camping-online Ltd Reviews 

1,275
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers had a great experience with this company, frequently sharing wonderful feedback about their overall satisfaction and wonderful purchases. Consumers frequently praise the exceptionally fast delivery times, excellent product packaging, and overall efficient service experienced across multiple successful orders. People also appreciate the very competitive prices, free shipping options, and the remarkable ease of navigating the website to place orders online. However, some people mentioned frustrating issues regarding missing components, incorrect items, or receiving physically damaged products in their shipments. Others were quite dissatisfied with the complicated return process and how customer support handled various complaints or disputed claims.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and orders, reflecting a wide range of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping times and... See more

Order

Clients share positive opinions on order experiences, highlighting the smooth and straightforward ordering... See more

Service

Customers had positive experiences with service, highlighting quick and responsive communication alongside... See more

Price

Consumers find price to be a major positive aspect of their experience, often describing costs as competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication was initially a little poor, no response to email and no answer to telephone. However, eventually got through and was updated. Received a call back the following day to confirm part was... See more

Rated 5 out of 5 stars

Excellent Company. Great prices on a wide range of products. When we had an issue with something we ordered (no one’s fault), Customer Service was exemplary! They dealt with the problem quickly & effi... See more

Rated 5 out of 5 stars

Fantastic price, and super fast delivery - truly.... We ordered the Griddle Hot Plate BBQ on a Wednesday lunchtime, and it was delivered (on a pallet) the following morning !! Before 9am :-) Outst... See more

Rated 5 out of 5 stars

I specifically wanted to buy a Quest Ragley Pro Relax chair and did a google search. camping-online were a competitive price. Placed my order on Wednesday 27th May, quick confirmation of order and... See more


Company details

  1. Camping Store

Information provided by various external sources

Buy Quality Camping Equipment to Make Your Caravan Holiday a Success The best way to ensure your camping or caravan holiday is a success is to make sure you buy high quality camping and caravan equipment during your preparations. Camping Online specialise in supplying such equipment at the lowest possible prices. We carry a wide range of stock to help you get all your needs from one source. Equipment in stock range from basic essentials such as Sleeping Bags, Tents, Rucksacks, Airbeds, Caravan Awnings, Stoves, Igloo Coolers,Trestle Tables, Popup Gazebos, Groundsheets, Campingaz, Sunngas, Pansets, Lanterns to Portable Toilets. Branded Camping Accessories Though we specialise in selling camping and caravan accessories at low cost, we will not compromise on quality. We stock equipment and accessories from some of the best known brand names in the industry including brands like Gelert, Coleman, Campingaz, Highlander, Igloo, Pyramid, Bubbakegs, Sunncamp, Sunngas Thetford. We help your money go further by delivering orders over £150 free of charge.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,275)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid Avoid at all cost

Avoid Avoid at all cost. No notification of parcel despatch so contacted them on their website phone numbers provided by them. PLEASE NOTE these are high cost numbers and can run you up a large phone bill. On top of this despite being caught out with high cost phone calls I didn’t get a reply. Would I use this company again, definitely not.

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Reich Tap purchase

Communication was initially a little poor, no response to email and no answer to telephone. However, eventually got through and was updated. Received a call back the following day to confirm part was being dispatched and order did arrive within 7 days, happy with outcome, and tap was of good quality.

8 April 2026
Rated 1 out of 5 stars

Made an order went the rough…

Made an order went the rough successfully including taking my money , to 10 mins later they cancelled my order and still do not know why and still have no refund ! Or product I order avoid the company

7 April 2026
camping-online Ltd logo

Reply from camping-online Ltd

paypal rejected your payment as it was fraudent thats why the order failed no money was ever taken

Rated 1 out of 5 stars

Placed order for two parts - one arriaved

Placed order for two parts, only one part arrived. Their remedy was that I should return both elements, to get a refund - which wasn’t possible as I only received one part.

They also said that it was not possible that they only sent one part as they came in a sealed unit. However, their website also sold the items individually.

When you put these things together, it questions their probity and professionalism.

I suggested that they send the missing part or provide a refund for the element not sent, but they declined.

Not to be trusted.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Good communications

Good communications, easy order procedure only slightly let down by parcelforce who were a day late, but can't blame C- on line.9

1 April 2026
Rated 5 out of 5 stars

Chair

Items delivered as described, well packaged with prompt delivery as stated.

29 March 2026
Rated 5 out of 5 stars

Great

Great, good selection of products, fair price and wow!Almost got it before we ordered it, 1day only.
Well done. 8

26 March 2026
Rated 5 out of 5 stars

Fantastic price

Fantastic price, and super fast delivery - truly....
We ordered the Griddle Hot Plate BBQ on a Wednesday lunchtime, and it was delivered (on a pallet) the following morning !! Before 9am :-)
Outstanding... well done camping online 👏👏

26 March 2026

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