Just Eat for Business Reviews 

91
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Unreliable. No communication. No way to escalation. I will never use this again. I placed a GBP 200 order for a working lunch. The delivery driver decided to “deliver” food at the loading bay next... See more

Rated 1 out of 5 stars

Terrible. First order was cancelled as the restaurant is "no longer using their platform" but they hadn't taken it down yet. Second order was due for delivery between 8:30 - 9am - no tracking, no upda... See more

Rated 1 out of 5 stars

Have just had to delete my just eat account as I’m disgusted with the service and attitude. My last two orders placed were both incorrect, both I had requested a refund if my items were not available... See more

Rated 5 out of 5 stars

We swapped over to City Pantry from our old supplier and it made my life so much easier! There are so many restaurants to choose from and both their customer care team and account management team are... See more

Company replied

Company details

Written by the company

Just Eat for Business is the UK’s leading office food delivery marketplace and part of Just Eat Takeaway.com, the largest food delivery company globally. We are corporate specialists - making it easy for companies to order great food for any occasion, at home or in the office, feeding 30,000 people at over 600 companies every week. From meetings and events, to subsidized breakfasts and lunches, we have the solutions to meet new hybrid requirements in our post-COVID world. We are STS accredited and all our partners have an FSA hygiene rating of 4 or higher. Having recently received Silver rating in our Ecovadis sustainability assessment, we are hugely passionate about providing for a sustainable future. We believe that food at work creates a better business.


Contact info

1.8

Poor

TrustScore 2 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(91)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

highly recommend

Have started using Just Eat for Business for my weekly catered lunches. I used to use 3-4 different suppliers but now my account manager arranges with the caterers for me. Super handy and their team sets everything up and clears everything away which makes my life much easier!

8 January 2024
Unprompted review
Rated 4 out of 5 stars

Delivery was good and on time

Delivery was good and on time, food was labelled which made life really easy, good selection of food. Only issue was an error buying drinks which double charged and couldn't be resolved before the cut off time. Minor issue. Other than that I would recommend.

18 November 2023
Rated 5 out of 5 stars

Fantastic service for office catering

We started using Just eat for business for our office team lunches about a year ago and we think it's a brilliant service. The platform is really easy to use and the team especially like how everyone's meals are named to avoid mix ups!
There is plenty of choice of healthy lunches as well as more indulgent options. Would definitely recommend.

16 November 2023
Unprompted review
Rated 1 out of 5 stars

Late delivery

We had to phone Pizza Pilgrims to obtain an update because the delivery was delayed and no communication was sent at the appropriate time. They notify that, contrary to when it was placed on the 13th, the order was received in the morning. The initial response stated that the driver had left the pizzeria without the pizzas; another driver had to deliver them after 20 minutes; the driver had never contacted when he was at the building; the customers had a busy schedule; and now everything was delayed. A compensation is expected.

14 November 2023
Just Eat for Business logo

Reply from Just Eat for Business

Thank you for your review. We're sorry to hear about the issues you experienced with your order.

Our customer care team has issue compensation which should appear in your account in 3-5 working days.

Rated 5 out of 5 stars

Have used a few corporate delivery…

Have used a few corporate delivery services over the last few years in my role and this has been the best so far! The customer service team always keep me up to date and my account manager Andrew is always on hand to help me plan amazing pop ups for my team.

13 October 2023
Unprompted review
Rated 1 out of 5 stars

As a business owner

As a business owner, it is highly advisable to refrain from engaging with this particular entity. They possess a tendency to promptly refund funds to customers without any prior notification or consultation, which can be extremely detrimental to your operations. Their lack of effective communication and inadequate business relations further compound the negative impact, particularly for small businesses.

5 May 2023
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hi Adrian, thank you for your review.

We appreciate all feedback and it seems like this may be in reference to Just Eat UK (B2C) - we will pass this onto the relevant teams to follow up directly.

Best wishes,
The Just Eat for Business team

Rated 1 out of 5 stars

Restaurant prices, doggy bag presentation

My company pays £7.50 a day towards lunches on this site. the chicken salad I bought was 11.95. It arrived in a greasy, smashed box and contained chicken and rice instead of salad.

I have only used this service about 8 times and it has failed to show up once, been cold three times and the order has been wrong twice.

My dog gets chicken thigh every morning - prepared with more care than this.

