Caci Reviews 

318
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I highly recommend Caci, at first I was sceptical to do anything about my skin, and worse as an African girl with a black skin I feared they won’t understand my skin type, but soon as Hayley said she... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Kapiti Casey Clinic. The team are really friendly. On my first visit to Casey Clinic, I had a complimentary consultation followed by a beautiful skin treatment. I explained to J... See more

Company replied

Rated 1 out of 5 stars

I had a course of 10 caci facials over a course of 4-5 weeks. I took several before photos hoping for a positive outcome. Sadly there was no discernible difference in my face after. My eyelids and je... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.6

Average

TrustScore 3.5 out of 5

318 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(318)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service!!!

"The treatments are all based upon the skin type and its requirements. CACI just do not listen on what you want but they guide you to what actually your skin wants."!

16 September 2023
Unprompted review
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Reply from Caci

Thank you for your wonderful review Shainna! Here's to healthy skin!

Rated 5 out of 5 stars

Great Team. Excellent service

The Team are very friendly and lovely. It's my first time to have my brows shape and tinted in Caci. Looks natural and well done. Jess did a great job. I also had microdermabrasion with Vit C foil done which left my face glowing. Jess is excellent at what she does and knowledgeable. Thank you!

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Explained everything well

Explained everything well. Welcoming and friendly, which relaxed me and gave me confidence to proceed with the treatment.

11 September 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Meri!

Rated 5 out of 5 stars

Wonderful team and experience

I'm always made to feel welcome and cared for, almost like part of the family. I also look forward to my facials here, they are a real treat. Also appreciate the skin advice, it's made a difference for me.

11 September 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Portia!

Rated 5 out of 5 stars

Awesome experience with Shannon

I felt welcomed from arrival. Was not rushed and felt I received more attention and care than expected. Shannon was friendly, caring, professional and an expert on what she did and how she treated me. I can see and feel the difference too my skin. Makes me feel younger. Thankyou.

9 September 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Jenny!

Rated 5 out of 5 stars

Caci High str is fantastic

Caci High str has fantastic, professional and friendly service!

9 September 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Jacqueline!

Rated 5 out of 5 stars

Impressed

I felt very comfortable going to Caci for the first time. The girls were lovely, very friendly and helpful.

8 September 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your 5-star review Sue!

Rated 5 out of 5 stars

Not feeling ashamed of the treatment I…

Not feeling ashamed of the treatment I was having and being provided a greater understanding of botox from the medical point of view, which was why I was there.

6 September 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review! We're so happy you've enjoyed your Caci experience with us.

Rated 5 out of 5 stars

Outstanding

Outstanding, I tried the new Profhilo a hyaluronic acid injectable it goes just under the skin to stimulate collagen & elastin. Anyway I was super nervous and worried as it was a few injections. Victoria (nurse) was incredible explaining it all to me. I had the treatment and love the result. It was exactly as she explained. Would totally recommend this treatment and Caci clinic. XXX

6 September 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your 5-star review Donna!

Rated 5 out of 5 stars

Amazing

always looking forward to my session at Caci Takapuna. Staff are always lovely and accommodating. Special shoutout to Claudia, 100% customer service.

29 August 2023
Unprompted review
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Reply from Caci

Thanks so much for the 5 star review

Rated 5 out of 5 stars

Very friendly and straightforward team

Very friendly and straightforward team. After filling out the forms Brooke got straight into the into the treatment without any long unnecessary questions or talk. My facial was very relaxing and my skin felt refreshed and rejuvenated.

1 September 2023
Unprompted review
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Reply from Caci

Thanks for the glowing review!

Rated 5 out of 5 stars

2nd time with yearly skin health

This is my 2nd year getting the skin health package. I love going to get my monthly facials, just feels like a real treat :) staff have always been very friendly & welcoming. I have found good advise for my skin and keeping it healthy.

31 August 2023
Unprompted review
Caci logo

Reply from Caci

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Excellent service!

All of the staff were lovely, welcoming and incredibly helpful. I learned a lot about the process of the treatments I want to receive, I felt valued from the moment I walked in and I’m excited to go back!

1 September 2023
Unprompted review
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Reply from Caci

Thank you for taking to time to leave your lovely 5-star review Zoe!

Rated 3 out of 5 stars

Thanks Mikayla

Mikayla has a friendly manner which puts me at ease relaxing me before giving me a detailed talk through my microdermabrasion. I loved the pampering throughout each process she makes me feel so comfortable with ease honestly she’s amazing !!Noticeable results my skin keeps improving every time I come back thanks Mikayla

28 June 2023
Unprompted review
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Reply from Caci

Thank you for your lovely review Parehuia! We hope to make your next experience with us a 5-star one!

Rated 5 out of 5 stars

Lovely experience

Lovely girls. The girl that helped me was very patient and helpful. She wrote down the ingredients to avoid for my damaged skin barrier and which ones could be helpful. She also recommended a moisturizer that feels lovely on my skin. Very respectful and kind. Also, they tolerated my two noisy toddlers who were with me!

29 August 2023
Unprompted review
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Reply from Caci

Thanks so much for the lovely review!

Rated 5 out of 5 stars

Best Experience

I spoke with Constance Green and she was amazing from the time we started to the time we finish. She definitely had a lot of information and she knew how to guide me through the problems I was experiencing. She understood how I was feeling and was very patient with me. She wasn’t judgmental at all. The best customer service experience I ever had.

23 August 2023
Unprompted review
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Reply from Caci

Thank you so much for the 5 star review.

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