Thank you for renewing my car insurance. I had an email afterwards from you, and I looked at the policy document, but I was expecting to see the actual details of our car, our names and details, and... See more
Company replied
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See what reviewers are saying
Let me first explain that I am a laryngectomy (loss of the Larynx) and thus have some difficulty in speaking and maintaining a conversation. However the Consultant was very patient and helpful throug... See more
Company replied
Thank you; you sent a reminder in good time and when I had not responded quickly you sent a new one while there was still time. I rang to ask about any less expensive options; Duncan managed to reduc... See more
After a lot of trouble with the administration of this company ( my name is still spelled incorrectly on my emails) , I have found one of your staff members extremely helpful in solving an ongoing... See more
Company replied
Company details
Information provided by various external sources
It's quicker and easier to talk. Our friendly, experienced team is waiting to talk to you and help you find the best insurance at the best price which meets your needs. With over 30 insurance companies to choose from, we can find you the right one.
Contact info
Barrett house, Savoy Close, SP10 2HZ, Andover, United Kingdom
- 08002989753
- customer.care@callwiser.co.uk
- www.callwiser.co.uk
4.3
Excellent
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Car renewal
Nice surprise this year my car insurance was down on last year!
Renewing on line was quick and easy and I appreciate it being all paperless
15 June 2020
Unprompted review
Reply from Call Wiser
It is fantastic that you have had such a positive experience and we very much appreciate that you have chosen to stay with Be Wiser.
Best regards
Very helpful
4 June 2020
Unprompted review
Reply from Call Wiser
Thank you for sharing your review. We are pleased that our staff were helpful and you experienced the standard of service we aim to provide.
Kind regards
car insurance
Bewiser is my numbers one car insurance, been with them for the last few year and am still happy with their service as they Try and get the best deal to suit my insurance Needs , thanks again Bewiser.
19 May 2020
Unprompted review
Reply from Call Wiser
We appreciate you remaining a customer with us Mr Baker and hope that we are able to assist you for years to come.
Kind regards
Excellent Service
Excellent Service
very professional lovely lady on phone
19 May 2020
Unprompted review
Reply from Call Wiser
Thank you for your wonderful comments. It is great to hear that the agent assisted you so well and I will ensure your feedback is passed back.
Kind regards
Excellent service never had a problem…
Excellent service never had a problem competitive prices. Thank you
1 May 2020
Unprompted review
Reply from Call Wiser
Thank you for your review. Be Wiser prides itself on customer service and we are happy that you received the friendly and helpful experience we aim to deliver to all of our customers.
Kind regards
Mark was very calm and helpful
Mark was very calm and helpful
Even when I had a few issues
Thankyou
13 April 2020
Unprompted review
Reply from Call Wiser
We do appreciate your choosing to renew with us, Mark is an extremely knowledgeable agent and a valued member of the team and it is wonderful to hear he was able to assist with your concerns.
Kind regards
My renewal is over £500 more even with…
My renewal is over £500 more even with 5 years no claims
My renewal is not due until 21/04/20 however you have sent me a thank you email for renewing ?
9 April 2020
Unprompted review
Reply from Call Wiser
We are sorry you are unhappy with the renewal premium this year; as a broker Be Wiser negotiate premiums and I can see that we wrote to you with an alternative insurance recommendation.
I have forwarded this to our Customer Care team to contact you regarding this matter
Kind regards
Reply from Call Wiser
Thank you very much for sharing your feedback. It is always good to learn when our service has been of the standard we aim for.
Best regards
Sam was very helpful I thought I had no…
Sam was very helpful I thought I had no car insurance after receiving a letter today.He sorted it all out for me and I didn't have to pay the £30 charges which was great.I am a key worker working for the NHS.Thanks sam.
28 March 2020
Unprompted review
Reply from Call Wiser
First of all allow me to thank you and everyone else at the NHS for the vital work you are doing for us all.
I am very glad that Sam was able to assist you. I will make sure that your comments are shared with him and his manager.
Thank you for your feedback and stay safe.
Best regards
Excellent customer service
Deborah stagg did an amazing job, very professional , she's a credit to your company she also find me a cheaper insurance of which I was truly grateful for , thank you yours sincerely Ms m tredger
Ps would Deborah of cancelled my insurance for last year letting them no you found me another insurance company?