I'd rather buy my own lunch than get this service for free.

27 April 2023
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hi KTG, thank you for sharing your feedback. We're really sorry to hear that you've been disappointed with the meals that you have received. So that we can record your feedback and take follow-up action, please kindly report this via the 'My Meals' area of your account and one of the team will get back to you.

Rated 5 out of 5 stars

I have had such an excellent experience…

I have had such an excellent experience with Just Eat, I had to order 130 Just Eat Vouchers, which had a 24 hour turn around. They were professional, helpful and very quick to answer all my emails. I would highly recommend them to use for your business needs and when ordering for your self. A big shout out to Andrew and Brandon who have given me fantastic customer service. Will definitely use again.

11 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience for a team celebration!

Half of my team was going to a celebration lunch and I was struggling to find something for the other half who were working remotely and a friend told me about the amazing service she received ordering DIY kits from Just Eat for Business. I ordered some curries to go to my team and it was such an easy straightforward process with great customer service!

Now that we're back in the office my office manager has started using them for meeting food and everything arrives on time with great tracking. So happy we found you guys!

26 July 2021
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Thank you for your review, Xanthe! We're happy to hear you had a great experience ordering for your remote team and are enjoying the service in the office.

Rated 5 out of 5 stars

Great variety of choices!

Our office recently used CityPantry/JustEat for our Wellness Week. We wanted to have a variety of vegan, vegetarian and healthy options and City Pantry had so many to choose from! We used City Brunch which was so delicious. The platform is really easy to use, we placed the order only 3 days before and everything arrived right on time. Looking forward to using Just Eat for Business in the coming weeks for our next office event.

26 July 2021
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Thank you for your review, Adrien! We're happy to hear you were impressed with the variety from City Brunch and found our platform easy to use.

Rated 5 out of 5 stars

Needed assistance on Chat

Needed assistance on Chat, Patrick came on straight away and was very friendly and willing to help even though I managed to suss it out for myself!

14 June 2021
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Thank you for your review, Sam! We're happy to hear you had a great experience.

Rated 5 out of 5 stars

Love using City Panty

Love using City Panty! Always arrives on time and tastes great

27 May 2021
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Thanks for your review, Rose! We're glad to hear you love ordering from us.

Rated 4 out of 5 stars

Overall great service

Overall great service. good selection of vendors. Easy to use. A lot of vendors require 24 hour notice which can be tricky trying to organise. Overall good and would recommend.

20 May 2021
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Thanks for leaving a review, Stuart! We're happy to hear you have had a great experience using our service.

Rated 5 out of 5 stars

Really easy to use the website.

Really easy to use the website.

Great products

25 November 2020
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hello,

Thank you for your review. We're really happy that you find our website easy to use!

Best wishes,

The City Pantry Team

Rated 5 out of 5 stars

We swapped over to City Pantry from our…

We swapped over to City Pantry from our old supplier and it made my life so much easier! There are so many restaurants to choose from and both their customer care team and account management team are the most professional of all suppliers I've used. My team love having their meals all arrive at the same time from one driver now as everything used to turn up separately and cause chaos in the office.

10 August 2020
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hi Rose,

Thank you for your review. We are so happy that you and the team are enjoying using City Pantry!

Best wishes,

The City Pantry Team

Rated 5 out of 5 stars

We have had excellent service with City…

We have had excellent service with City Pantry. Our account manager is incredibly helpful and is always willing to advise us on any queries we might have. The food deliveries are on time and really delicious, and much enjoyed by everyone. City Pantry has a great variety of restaurants and cafes on their site, and there is something to suit everyone and every catering situation. They are a fantastic asset to have in The City!

21 July 2020
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hello,

Thank you so much for your review. We're really pleased that you've had such a great experience with City Pantry so far!

Best wishes,

The City Pantry team

Rated 5 out of 5 stars

I've used City Pantry many times over…

I've used City Pantry many times over the years, mainly for lunches for meetings I've been hosting, and I have always found the platform easy to use with a broad selection of options - a significant improvement on a platter of anonymous sandwiches in terms of health and, in central London, value. I have once or twice had issues with specific suppliers but the City Pantry team have always been very supportive and responsive, and we've always received full refunds where there have been issues.

6 July 2020
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hi Thea,

Thank you for your review. We're really happy that you have enjoyed using City Pantry!

Best wishes,

The City Pantry team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look