Sam Cichelly was one of the reasons we ended up buying here. He was thoroughly knowledgeable with products, answered all of our questions and concerns, and most of all not pushy or overbearing, which... See more
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The only reason for a four star rating was due to unforeseen circumstances the install did not happen when requested. It happened later in the day. I had to cancel a dental appt and reschedule. The o... See more
We purchased 2 appliances that were delivered to our remote cottage. The delivery went very smoothly. We had clear directions about how to have our end prepped for delivery and removal. They were poli... See more
Company replied
The instore service was excellent and the delivery went very smoothly. The only issue was with the applince itself; it displayed a fault code as soon as it was hooked up. It then took Bosch five days... See more
Company details
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3K reviews
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Delivery was early and I didn’t have to…
Delivery was early and I didn’t have to wait around for anyone. Installed quickly and properly very polite workers.
18 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Jennifer,
Thank you for your wonderful review and for choosing CAS! We're so glad your delivery arrived early and that our team provided a quick, professional installation. We truly appreciate your business, look forward to serving you again, and hope you'll share your experience with your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Shane,
We're so pleased to hear that you found our pricing good, your transaction easy, and that your delivery was on time and without issue. Thank you for your wonderful feedback!
CAS
Easy to order did online this time
Easy to order did online this time, delivery great, as to quality of appliances time will tell.
18 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Diane,
We are glad to hear that your ordering process was easy and that delivery was great. We hope you enjoy your new appliances!
CAS
Smooth delivery experience
We purchased 2 appliances that were delivered to our remote cottage. The delivery went very smoothly. We had clear directions about how to have our end prepped for delivery and removal. They were polite and efficient.
18 July 2026
Reply from Canadian Appliance Source - Barrie
Hi,
Thank you for your kind review! We're so pleased to hear your cottage delivery went smoothly and that our team provided clear communication along with polite and efficient service. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are shopping for appliances, we'd be grateful if you recommended us to them!
CAS
I was very pleased with my experience
I was very pleased with my experience. I purchased on line and it was easy peasy. The delivery service was excellent and I would highly recommend Canadian Appliance ,
17 July 2026
Reply from Canadian Appliance Source - Barrie
Hi LK,
Thank you for your wonderful review! We're so pleased to hear that your online purchasing experience was easy and that our delivery service was excellent. We truly appreciate your high recommendation and look forward to serving you again.
CAS
Reply from Canadian Appliance Source - Barrie
Hello Kempenfelt
We are so glad that our team provided top-tier support and assistance for your needs!
We look forward to working with you again soon.
All the best,
CAS
Sam's the man
Sam Cichelly was one of the reasons we ended up buying here. He was thoroughly knowledgeable with products, answered all of our questions and concerns, and most of all not pushy or overbearing, which I cannot stand and have left stores because of it in the past.
23 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Dean,
Thank you for your kind words! We're thrilled to hear Sam provided such a knowledgeable, pressure-free experience and helped you find the right fit. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are shopping for appliances, we'd be grateful if you kept us in mind and recommended us to them!
CAS
They were unable to put on the stands…
They were unable to put on the stands we had and did not hook up.
22 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Chris,
We are so glad to hear that you had such a positive experience with both our staff and delivery teams. We truly appreciate your business and look forward to serving you again.
CAS
Great Customer Service Agent Jason Boyer
Easy effortless experience for us , love my new appliance
22 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Annie,
We're so happy to hear that your experience was easy and effortless, and that you love your new appliance! We truly appreciate your positive feedback.
CAS
Good knowledgeable salesmanship
Good knowledgeable salesmanship, competitive pricing, good selection of products, good lead time and delivery.
Previous experience was the same!
Randy (Wasaga Beach)
22 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Randy,
Thank you for your great review and continued trust in CAS! We're pleased to hear you’ve consistently received knowledgeable service, competitive pricing, great selection, and a smooth delivery experience. We truly appreciate your business and look forward to helping you with your future appliance needs. We’d be grateful if you continued recommending CAS to your family and friends!
CAS
Rob Adam’s was professional and…
Rob Adam’s was professional and knowledgeable. I did not feel any pressure. I love that the delivery drivers are in house also extremely professional and courageous. I would highly recommend this store. Btw the washer works great.
21 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Sandra,
Thank you for your fantastic review! We're delighted to hear Rob Adams provided professional, knowledgeable, and pressure-free service, and that our in-house delivery team made a great impression. We're also happy to hear your washer is working great! We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
From the excellent sales associate Rob…
From the excellent sales associate Rob Adams to the two gentlemen that delivered the washer couldn't ask for better service. Thanks very much for the great job.
14 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Barbara,
Thank you for your wonderful review! We're delighted to hear that Rob Adams and our delivery team provided excellent service from start to finish. We truly appreciate your business and are glad we could make your washer purchase a great experience. We look forward to serving you again at CAS and would be grateful if you recommended us to your family and friends!
CAS
Amazing service
It was just fast and easy and the price was right. Rob made so so effortless and enjoyable that I was almost nervous that I was missing something!! Delivery was flawless. Thank you so much for saving me all the shopping around!
21 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Renee,
Thank you for your fantastic review! We're thrilled to hear Rob made your experience fast, easy, and enjoyable while helping you find the right product at a great price. We're also glad your delivery went flawlessly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Great service and quick delivery.
19 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Trish,
We are so pleased to hear that you experienced excellent service and prompt delivery. Thank you for sharing your positive feedback with us!
CAS
Went in knew what I wanted
Went in knew what I wanted, got it, was out within minutes. Delivery guys set up and removed old stuff, wife was pleased.
18 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Penny,
We're so pleased to hear that your visit was quick and efficient, and that our delivery team provided excellent service by setting up your new item and removing the old one. We're especially glad your wife was happy with everything!
CAS
Great service!
Great service, professional and courteous. Installed, setup washer and hauled old washer away. Highly recommended !!
17 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Sharon,
Thank you for your wonderful review! We're delighted to hear that our service was professional and courteous, and that the installation and removal of your washer were handled efficiently. We truly appreciate your recommendation and look forward to assisting you again in the future.
CAS
Rico miron handled setting me up with…
Rico miron handled setting me up with bosch microwave and dishwasher. Made the process easy. Delivery was right on time and Rico was friendly and knowledgable.
17 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Mike,
Thank you for your great review! We're glad Rico made the process easy and provided friendly, knowledgeable service while helping you with your Bosch microwave and dishwasher. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them!
CAS
Seamless experience
Friendly, knowledgable service, great delivery!
Seamless…. Will definitely shop there again.
17 July 2026
Reply from Canadian Appliance Source - Barrie
Hi,
Thank you for your wonderful review! We're happy to hear you enjoyed our friendly service and smooth delivery experience. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please feel free to recommend CAS to your family and friends!
CAS
your sales staff were excellent no…
your sales staff were excellent no further comment
necessary.
7 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Bert,
We are so pleased to hear that our sales staff provided you with an excellent experience. Thank you for taking the time to share your positive feedback with us!
CAS
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