Jason did a great job of tracking the shipment, kept me informed and masde sure I was happy withe delievery. The delivery people arrived on time unpaked the Dryer and set it inplace, removed thev old... See more
Company replied
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Unfortunately you guys selling appliances which you don’t have on stock Doing that causing confusion for many of who us who are not buying appliances every month or every day. By selling us appliances... See more
They are very accessible I looked on their site on the Wednesday picked my dryer and it was in my basement on the Friday. When ordering the dryer online I missed putting my number of my ho... See more
Company replied
Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer. Service was great, patience by staff was commendable and delivery guy... See more
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Company details
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3K reviews
Asks customers to review
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The only reason for a four star rating…
The only reason for a four star rating was due to unforeseen circumstances the install did not happen when requested. It happened later in the day. I had to cancel a dental appt and reschedule. The only other thing is dishwasher has scratches on both sides of the door. I am assuming the way it was secured and the movement scratched it. Is there a product to use to get scratches out? We purchased in preparation to sell our home… just let me know if there is something that can be done.
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent delivery service
Excellent delivery service, excellent customer service except for tape across the freezer when pulled off left paste/adhesive on it. Having trouble getting it off without scratching the stainless steel
17 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Sherrie,
Thank you for choosing CAS and for your feedback! We're glad to hear you were pleased with our delivery and customer service. We’re sorry about the adhesive left on your freezer and the inconvenience it’s caused—our team will take this feedback to improve our process. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Great service
Great service in the store by Jason. Delivery arrived on time the next day. Delivery men were excellent.
14 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Barb,
Thank you for your kind feedback! We're glad to hear Jason provided great in-store service and that your delivery arrived on time with excellent service from the delivery team. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
CAS - Jason Boyer
If you’re looking for a reliable, knowledgeable salesperson who prioritizes your needs, Jason Boyer and Canadian Appliance are an excellent choice.
As a customer, I’ve interacted with Jason twice, and both experiences stood out for their professionalism and clarity. His product knowledge is sharp, but what truly impresses is how he listens and adapts to your preferences.
Jason’s approachability makes interactions stress-free.
What sets him apart? Consistency. From initial consultation to follow-up, Jason delivers on his promises. His friendly demeanor and focus on your satisfaction make every conversation feel genuine.
In short, Canadian Appliance and Jason Boyer deliver value through expertise, transparency, and a customer-first mindset. Highly recommended for anyone seeking dependable service and smart recommendations.
9 June 2026
Reply from Canadian Appliance Source - Barrie
Hi,
Thank you for your kind words and for choosing CAS on multiple occasions. We're thrilled to hear that Jason provided the knowledgeable, transparent service we strive for. We truly appreciate your business, look forward to helping you again in the future, and would be grateful if you recommended CAS to your family and friends. Enjoy your appliances!
CAS
It is the second time that we have…
It is the second time that we have dealt with Nathan Valiant who is always very personable and knowledgeable. We were in and out of the store within 20 mins. Communication was excellent between CAS and ourselves in between purchase and delivery day. Delivery went smoothly and delivery personnel were professional and courteous. Again, an excellent experience.
5 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Catherine,
Thank you for your continued trust in CAS! We're delighted to hear that Nathan once again provided knowledgeable and personable service, and that your experience from purchase to delivery was seamless. We truly appreciate your repeat business and look forward to serving you again in the future. Thank you for choosing CAS, and please don't hesitate to recommend us to your family and friends!
CAS
Always a great experience
Found exactly what we were looking for and at a great price. The washer was in stock and delivered the next day exactly when promised. The live tracking makes it super easy to know when in your delivery window to expect them.
12 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Frank,
Thank you for your wonderful review! We're glad you found exactly what you were looking for at a great price and that your washer was delivered promptly as promised. It's great to hear that the live tracking feature made the delivery process even more convenient. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
From a well informed sales agent to a…
From a well informed sales agent to a helpful and friendly delivery crew, everything is as good performing as the new fridge! Well done!!
