www.cabreramedina.com/EN Reviews 

10,351
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting easy and efficient pick-up and drop-off processes. The staff are frequently described as friendly, professional, and helpful. Many appreciate the good quality and cleanliness of the cars, along with transparent pricing that includes everything and no hidden fees. However, some customers noted issues with car condition, reporting vehicles not ready, having significant damage, or lacking essential maintenance like sufficient engine oil. A few also felt staff members were unhelpful or disinterested in resolving concerns.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the ease and efficiency of pick-up... See more

Staff

Clients share positive opinions on staff, frequently describing them as polite, friendly, and helpful,... See more

Product

People report positive experiences with the product, often praising the cleanliness and newness of the cars... See more

Quality

Customers consistently note positive experiences with quality, often praising the cars as new, spotless, and... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Camera Medina are (perhaps) the original canary islands hire firm. Been in business ages. Their relaxed yet professional approach is refreshing. Their price is all in (no extras/fees at the desk). Sta... See more

Rated 5 out of 5 stars

I always use Cabrera Medina/Cicar when I visit canarias and can recommend it! Good and reliable service, friendly and helpful staff. Fast car pickup and delivery without hassle. ps. I forgot my wall... See more

Rated 5 out of 5 stars

We always book Cabrera Medina when going to any of the Canaria Isles. Probably not the cheapest but the cars are good and absolutely no hassle. No up selling, charged the price agreed online before ar... See more

Rated 5 out of 5 stars

My car rental experience with Cabrera Medina in Lanzarote was excellent. The car was comfortable, modern, economical, in perfect condition, very clean inside and out..the car was delivered near my ho... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,351)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straightforward

Straightforward. No need for credit card/deposit and everything included. Friendly, helpful staff. Lots of car choices available

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Could not fault it

For the first time (having used other agents), everything was included in price. Well done. We were asked to park in same place as when we collected, but that was occupied so we left car outside office in car park which was fine.

12 March 2026
Unprompted review
Rated 3 out of 5 stars

A man of few words!

We always use this company - you can see from the reviews how good they are.
But our last visit to the Lanzarote Airport desk was disappointing; the older gentleman that served us made us wait until he had put a knot in his tie, and did not say a word to us throughout, apart from "sign here!" When I asked questions, he just pointed at parts of the paperwork.
All the other staff have been very good, and I know that this member of staff was the exception, rather than the rule....but the experience really stayed with us. He seemed resentful of us, with no words, and no eye contact or assurances, despite our obvious excited holiday vibe!
He was on his own, initially, so perhaps he was under pressure? Not my fault, though.
But I am a great fan of the company, so I cannot understand why he would be so unpleasant.
I actually went back to the desk when were leaving to get his name, as it had dwelled on me so much during my stay, but he was not there!
Otherwise, the car was great (as always) and the handover and return was quick and simple.
Let's hope this was a one off!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

We always book through Cabrera Medina

We always book Cabrera Medina when going to any of the Canaria Isles. Probably not the cheapest but the cars are good and absolutely no hassle. No up selling, charged the price agreed online before arriving and full insurance. No checks seem to be made when returning the car. Just drop the keys off and go. Very happy to recommend.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

An excellent company

We decided last minute that we did indeed need a car for part of our time on Lanzarote. I was able to book one at short notice and the pick up from a nearby hotel was hugely helpful. Everything about the rental was easy and efficient. What an excellent company!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I met a professional and kind team in…

I met a professional and kind team in Lanzarote airport.
I got the car very fast and easely. And it was easy to when we came back to deliver the car.

It xas the soncond time I booked with Cabreamedina.
I'll choose this agency again the next time.
Best Regards

28 February 2026
Unprompted review
Rated 5 out of 5 stars

No fuss pick up

No fuss pick up, no fuss drop off. Good prices and pleasant, helpfull staff. Great car hire experience.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

We use cabrenamedina 2 or 3 times a…

We use cabrenamedina 2 or 3 times a year after a recommendation many years ago .
We have always received excellent service from the moment we started hiring . Their vehicles are always spotless and of high quality and the,terms and conditions for rental are simple and cover any eventuality .
Highly recommend.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Cabrera Medina by far the best.

I have used Cabrera Medina for years now. An excellent service. I never had any problem or never had to pay any extra charges. Top quality cars and friendly staff. Full comprehensive cover also

1 March 2026
Unprompted review
Rated 5 out of 5 stars

From the initial booking to dropping…

From the initial booking to dropping off the key was excellent.
I always look after hired cars as if they were my own.
I parked the car carefully in a designated car park.
When I returned someone had driven into the car.
The hire company were excellent and I showed them the damage and explained what happened.
I was assured this is covered and is no problem.
A very transparent car hire company with no try to up sell anything at the desk on collection.
I recommend them highly.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service as normal

Fantastic service as normal , very reasonably priced , great cars , professional staff .
Lots of offices to collect or return cars to .
No reason to go elsewhere.
Been renting cars regularly for six years
100%
Thank you
Tim Scott

27 February 2026
Unprompted review

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