Call Wiser Reviews 

236
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Thank you for renewing my car insurance. I had an email afterwards from you, and I looked at the policy document, but I was expecting to see the actual details of our car, our names and details, and... See more

Company replied

Rated 5 out of 5 stars

Let me first explain that I am a laryngectomy (loss of the Larynx) and thus have some difficulty in speaking and maintaining a conversation. However the Consultant was very patient and helpful throug... See more

Company replied

Rated 4 out of 5 stars

Thank you; you sent a reminder in good time and when I had not responded quickly you sent a new one while there was still time. I rang to ask about any less expensive options; Duncan managed to reduc... See more

Rated 5 out of 5 stars

After a lot of trouble with the administration of this company ( my name is still spelled incorrectly on my emails) , I have found one of your staff members extremely helpful in solving an ongoing... See more

Company replied

Company details

  1. Insurance Agency

Information provided by various external sources

It's quicker and easier to talk. Our friendly, experienced team is waiting to talk to you and help you find the best insurance at the best price which meets your needs. With over 30 insurance companies to choose from, we can find you the right one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

236 reviews

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4.3

All reviews

(236)

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Rated 5 out of 5 stars

Bewiser has been a well known broker

Bewiser has been a well known broker. They have value for their customers.
Experienced friendly staff
I am really confortable doing business with the company for 5years now.

18 June 2019
Unprompted review
Call Wiser logo

Reply from Call Wiser

We are delighted that you have chosen to renew your cover with us for another year.

Thank you for sharing your feedback with us. We will endeavour to provide the kind of service you have come to expect for many years to come.

Best regards

Rated 5 out of 5 stars

Excellent service

I would have to say that at all times Ffion was professional and extremely helpful. She very patiently answered all my questions and that it was largely due to her competence that I took up the policy.

13 June 2019
Unprompted review
Call Wiser logo

Reply from Call Wiser

It is always encouraging to learn when one of our agents has delivered the kind of service we always hope to provide.

We truly appreciate you taking the time to share your feedback and I will make sure that your kind comments are shared with Ffion and her manager.

Kind regards

Rated 5 out of 5 stars

Customer Service

The customer service adviser that I spoke to about transferring my car insurance from my old car to my new car was very helpful and very pleasant. I have no hesitation in recommending Call Wiser if asked.

30 May 2019
Unprompted review
Call Wiser logo

Reply from Call Wiser

We appreciate you providing this review of our services and it is wonderful to hear that we have provided you with this high level of service.

Kind regards

Rated 5 out of 5 stars

We have been with this company on and…

We have been with this company on and off with two cars for 6 years and the majority of the time the price and level of cover cannot be bettered in the long term.The people you talk to on the phone are always helpful,polite and informative.

21 May 2019
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to leave this review. We appreciate all feedback so we can continue to endeavour to offer the best customer service possible. I will ensure that your comments are passed back to the agent you spoke to

Kind regards

Rated 5 out of 5 stars

Outstanding!!

Rowan the consultant could not have been more helpful in finding a enhanced and cheaper policy. Great service. Very satisfied.

15 May 2019
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for your comments and choosing to renew with us once again.

It is a pleasure to hear that Rowan has exceeded your expectations and I will pass this to him and his manager

Kind regards

Rated 5 out of 5 stars

Hassle Free.

I have dealt with bewiser for several years now, and their no hassle, always willing / can do attitude has been most helpful. Their renewal process could not be more simple. In short; bewiser are a professional company.

15 April 2019
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for choosing to renew with Be Wiser for another year.

It is a pleasure to hear that you have been happy with our service throughout the course of your policy and I will ensure that this is fed back

Kind regards

Rated 5 out of 5 stars

Updating my policy details

Very efficient and polite service, would recommend them.

8 April 2019
Unprompted review
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Reply from Call Wiser

It is wonderful to receive your comments and I would like to thank you for taking the time to provide this review.

I will ensure that your comments are passed on the relevant departments.

Kind regards

Rated 5 out of 5 stars

Already had an existing policy with…

Already had an existing policy with BeWiser and was due for renewal at the end of the month. I used the call back option on their website, and they called back at the time I haad requested. I was put through to Ash in the Andover office to renew, we haggled, I had a cheaper quote online for the same cover from BeWiser, she checked it and honoured it, and I have a little more cover. So quick and easy to go through and sort, no silly questions and wasn't on hold for long. She was very helpful, answered my questions, was polite and professional, she couldn't have been more helpful, she certainly knew her stuff which is reassuring.