10 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Hugh,
Thank you for your wonderful review! We're thrilled to hear that both our sales team and delivery crew provided such a positive experience, and that you're enjoying your new fridge. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
The sale representative was helpful and…
The sale representative was helpful and knowledgeable, the prices were competitive and your delivery people were very friendly, completed their work on time and left no debris.
10 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Alex,
Thank you for your kind feedback! We're pleased to hear that our sales team was knowledgeable and helpful, and that our delivery team provided friendly and efficient service. We appreciate your business and look forward to helping you again with your future appliance needs. Please keep CAS in mind and share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Lea,
Thank you for your feedback! We're glad to hear you found our service informative, efficient, and fast, and that the delivery went smoothly. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Very professional from all aspects of…
Very professional from all aspects of purchase and delivery
10 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Brad,
Thank you for your kind feedback! We're glad to hear you experienced professionalism throughout your purchase and delivery. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Great service great delivery
Great service great delivery
Knowledgeable sales person Jason
Thx
10 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Michael,
Thank you for your kind feedback! We're glad to hear you received great service and delivery, and that Jason was knowledgeable and helpful throughout your purchase. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Lois,
Thank you for your kind feedback! We're glad to hear our salesperson was friendly and professional, and that your delivery was quick and smooth. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Great customer service..listened and…
Great customer service..listened and showed us exactly what we wanted. The delivery went smoothly and right in the time frame given to us. Very polite and set up the appliance, and took all packaging material when they left. Have already recommended this store to other people!
3 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Joe,
Thank you for your wonderful review and for recommending CAS to others! We're delighted to hear that our team helped you find exactly what you wanted and that your delivery experience went smoothly. We truly appreciate your business and look forward to serving you again in the future. Please continue to keep CAS in mind for your appliance needs and share your experience with family and friends!
CAS
RAJAYSUR YUDISH helped me set up the…
RAJAYSUR YUDISH helped me set up the delivery schedule. He was very pleasant to talk to and provided me the steps going forward on what needs to be prepared prior and during delivery. Looking forward to seeing how the unit gets installed.
8 June 2026
Unprompted review
Reply from Canadian Appliance Source - Barrie
Hi Emily,
Thank you for choosing CAS and for sharing your experience! We're glad Rajaysur was able to assist with your delivery scheduling and provide clear guidance for the installation process. We appreciate your business and look forward to serving you again. If family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them.
CAS
Reply from Canadian Appliance Source - Barrie
Hi Barry.
We appreciate your positive feedback!
CAS
Great experience
There are a lot of appliance choices, helpful staff, competitive pricing and a great delivery experience. They delivered on time, connected my new washing machine, removed the old one and followed up to ensure I was satisfied.
3 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Butler,
Thank you for your wonderful review! We're glad you found our selection, pricing, and staff helpful, and that your delivery and installation experience went smoothly from start to finish. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Greeted upon entering the store
Greeted upon entering the store, very kind and knowledgeable staff, perfect delivery by 2 very kind men.
2 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Denise,
Thank you for your kind review! We're glad you were greeted warmly and that our team was helpful and knowledgeable throughout your visit, with a smooth delivery experience as well. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
We walked in,and we're greeted by Rob…
We walked in,and we're greeted by Rob Adams,a very nice,professional salesperson. He asked what we needed,and quickly got us our washer and dryer in two days.We are very happy with our purchase,and will shop there again. Carm
2 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Carm,
Thank you for your kind review, Carm! We're glad Rob Adams provided you with professional and efficient service and that your washer and dryer were delivered so quickly. We truly appreciate your business with CAS and are happy to hear you're satisfied with your purchase. We look forward to serving you again—please feel free to recommend us to your family and friends!
CAS
Rico was great to deal with and…
Rico was great to deal with and delivery was prompt and professional.
26 May 2026
Reply from Canadian Appliance Source - Barrie
Hi Jeff,
Thank you for your kind review! We're glad to hear Rico provided you with great service and that your delivery was prompt and professional. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
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