Despite two days delivery delay I was constantly kept updated with the status of my purchase (aircon during heathwave) and was plenty option provided if i no longer want item and got £10 credit in th... See more
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Our existing washer of 16 years started showing errors, and in my experience these were due to motherboard disintegration. Rather than getting unknown service engineers to mull over the problem scratc... See more
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Microwave dead Bank Holiday Friday,ordered a new one ,told it would be Tuesday 7th due to holiday weekend.Fair enough. Great news they sent it on DPD arrived Saturday. Fantastic service ,one happy pa... See more
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Ordered a reconditioned iPhone because it was at least £200 cheaper than buying one new in any other store. I am delighted with the item, it is as good as new. Delivery was very fast – next day and co... See more
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Company details
Information provided by various external sources
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Contact info
Neptune Way, HD2 1UA, Huddersfield, United Kingdom
- www.buyitdirect.co.uk
4.1
Great
14K reviews
Asks customers to review
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Reply from Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you found ordering easy, communication good, and delivery great. If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptop options.
Take care!
Lee
Paid for next day delivery as needed to…
Paid for next day delivery as needed to book plumber in. Arrived 4 days later. Got a refund for delivery but part missing so had to cancel plumber again. Still waiting for missing part.
14 May 2026
Ease of ordering and access to the…
Ease of ordering and access to the parking and collection point was good but the staff there could have been much more welcoming, not the best impression for a new customer.
14 May 2026
Reply from Buy It Direct
Hello,
Thank you for sharing your feedback with us. We're glad to hear that you found the ordering process easy and that access to the parking and collection point was convenient. We're sorry to hear that the staff didn't meet your expectations in terms of being welcoming. Your experience is important to us, and we will take your comments on board to improve our service.
If you're looking for a more welcoming experience, we recommend visiting Laptops Direct for a wide range of laptops and tech products. We're sure you'll find what you need there.
Best regards,
Lee
I am writing this review to express my gratitude
I am writing this review to express my complete satisfaction regarding the delivery service provided by Mr.G from Appliances Direct today. Friendly and smiling with excellent positive attitude he just made a great start of the day.
Thank you very much, Mr.G!
Mr.G from Bulgaria
16 May 2026
Reply from Buy It Direct
Dear Customer,
Thank you for sharing your positive experience with the delivery service provided by Mr. G from Appliances Direct. We are thrilled to hear that he made a great start to your day with his friendly and positive attitude.
If you ever need assistance with any other products, we recommend visiting Laptops Direct for a wide range of laptops and accessories.
Best regards,
Lee
Very helpful staff on phone & product…
Very helpful staff on phone & product delivered within 2 days
2 May 2026
Packaging not secure
Packaging not secure, contents moving around inside the box. 1 significant missing part.
10 May 2026
Quick delivery without fuss.
15 May 2026
Fantastic
Although I ordered my laptop quite late in the day, it still arrived as stated the following day.
With a bit of apprehension, I decided to opt for a refurbished Mac, but unsure of what to expect! I need not have worried- it arrived in perfect condition, in its original box, with its charger in the same perfect condition. Extremely happy with my purchase - I can highly recommend this company.
9 May 2026
Reply from Buy It Direct
Dear valued customer,
Thank you for sharing your positive experience with us! We're delighted to hear that your refurbished Mac arrived promptly and in perfect condition, exceeding your expectations. It's great to know that you are extremely happy with your purchase.
If you ever need any more tech products, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Ivy
Reply from Buy It Direct
Thank you for the positive feedback! We're thrilled to hear that you found our service fast, efficient, and professional, and that you also appreciated our good prices. If you're ever in need of laptops, we recommend visiting Laptops Direct for a wide range of options at great prices.