14 March 2019
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to leave this review. We appreciate all feedback and we are delighted that you have decided to renew with us for this year.

It is wonderful to hear that you have had the service you have come to expect from us and I will forward this to Ash and her managers.

Kind regards

Rated 2 out of 5 stars

Kept getting bothered on the phone…

Kept getting bothered on the phone about by renewal, weeks ahead of the date. I told them on 25/02/19 that I had set time aside to look at it by 02/03/19 (a week ahead of renewal) and then on 26/02/19 get an email thanking me for confirming my policy?!?!?

26 February 2019
Unprompted review
Call Wiser logo

Reply from Call Wiser

We appreciate you taking the time to share your feedback with us.

I am sorry that you have not received the kind of service we strive for. A member of our Customer Care team will be in touch to see if we can rectify the matter.

Kind regards

Rated 5 out of 5 stars

B wise are a great company

i have been with B wise now for along time insuring both my touring and static caravans and have always found the staff courteous and helpful

6 December 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to provide this review.

Be Wiser prides its self on our service and I will ensure that the renewals team receive your comments.

Kind regards

Rated 5 out of 5 stars

renewal

Very pleasant conversation with your adviser (Ashley Pike). Easy to understand and ready to answer any question i put to her. overall a good experience. .

30 October 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

It is a pleasure to receive your comments.

It is wonderful to hear that Ashley has provided this service and I will feed this back to the management.

Kind regards

Rated 5 out of 5 stars

Excellent service

Excellent, prompt & clear information & service. My quote was £50 cheaper than what I paid last year.

24 October 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

It is such a pleasure to receive your comments.

Thank you for choosing Be Wiser for another year and I hope we remain competitive for years to come.

Kind regards

Rated 5 out of 5 stars

Delighted with the sevice i received

The young man kieran was very polite and helpful...was delighted with the sevice i received.

23 October 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

It is a pleasure to receive your comments.

Kieran is a valued member of the team and I will pass this feedback to both him and his managers.

Kind regards

Rated 5 out of 5 stars

I wanted to be sure that our building…

I wanted to be sure that our building and contents insurance really gave us the correct cover. During the telephone call I was able to clarify certain particulars of our building and certain specific items in our contents that it was not possible to do by filling in online. I paid more than my lowest online quote but feel reasured that our cover is correct . Thank you Ryan for your assistance.

17 October 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

We appreciate all feedback and it is wonderful to receive your comments.

Thank you for taking the time to provide this review and I will ensure that this is fed back to Ryan and his managers.

Kind regards

Rated 5 out of 5 stars

Ollie (Oliver Farr) was very polite and…

Ollie (Oliver Farr) was very polite and incredibly helpful.

9 October 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to provide this review.

It is such a pleasure to hear that we have provided this service and I will feed this back to Ollie and his managers.

Kind regards

Rated 5 out of 5 stars

Frustration fixed!!

The customer service I received from Stacie Brown was exemplary. She called when she said she would, followed up the incorrect and misleading info I was given at the beginning of my issue and was very caring and considerate whilst dealing with my case. She took on board my frustrations and let me vent, she sorted my problem and called me back promptly, I am extremely impressed with her customer service skills, a dedicated, friendly, patient young lady who is in the right job. Not all customer service staff are..we have all come across less than helpful individuals in these roles but Stacie WOW'ed this customer!! Thank you very much Stacie!!

20 September 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

It is great to receive your comments.

Stacie is a highly valued member of the team and it is wonderful to hear that you have received this high level of service and I will ensure that this is passed back to Stacie and her manager.

Kind regards

Rated 4 out of 5 stars

all sorted in one quick easy phone…change to policy

all sorted in one quick easy phone call, nice helpful consultation, all question answered, thanks for your help

19 September 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

It is such a pleasure to receive your comments.

I am pleased to hear that you have had the quick and easy service you have come to expect from Be Wiser.

Kind regards

Rated 5 out of 5 stars

very happy team who knew what they were…

very happy team who knew what they were talking about and advised me well . I am sure that they found the best deal for me , The main complement I would like to pay is that the lady who dealt with me was very understanding and very patient . She was pleasant and made me feel very comfortable . I am 78 and have suffered a stroke and tend to be a bit slow she did not know this but her manner on the phone took some beating . well done to you all

John Copestake

4 September 2018
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you Mr Copestake for taking the time to provide us with this review of our services.

It is an absolute pleasure to hear when a member of staff has provided you with the service that w pride ourselves on and I will ensure that this is fed back to the agents manager and Team Leader

Kind regards

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