Just Eat for Business Reviews 

91
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Unreliable. No communication. No way to escalation. I will never use this again. I placed a GBP 200 order for a working lunch. The delivery driver decided to “deliver” food at the loading bay next... See more

Rated 1 out of 5 stars

Terrible. First order was cancelled as the restaurant is "no longer using their platform" but they hadn't taken it down yet. Second order was due for delivery between 8:30 - 9am - no tracking, no upda... See more

Rated 1 out of 5 stars

Have just had to delete my just eat account as I’m disgusted with the service and attitude. My last two orders placed were both incorrect, both I had requested a refund if my items were not available... See more

Rated 5 out of 5 stars

We swapped over to City Pantry from our old supplier and it made my life so much easier! There are so many restaurants to choose from and both their customer care team and account management team are... See more

Company replied

Company details

Written by the company

Just Eat for Business is the UK’s leading office food delivery marketplace and part of Just Eat Takeaway.com, the largest food delivery company globally. We are corporate specialists - making it easy for companies to order great food for any occasion, at home or in the office, feeding 30,000 people at over 600 companies every week. From meetings and events, to subsidized breakfasts and lunches, we have the solutions to meet new hybrid requirements in our post-COVID world. We are STS accredited and all our partners have an FSA hygiene rating of 4 or higher. Having recently received Silver rating in our Ecovadis sustainability assessment, we are hugely passionate about providing for a sustainable future. We believe that food at work creates a better business.


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1.8

Poor

TrustScore 2 out of 5

91 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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1.8

All reviews

(91)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use. Very unreliable

Unreliable. No communication. No way to escalation. I will never use this again.

I placed a GBP 200 order for a working lunch. The delivery driver decided to “deliver” food at the loading bay next to the trash bins, rather than the lobby as per instructions. It came at the end of the delivery window with no comms on WHERE the genius delivery guy had left it.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible - deliveries didn't show, restaurants left the app.

Terrible. First order was cancelled as the restaurant is "no longer using their platform" but they hadn't taken it down yet. Second order was due for delivery between 8:30 - 9am - no tracking, no updates, didn't arrive. The restaurant said the driver never turned up, they'd contacted Just Eat who weren't available to speak. I called Just Eat - but their customer service team isn't online till 9:30am, and so our entire event was just foodless. There's no way to contact them, terrible customer service, DO NOT USE.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Have just had to delete my just eat…

Have just had to delete my just eat account as I’m disgusted with the service and attitude. My last two orders placed were both incorrect, both I had requested a refund if my items were not available but was sent inferior items instead. The first time I was credited to my account. The next day I used the credit to replace the order at a different shop, just eat made the same mistake, but refuse to refund my money. I work in the industry so I know how much money is being lost by wrong items being picked. Just eat don’t care about anything but profit so I’ve cancelled my account as I refuse to be ripped off and conned by a company like just eat.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

I was refused a refund again for cold…

I was refused a refund again for cold in edible food the food was tough as well, driver was late. I ended up closing my account and won't be using it again. Its more expensive to order food through just eat any way and they do not take responsibility for anything.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Half of shopping missing

I am disabled so I rely on delivery services to bring my shopping is spent £83 on shopping at morrisons using just eat a ticked for an alternative if the items wernt available but I got a message ge saying some items wernt available and id get a refund I waited ages for them to accept the order there was a knock at the door my order was here i was shocked cos they hadn't accepted it yet the man asked for my number I was that shocked I couldn't remember i said 2 numbers so the man went to his car to look hes said yes and drove off I knew then things were not right because of the only one bag I got inside and took out the shopping then I realised half my shopping was missing I conta ted the driver tokd him half my shopping is missing he said sorry about that and that was it I contacted them was told to leave an email someone would get back to me within 24 hours wich is no good to me my dogs had no food I had no milk I cannot just go out to the shops and buy it and it was most of my money so icouldnr afford to replace them i called morrisons who told me to call just eat and gave me their number I called them and was told I am not allowed to call them its just for partners and I had to wait for the email to be answered no good for me I tomd her my situation she wasnt botherd just kept repeating herself so imsat here carnt have a drink and my dogs have no food absolutely disgusting

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Twice we have orders arrive after 2…

Twice we have orders arrive after 2 hours last one we sent back as we had to make something to eat. They always act like it’s not their fault it is not the the restaurant to blame they have the order ready. Delete app Do not use and never trust their times

28 November 2025
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Thank you for your review - we’re very sorry to hear that you've had a negative experience.

This sounds like an order from Just Eat UK. To clarify, we’re Just Eat for Business - we provide corporate food solutions for businesses to provide for their employees.

You can get in touch with the Just Eat UK team via this link: https://www.just-eat.co.uk/help

Best wishes,
Just Eat for Business

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE FOR A WORK…

DO NOT ORDER FROM HERE FOR A WORK EVENT. - order for 13 pizzas never arrived for a work corporate team social.

EXTREMELY DISAPPOINTING

14 August 2025
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hi Maria,

Thank you for the review - I'm sorry to hear of this experience. Would you be happy to share the order details so that I can investigate for you?

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Missed deliveries and no communication until the delivery windows have already passed. It also sends you an alert saying 'your order should be with you in 30 mins' but it's not actually linked to tracking, it just means that's when you ordered it to be delivered. Not suitable for work functions at all, avoid at all costs.

2 June 2025
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hi Hannah,

Thank you for your review. I'm sorry that your experience didn't match the level of service we strive for. So that I can investigate fully, would you be happy to share your order details?

If so you can share them here, or email client-management@justeattakeaway.com with the subject line "trustpilot review".

Thanks.

Rated 5 out of 5 stars

Amazing service

Amazing service! Often much more affordable and efficient than the better known apps. What a find!

6 March 2025
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hi Melanie, thank you for taking the time to write a review.

We really appreciate your positive feedback and look forward to your next order with us.

Best wishes,
The Just Eat for Business team

Rated 3 out of 5 stars

Just Eat for Business offers a…

Just Eat for Business offers a straightforward website and generally reliable service, making it convenient for team lunches. The personalization of orders with names is a nice touch, eliminating confusion. However, there have been issues with deliveries not arriving and unsatisfactory customer support during disputes, which detracts from the overall experience.

7 November 2024
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Thank you for taking the time to write a review. We are sorry to hear about the issues you've been experiencing. So we can record your feedback and take follow-up action, please kindly report the problems via the 'My Meals' area of your account if you haven't already and one of the team will get back to you. Thank you

Rated 5 out of 5 stars

Reliable regular lunches

Use for regular team lunches. Really simple website and reliable service. Sure way to get the team into the office and improves everyone's work day.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We made the change to Just Eat for Business and I couldn't recommend them more! So handy that all of the food comes labelled with everyone's names, no more digging around trying to find who ordered what!

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Just Eat For Business everyday for…

Use Just Eat For Business everyday for our office lunches, they have great options, super tasty and always on time. Thank you for your great service!

23 July 2024
Unprompted review
Just Eat for Business logo

Reply from Just Eat for Business

Hi Olivia, thank you for taking the time to write a review.

We appreciate your positive feedback.

Best wishes,
The Just Eat for Business team

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