Budget Windows Ltd  Reviews 

295
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, knowledgeable staff and professional fitters who complete home installations efficiently while always keeping workspaces exceptionally clean and tidy. Consumers consistently note that the new windows and doors are top quality, delivering a smooth, draft-free, and highly reliable improvement to their properties. Some reviewers were not happy with the aggressive sales tactics and high pressure pricing strategies encountered during the initial quotation appointments. People also mentioned experiencing stressful installation delays, unexpected problems with ventilation vents, and difficult communications with the finance department regarding payment terms.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and helpful... See more

Service

People report satisfaction with the service, highlighting professional and friendly interactions from the... See more

Product

Customers consistently note ambiguous experiences with product installations. Many reviewers expressed high... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely from one customer to another.... See more

Quality

Consumers find quality to be positive, expressing satisfaction with their new windows and doors. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable. Would definately recommend. I dr... See more

Company replied

Rated 5 out of 5 stars

Would recommend for anyone thinking of installing new very high quality double glazed windows. Excellent service very good value considering the effort to install properly. The fitters Michael and Joh... See more

Company replied

Rated 5 out of 5 stars

We had a smooth, easy and positive experience with Budget Windows from start to finish. We were communicated with every step of the way and Kim our coordinator was happy to answer any query we had. Ou... See more

Company replied

Rated 5 out of 5 stars

I was looking round for someone to give me a quote for 3 new windows Budget windows where the only ones to answer a phone give me an appointment and actually turn up. The whole process was very quick... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(295)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

From getting a quote to measuring and fitting our windows and French doors, the whole process was smooth and everything was fitted perfectly. The staff are friendly and professional and the team who did the fitting were excellent. I would definitely recommend to anyone looking to replace windows.

28 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Andrea, thanks very much for taking the time to post your review, we really do appreciate it and I’m thrilled to hear how pleased you are.

Rated 5 out of 5 stars

First class company.

From the salesman to the fitters and customer service, nothing was too much trouble. We were kept informed every step of the way, and we are very pleased with the windows.
Shall certainly recommend your company.

27 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Koromar, thank you very much for taking the time to post your review, we really do appreciate the feedback and I’m thrilled to hear that you’d recommend us too.

Rated 5 out of 5 stars

A well oiled machine

Very good installation with good communication throughout All round good team effort A well oiled machine with stacks of humanity

27 September 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Kevin, thanks so much for your kind words, they are greatly appreciated and obviously fantastic to hear.

Rated 5 out of 5 stars

Just had 6 windows and a door fitted by…

Just had 6 windows and a door fitted by Gary and Adam. Two very nice lads and very professional. We are extremely pleased with the quality of the product and their workmanship. They even cleaned up afterwards leaving no mess.

23 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Donna, thanks a lot for taking the time to post your review about Gary and Adam, we really do appreciate the feedback.

Rated 4 out of 5 stars

Replacement windows.

Recently had windows replaced by this company and throughout the whole process I found them all to pleasant and professional. The telephone link (Kim) was most helpful and when there was a change of date for the installation she kept me fully informed and again was most professional. The installers arrived on the specified date and got to work immediately, and never took a break but worked through the day.
All in all the company did not disappoint and left the site clean and tidy.

14 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Paul, thanks very much for taking the time to post your review, it means a lot to us and we really do appreciate it.

Rated 5 out of 5 stars

Smooth process from start to finish

From the moment I agreed to the purchase I have felt well cared for. I was kept informed every step of the way by Jane, the project coordinator. I knew what would happen and when. The team who came to install my door and window were on time, polite, efficient and they left no mess at all. If the door and window prove to be as good as the team, then I shall have nothing at all to complain about.

19 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Ptoo, thanks very much for your kind words, they really are important to us and really appreciated. I’m sure the products will stand the test of time and exceed your expectations.

Rated 5 out of 5 stars

Professional and friendly

Professional and friendly. Just had windows fitted, the team of two did an excellent job. They were quick but clearly did not cut corners and did a great job, the lads also cleaned up afterwards showing respect for our property. If we needed any further work done we would have no hesitation in using again.

12 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Derek, thanks very much indeed for your lovely review, it’s greatly appreciated and I so important to us to hear feedback from our customers.

Rated 5 out of 5 stars

Last 4 windows to complete whole house project.

I have bought from windows plus on a few occasions. I have always found them to be professional. They work with the client to provide a smooth service. The fitters do a very good job to a high quality.

10 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Anne, thanks again for your repeat custom and also for your kind words, we really do appreciate it and I’m thrilled that we’ve been able to deliver a high level of service for you.