8 March 2020
Unprompted review
Reply from Call Wiser
Thank you for providing this review; your comments regarding Deborah are wonderful and it is great to hear that she found you a cheaper policy with our high level of service.
A member of the Customer Care team will be in contact with you regarding your comments.
Kind regards
I WOULD HAVE GIVEN YOU 5 STARS.
I WOULD HAVE GIVEN YOU 5 STARS.
REASON WHY WAS WHEN I TAKEN OUT THE INSURANCE I WAS TOLD ON MY BIRTHDAY I WOULD GET 45-50 POUNDS VOUCHER OFF THIS AND USE IT WHEN I LIKE.
BUT WHEN I DID NOT GET IT. I ASKED FOR IT
I ask from it after my birthday when I notice I did not get it and I was told AMONTH BEFORE MY BIRTHDAY I WAS TOLD IT WAS CANCELLED THEN WHICH IS NOT A VERY BAD WAY OF GETTING CUSTOMERS
CRAIG
20 December 2019
Unprompted review
Reply from Call Wiser
Thank you for this review and I am sorry that you did not receive the birthday voucher. This was a promotion that Be Wiser provided our customers however; this has now been discontinued.
I will forward your comments to the relevant department regarding this matter
Kind regards
Was nice to speak to a real person.
Was nice to speak to Kerry on a one to one basis instead of an automated service. Very polite and helpful during the conversation. No gimmicks, just straight forward plain english. Recommended? Yes
15 October 2019
Unprompted review
Reply from Call Wiser
Thank you for taking the time to provide a review of our services. It is a pleasure to hear that you would recommend us and I will ensure that this is forwarded to Carey and her managers.
Kind regards
It was a rare delight to speak with…
It was a rare delight to speak with Sarah Hopkins who was :
very polite,
very helpful,
very professional
and very fast 12 out of 10.
Thank you.
Kind regards,
Roger Beckett
11 October 2019
Unprompted review
Reply from Call Wiser
Thank you very much for sharing your feedback with us.
We are delighted that Sarah was able to offer the standard of service we are always aiming for.
I will make sure that your comments are shared with Sarah and her manager.
Kind regards
Your advisor Ruby was excellent.
Your advisor Ruby was excellent and she gave me excellent advice.
10 October 2019
Unprompted review
Reply from Call Wiser
It is very much appreciated that you have taken the time to provide this feedback.
I will make sure that your comments are shared with Ruby and her manager.
Kind regards
As always
As always, the call was made easy by helpful staff, namely Marvellous Hamwala.
I wanted to add my partner to my car insurance,not a problem all done quickly and efficiently.
Thank you again.
29 September 2019
Unprompted review
Reply from Call Wiser
It is such a pleasure to hear that Marvellous has provided you with prompt, friendly service that you have come to expect from Be Wiser.
Thank you for this review and I will ensure this is passed to her manager.
Kind regards
Renewal experience
Had an informative, helpful and polite conversation. It was easy to renew my car insurance as my needs were listened to, and acted on. I felt reassured that the policy I had suited my needs.
27 September 2019
Unprompted review
Reply from Call Wiser
It is wonderful to receive your comments and we would like to thank you for choosing Be Wiser for your Insurance needs. I will ensure that your comments are passed on to the relevant department.
Kind regards
this is crazy I can't find my policy…
this is crazy I can't find my policy any ware why cant you just send my policy documents with out all that other rubbish
27 August 2019
Unprompted review
Reply from Call Wiser
Thank you for your review.
Having now discussed the matter with you and established that you have the documentation you require, I trust your concerns have been addressed. However, if you should have any future queries, please do not hesitate to contact our offices.
Kind regards
Your staff are very helpful and…
Your staff are very helpful and courteous and couldn’t do enough for you however I do think you insurance could be a little bit cheaper but other than that very good company to deal with
23 July 2019
Unprompted review
Reply from Call Wiser
Thank you for taking the time to provide this review. Be Wiser prides its self on our high level of customer service and your feedback helps us to maintain this.
Kind regards
Reply from Call Wiser
It is wonderful to receive your comments and I will ensure that this is fed back to the relevant department.
Kind regards
Excellent.
Rather more than excellent service from both the lady and gentleman I spoke to. Alex was the man.
I will continue to recommend you to my friends. Thankyou
8 July 2019
Unprompted review
Reply from Call Wiser
It is wonderful to receive your comments and I would like to thank you for taking the time to provide a review of our services.
Kind regards
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