedback! We’re thrilled to hear our team always goes the extra mile for you. CAS truly appreciates your business and looks forward to helping you again in the future. Please keep us in mind for future needs and share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Nancy,
Thank you for your feedback and for choosing CAS! We’re so glad to hear Jason Boyer provided terrific service. We truly appreciate your business and look forward to helping you again in the future — and please keep CAS in mind for your family and friends!
CAS
Everything happened as promised.
Everything happened as promised.
Washing machine in good working order
Thank you
22 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Noella,
Thank you for choosing CAS! We’re happy to hear everything went as promised and that your washing machine is working well. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Debbie,
We're so glad you had a positive experience with us from beginning to end.
CAS
Trouble free purchase and quick delivery
Professional sales staff who completed the sale and paper work quickly and completely. Very fast delivery, 3 days after purchase. Excellent delivery and hook-up.
20 May 2026
Reply from Canadian Appliance Source - Barrie
Hi George,
Thank you for your kind review! We’re pleased to hear everything was handled quickly and professionally, from the sale and paperwork through to delivery and installation. We truly appreciate your business with CAS and look forward to serving you again. Please don’t hesitate to recommend us to your family and friends!
CAS
Great experience with CAS once again
Great experience with CAS once again. This is our 3rd or 4th purchase from them, and everything has been great each time…from ordering to communication prior to delivery to the delivery itself. I will definitely use CAS again for our appliance needs.
13 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Dr. Christopher,
Thank you for your continued trust and repeat business! We’re so pleased to hear each experience with CAS has been smooth from ordering through to delivery. We truly appreciate your loyalty and look forward to serving you again for your future appliance needs. Please feel free to recommend us to your family and friends!
CAS
Great customer service!
Great help from Rob Adams with ordering and tracking. Excellent delivery and setup experience.
9 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Karen,
Thank you for your kind review! We’re glad to hear Rob Adams was helpful with your order and tracking, and that your delivery and setup went smoothly. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
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