Rated 5 out of 5 stars

Professional alongside friendly…

Professional alongside friendly service. Can do attitude with a view to undertake and complete the fittings.

11 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Sheila, thanks very much indeed for your feedback, it’s really important to us and greatly appreciated.

Rated 5 out of 5 stars

Great overall experience

Great overall experience. Excellent customer service and constantly kept updated on each stage from ordering to fitting.

10 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Sophie, thanks so much for your review, it means a lot to us and is really appreciated.

Rated 5 out of 5 stars

Window Instilation

Gary and Adam were absolutely brilliant. Friendly Conscientious and a credit to the firm.

10 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Sandra, thanks very much for your feedback about Gary and Adam, it’s wonderful to hear and greatly appreciated.

Rated 5 out of 5 stars

From the minute we ordered our new…

From the minute we ordered our new door, we were notified every step of the way.
The staff are so friendly and very helpful
We wanted a door a meter wide and there had it made for us.

1 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Angela, thanks a lot for your review, it’s really nice to hear and obviously we greatly appreciate the feedback.

Rated 5 out of 5 stars

excellent service

Excellent service from this company from start to finish very happy with new windows and door.The installers were very helpful and laid dust sheets and tidied up afterwards. Thanks to all at buget windows would recommend to others.

4 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Jennifer, thanks very much for taking the time to post your feedback, it’s greatly appreciated.

Rated 5 out of 5 stars

The new windows really lift the houses…

The new windows really lift the houses appearance. I noticed immediately how much warmer the rooms seem. The windows were installed by a great team Gary & Adam who obviously have a great empathy with each other and work with a unified process. They were very respectful of our property with dust sheets covering the walk ways and work area and tidying as they went a long The manufacturers of the windows made a mistake with the measurement of one of our outside sills the back office were quick to order a replacement and kept us informed about the new fitting schedule the replacement came two days later and Gary and Adam gave up some of their down time and fitted the new window that day. A first class team recognized by our cat Storm who wanted to go home with Gary.

3 September 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Thank you so much for your lovely review, it really means the world to us and we really appreciate it. Gary and Adam are both great lads, so Storm must have good taste in people!!! I’m sure they’ll be delighted to hear how pleased you are with the work they’ve carried out and I’ll be sure to let them see this. Thanks again.

Rated 5 out of 5 stars

Very professional

I haven’t had my windows fitted yet but everyone who has been involved in the process have been pleasant and friendly and very professional.

27 August 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Linda, thank you very much for your feedback about your experience so far and I look forward to hearing from you once you’ve had your windows installed. Thanks again.

Rated 5 out of 5 stars

Prompt and professional

Fantastic experience with Budget Windows! Lots of detail in description of windows and doors. A swift and professional process.

27 August 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Johanna, thanks very much for your feedback, we really do appreciate it.

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional! Sales manager was rude. The person who came to measure my windows was highly inappropriate, saying he would drunk call me

20 August 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Delen, I’m sorry to hear that your experience has not been a good one and I’d like to investigate further to see what has gone wrong, as it is certainly not what we want to hear from our customers. I will speak with senior management and you will be contacted tomorrow. Thanks very much for highlighting this to us and you can be assured we take all complaints very seriously.

Rated 5 out of 5 stars

Professional sales manager

Bez (Mr. Bayat) came to present their products to us.

Sadly we don't have the urge to replace our windows yet. However he has been very professional and helpful. We now know about their products well and will give them a ring when we plan to replace our windows!

30 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Jessie, thank you very much for your feedback about the service received by Bez, we really do appreciate it and it's great to hear. I do hope that we may be able to assist you in the future when you decide to change your windows. Thanks again.

Rated 5 out of 5 stars

Window Installation …

From the first conversation with Alison who kept me informed of any updates and scheduling to all the team involved.
The two guys that came to install the three windows, arrived slightly earlier than planned, were excellent and job completed in two and a half hours.
Extremely satisfied with the quality of the windows and the service provided by Budget Windows. Value for money.
Highly recommend.

22 August 2024
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Christine, thanks very much for taking the time to post your review, it’s really appreciated and obviously fantastic to hear. I’m also thrilled to hear that you’d recommend us to others as that’s the best way for us to generate new business.

Rated 4 out of 5 stars

My Picture Window

I had a bespoke window put in and I would have given 5 stars but I think there is a lack of communication between the trades. Having said that, a fantastic job was done. I would also like to compliment all concerned who kept in touch with me from beginning to end. I would certainly recommend this company.

9 August 2024
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Penelope, thank you for your valued feedback, we really do appreciate it and will use it to ensure our service and communication levels are improved in the future. I’m obviously delighted to hear that’s recommend us following your installation so thanks again for that.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look