Best regards,
Helen
Samsung Galaxy Tab S9 FE+ 12.4" Silver…
Samsung Galaxy Tab S9 FE+ 12.4" Silver 256GB Wi-Fi Tablet
I bought for £377! It was brand new. It was so cheap compared to other sellers that I rang up to check it was the real deal. Absolutely brilluant deal . I love this fast large tablet. Very happy with purchase price and product. Thank you
8 May 2026
Fantastic delivery service
Fantastic delivery service, ordered Friday evening and was expecting it on Monday but arrived Saturday afternoon. Product hasn’t been installed yet but everything seems fine. Very happy, thank you!
11 May 2026
Reply from Buy It Direct
Hi there,
Thank you for sharing your positive experience with us! We're thrilled to hear that you were impressed with our speedy delivery service. It's great to know that your product arrived earlier than expected and that everything seems to be in order.
If you ever need anything else, feel free to visit our website Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Take care!
Lee
This company are great I had an issue…
This company are great I had an issue with an appliance they were fantastic every step of the way they kept me informed and made everything simple and made me feel a valued customer.
The service from start to finish was excellent dispatch and delivery fantastic I would definitely recommend buy it direct for your appliances.
28 April 2026
Unprompted review
Reply from Buy It Direct
Hello,
Thank you for your fantastic review! We are delighted to hear that our team provided you with excellent service every step of the way and made you feel like a valued customer. We are glad that the dispatch and delivery of your appliance went smoothly.
If you ever need appliances in the future, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Lee
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with the delivery and service you received. If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Ivy
Easy to select product
Easy to select product
Delivered on tine
Good communication from carrier.(dpd)
9 May 2026
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found it easy to select your product, and that it was delivered on time with good communication from DPD. If you ever need more products, feel free to visit Appliances Direct for a wide selection of appliances.
Best regards,
Lee
Delivered my order on time
Delivered my order on time. Got a call of the driver 30 minutes before he arrived at my home, so I didn't have to stay in on the May bank holiday. I was sent emails to keep me informed of my order status and what to do before installing my order. The driver was helpful and informative too.
4 May 2026
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your order was delivered on time and that the driver kept you informed with a call before arrival. It's great to know that you found the emails helpful in keeping you updated on your order status. We're glad to hear that the driver was helpful and informative during the delivery process. If you ever need anything else, feel free to visit our website Appliances Direct (appliancesdirect.co.uk) for more great products.
Best regards,
Molly
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found it easy to purchase from us, enjoyed the good prices, and were impressed with our superb delivery options. If you're looking for more great deals, we recommend checking out Laptops Direct for a wide range of tech products.
Best regards,
Lee
ITEM NOT DELIEVERED ON DATE AGREED
2 May 2026
Reply from Buy It Direct
Hi Scott,
Thank you for your review.
Please accept our sincere apologies for your item not being delivered on the agreed date. We understand how frustrating delays like this can be, particularly when you are expecting delivery on a confirmed day.
I have asked our delivery team to call you within the next 2 working hours to discuss it further.
Your feedback will be reviewed internally to help improve our delivery service and customer experience.
Kind Regards,
Dyann
delivery communication.
paying for next day delivery which did not happen ,also no communication from Dpd on that day. Next day by sheer luck I saw driver delivering my oven to wrong house number 10 I am number 18,driver was not very pleasant when I asked him to check address .
2 May 2026
Reply from Buy It Direct
Hi Neil,
Thank you for your review.
Please accept our sincere apologies for the failed next day delivery and the lack of communication regarding your order. We appreciate how frustrating it must have been to then discover the delivery was being made to the wrong address, along with the experience you had with the driver.
We review customer feedback internally to help improve both our delivery service and communication processes moving forward.
Kind Regards,
Dyann
Reply from Buy It Direct
Thank you for the positive feedback! We are delighted to hear that you are happy with your purchase and that the item is perfect for you. If you ever need more products like this, why not check out Appliances Direct for a wide range of options.
Best regards,
Mark
Excellent information about delivery
Excellent information about delivery, arrived on time with prompt and courteous service.
27 April 2026
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