www.cabreramedina.com/EN Reviews 

10,351
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting easy and efficient pick-up and drop-off processes. The staff are frequently described as friendly, professional, and helpful. Many appreciate the good quality and cleanliness of the cars, along with transparent pricing that includes everything and no hidden fees. However, some customers noted issues with car condition, reporting vehicles not ready, having significant damage, or lacking essential maintenance like sufficient engine oil. A few also felt staff members were unhelpful or disinterested in resolving concerns.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the ease and efficiency of pick-up... See more

Staff

Clients share positive opinions on staff, frequently describing them as polite, friendly, and helpful,... See more

Product

People report positive experiences with the product, often praising the cleanliness and newness of the cars... See more

Quality

Customers consistently note positive experiences with quality, often praising the cars as new, spotless, and... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Camera Medina are (perhaps) the original canary islands hire firm. Been in business ages. Their relaxed yet professional approach is refreshing. Their price is all in (no extras/fees at the desk). Sta... See more

Rated 5 out of 5 stars

I always use Cabrera Medina/Cicar when I visit canarias and can recommend it! Good and reliable service, friendly and helpful staff. Fast car pickup and delivery without hassle. ps. I forgot my wall... See more

Rated 5 out of 5 stars

We always book Cabrera Medina when going to any of the Canaria Isles. Probably not the cheapest but the cars are good and absolutely no hassle. No up selling, charged the price agreed online before ar... See more

Rated 5 out of 5 stars

My car rental experience with Cabrera Medina in Lanzarote was excellent. The car was comfortable, modern, economical, in perfect condition, very clean inside and out..the car was delivered near my ho... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(10,351)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service as normal

Fantastic service as normal , very reasonably priced , great cars , professional staff .
Lots of offices to collect or return cars to .
No reason to go elsewhere.
Been renting cars regularly for six years
100%
Thank you
Tim Scott

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Not the first time we hire a car here!!

Not the first time we hire a car . This was the 5th time!! You do not do that when you are not satisfied!!
The prices are interesting . You order, get your car , pay , and bring the car back. Top!!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Simple, straight forward and cost effective booking! Excellent brand new cars!
Dropping off was so easy and straightforward too! I always use this company and will continue to do so! Booking again for May as I won't use anyone else 👍

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Good compagnie

Within walking distance of the airport, good and fast service. No hassle when returning the car either. A full tank is sufficient.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

The staff was extremely helpful when…

The staff was extremely helpful when booking and when I asked questions after booking. The checkout process was extremely smooth, as well as when returning the car. My only complaint was that the car was not ready when we arrived to get it.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

All in all very good

From picking up the car to dropping it off all was good. I would say it would be nice to have picture of where the damage is on the car even though its fully insured

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Appalling service .

Arrived at Lanzarote airport and spent around 30 mins.searching for their vehicles .
Eventually found somewhere to wait in the main car park and waited for an hour for a badly maintained minibus to take us to the car hire base over a main road .
Car broke down after 10 minutes and went in to limp mode .
Waited for hours in great heat unable to get hold of either the office or their recovery company .
Eventually drove the final 15 miles with many stops and unable to drive over 15 mph.
Stranded at villa all evening and the entire next day .
They refused to bring a new car and still never answered the phone .
We arranged a new car via the holiday company in the uk and had to take a taxi to collect a replacement .
The next car was filthy inside and out , I had to clean the windows for safety .
The oil was low , fuel below full and tyre pressures low , no spare tyre .
Staff completely disinterested .
Lost a great deal of holiday .
Avoid at all costs .

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Booked in advance good value and easy

Booked in advance, picked up the car without fuss. It was clean, in good condition (nearly new) & had a full tank of petrol. The only issue was it took some time to change the dash display to English, it was set to French. Returning the car was just an easy. Price was reasonable.

17 January 2026
Unprompted review

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