Caci Reviews 

318
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I highly recommend Caci, at first I was sceptical to do anything about my skin, and worse as an African girl with a black skin I feared they won’t understand my skin type, but soon as Hayley said she... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Kapiti Casey Clinic. The team are really friendly. On my first visit to Casey Clinic, I had a complimentary consultation followed by a beautiful skin treatment. I explained to J... See more

Company replied

Rated 1 out of 5 stars

I had a course of 10 caci facials over a course of 4-5 weeks. I took several before photos hoping for a positive outcome. Sadly there was no discernible difference in my face after. My eyelids and je... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.6

Average

TrustScore 3.5 out of 5

318 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(318)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I really loved my treatment and I especially loved the skin scan. It was so reassuring to get that done and make a plan going forward to treat my blemishes and protect my skin properly. I feel like I am in safe professional hands and I’m excited to see the results as my plan unfolds

22 August 2023
Unprompted review
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Reply from Caci

Thanks Sarah so much for the 5 star review!

Rated 5 out of 5 stars

Caci Pukekohe is just Amazing!

“Apart from my personalise skincare plan, seeing the beautiful and kind ladies inspire me all the time… They make sure that you’re well looked after every time you visit the clinic and I truly love their happy and caring vibe!”

25 August 2023
Unprompted review
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Reply from Caci

Thanks so much for the amazing review!

Rated 5 out of 5 stars

Star Quality Service

The best part was how comfortable it felt and how my consultant answered all my questions, gave great advice and how she calmed my nerves by walking me through each step. I absolutely loved my last visit!

26 August 2023
Unprompted review
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Reply from Caci

Thank you for the lovely reivew!

Rated 5 out of 5 stars

Cacti were offering a hydro…

Cacti were offering a hydro dermabrasion facial special, so I decided to do it. Elle, the therapist was very professional, she explained what she was doing. I found it a very relaxing experience. My skin felt amazing after I had had it done, for days afterwards.

22 August 2023
Unprompted review
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Reply from Caci

Hi Sue, thanks so much for your review! We hope to see you in clinic again soon.

Rated 5 out of 5 stars

I went for an eye trio appointment

I went for an eye trio appointment,
It ended up being incredibly relaxing. I’m very happy with the end result and the service I received, from walking in the door to the end, thank you.

24 August 2023
Unprompted review
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Reply from Caci

Thanks Damara for the 5 stars!

Rated 5 out of 5 stars

Caci Clinic Taupo 🤍🤍

Caci Clinic Taupo 🤍🤍
Most gorgeous and Welcoming and exquisite treatments and service x
Love going there 🤍✨🤍🤍

23 August 2023
Unprompted review
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Reply from Caci

Thanks so much Mandy for the glowing review!

Rated 1 out of 5 stars

Caci facials failure

I had a course of 10 caci facials over a course of 4-5 weeks. I took several before photos hoping for a positive outcome. Sadly there was no discernible difference in my face after. My eyelids and jewels and neck were simply no tighter or lifted in anyway. I think this a bit of a gimmick which really doesn’t fulfil its promise

1 August 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your review Denise. At Caci, we value every one of our customers and we are saddened to hear you feel you have not had a positive experience in this case. We're always looking for ways to improve our procedures and your feedback can help us review our services and make improvements accordingly. If you are comfortable with sharing more information with us to see how we can support, please email feedback@caci.co.nz

Rated 5 out of 5 stars

Ambience was relaxing staff…

Ambience was relaxing staff professional and friendly very clean facilities and Treatment was worth it.

17 August 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Marion!

Rated 5 out of 5 stars

Team very friendly and welcoming

Team very friendly and welcoming. Felt comfortable knowing what to expect from the experience as I have never done before. Relaxing. Pleasant farewell and next appointments booked! Professional friendly team.

16 August 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to share your wonderful review Deborah!

Rated 5 out of 5 stars

The team @ Caci Clinic Greymouth are…

The team @ Caci Clinic Greymouth are truly genuine and professional. If you are searching for a beauty clinic that truly understands your skincare needs and delivers exceptional results, then Caci cinic Greymouth has you covered!

1 August 2023
Unprompted review
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Reply from Caci

Thank you Jade for the 5 star glowing review!

Rated 5 out of 5 stars

10 out of 10

10 out of 10!
"I love the staff at Caci- Levin they are so lovely and do a great job! Fantastic service and great results! I love them!!!! :D"!

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service

The experience I had with Caci Clinic in Rotorua was top! I don't do alot of self-care beauty regime as I have sensitive skin, but going into Caci Clinic in Rotorua, I felt at ease and comfortable with the two staff who attended me. Knowledgeable, patient and very natural in their customer care. They took the time to explain what they were doing with my skin and why and the facial was absolutely heaven. I left feeling confident and uplifted. The price is worth it.

2 August 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your review Corinne! We're so happy to hear how much you have enjoyed your experience here at Caci Rotorua.

Rated 5 out of 5 stars

"Friendly and welcoming"

Friendly, approachable and genuine conversations. Makes you feel more than just a client and more personal.
Super knowledgeable and welcoming team!
Highly recommend!

2 August 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your lovely 5-star review!

Rated 5 out of 5 stars

Road to a healthy looking skin

What makes my experience great at Caci Napier is the friendly staff and the support you get with your skin treatments. I can honestly say I have seen great results using their skincare range and it just keeps getting better. My skin looks and feels renewed. I can definitely recommend Caci to anyone that wants a chance.

29 July 2023
Unprompted review
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Reply from Caci

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Warm, welcoming, trusted service

Walking into Caci Tauranga West always feels like arriving at a friend's house. Caroline and Leske have taken the time to understand my hopes and needs for my skin, their manner is always gentle and calm, their communication is excellent. I appreciate and trust their advice and the results are evident. I'm thrilled with my care by Caci Tauranga West.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing initial experience!

From the initial contact via phone to the end of my consultation, the service was amazing! Friendly, warm and approachable. Everything was explained to me in detail and all my questions were answered. My first treatmenrlt appointment was booked before I left my consultation and I can't wait to start!

25 July 2023
Unprompted review

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