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BUY FIREWOOD DIRECT  Reviews 

983
•
TrustScore 4.5 out of 5

4.7

Firewood Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and smooth ordering process, finding the overall experience to be top-class. The product quality, especially the firewood, is highly praised for being well-dried, burning cleanly, and arriving in excellent condition. Many consumers also commend the prompt and efficient delivery, often noting helpful drivers who place orders precisely where needed. However, some customers noted occasional issues with delivery, including unexpected delays and a lack of clear communication regarding delivery windows or tracking updates. A few people also mentioned that some deliveries presented challenges, such as unstable pallets or drivers facing difficulties at the delivery site.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the quality of the wood, its burning... See more

Quality

Consumers find quality to be positive, consistently praising the high quality of the wood, describing it as... See more

Service

Customers had positive experiences with service, often describing it as great, fast, and efficient, with... See more

Order

Users describe positive interactions with order, highlighting the ease of the online ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a service ! Ordered couple of days before Christmas not expecting delivery until 29th onwards. But low and behold order confirmed and delivered the next day - amazing ! This time round we ordere... See more

Company replied

Rated 5 out of 5 stars

I've been ordering firewood from Firewood direct for a number of years and have never had a problem. Their wood is consistently dried, burns hot and clean, and is very well crated for delivery. Over... See more

Company replied

Rated 5 out of 5 stars

Firstly I would like to thank fire wood direct as I have been using this company for a number of years now and have not had any reason to complain about what was supplied or the delivery. Both service... See more

Company replied

Rated 5 out of 5 stars

Excellent service, logs arrived promptly and sriver put them where I wanted. Logs delivered in window although could have done being told when window was before it started as had to get home, as it wa... See more

Company replied

Company details

  1. Firewood Supplier

Written by the company

Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

983 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(983)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

Crate well packed

I made the mistake of ordering on a Wednesday afternoon before a bank holiday so the logs didn't arrive until the following Tuesday. However they arrived at the time they said they would and were well packed.

20 May 2026
Rated 5 out of 5 stars

Great wood

As ever, great wood at a reasonable price, delivered quickly and when they said they would.

30 March 2026

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