Budgetdirect Reviews 

Great service the consultant was very helpful and knowledgeable.

My experience with Budget Direct has been extremely disappointing.
I lodged a claim for a collapsed stormwater drain that runs beneath my front gate and front entrance. Budget Direct sent two plumbers to assess the issue, but the assessment appeared very superficial. They simply looked at the area, took a few photos, and left. There was no detailed investigation to determine what had caused the pipe to collapse underground.
My claim was subsequently denied on the basis that the damage was due to "wear and tear" and that I should have maintained the pipe. What I struggle to understand is how a homeowner is supposed to maintain or monitor a stormwater pipe buried beneath concrete. There were no visible signs of a problem until the pipe failed.

It feels unfair to be told that I should have prevented an issue that was hidden underground and impossible to inspect without specialised equipment. I expected a more thorough assessment and a fairer review of my claim before it was rejected.
Unfortunately, this experience has left me feeling let down and questioning the value of my insurance coverage when unexpected problems arise.
What the hell am I paying for?

If you are insuring someone under the age of 20, do not use Budget Direct. A kangaroo jumped out in front on my sons car. After claining on our insurance policy and getting the car fixed, they will now NOT renew his insurance policy as he's classed as "high risk". A kangaroo can jump out in front on any driver regardless of your age! They will take your money as long as you don't have to make a claim.

The staff are really friendly and professional with good prices on vehicles would recommend

Very competitively priced, easy to navigate the process and great having the flexibility to determine the first payment date, even after the insurance date commenced.
Only reason for not giving 5 stars is the vehicle inspection process. Even though my photos were in jpeg format the website wouldn't accept them. I had to upload them using a different method, which took a look longer.

Easy to take out new insurance, excellent after care (I locked myself out of my new car and the team arranged a locksmith pronto), and polite staff.

Very fast and easy. Salesman helped me get cover that was far cheaper than my previous insurance. Also got road side assist. He set my first payment date up for later incase I changed my mind in the interim.

Price is in budget

Left on the side of the road for nearly two hours because they didn’t transfer our policy to our new car correctly.

We did everything right and called more than two weeks in advance to have the policy updated. Despite that, they failed to update their system.

After spending 1.5 hours on the phone, we were told we had to pay because our policy had only been updated “today” — even though they never processed the change when we originally called. We were passed around from contact centre to contact centre, with no one actually helping.

We have all the emails and proof.

I can’t express how poor this experience has been. You get what you pay for.

And as I type this, I am still sitting on the side of the road. I have been here since 11 a.m. Hung up on multiple times, transferred over 9 times. ****DO NOT DO IT****

I made a claim on a van that my company had insured with Budget Direct under their Comprehensive Vehicle Insurance policy. The van sustained front-end damage in an at-fault accident.

It took two weeks and multiple phone calls to their Claims Department before the van was even collected and taken away for assessment. It then took a further week before a repair quote was provided.

The repair quote was approximately $9,000. Despite the van having an agreed insured value of almost $11,000, Budget Direct decided to write the vehicle off.

They eventually paid the agreed value, but after deducting GST, the $1,000 excess, the $2,000 buy-back value, and the remaining $1,000 insurance premium, my company was left with the damaged vehicle, had to fund the repairs itself, and was approximately $3,000 out of pocket.

This was my experience with their “Comprehensive Vehicle Insurance” after being a loyal customer for many years.

I also had other vehicle and home insurance policies with Budget Direct, but following this experience, I have cancelled my policies and will never insure with them again.

I encourage any prospective customers to carefully read the policy terms and fully understand the claims process before choosing this insurer.

Budgetdirect are extremely helpful with meeting requirements

Requested a car insurance quote, online, but was advised that Budget Direct could not issue a quote, as one or more of the alterations/additions that had been made to my vehicle, rendered it uninsurable. They did not specify which of the alterations/additions that they were referring to. I had side steps fitted to my Mazda BT50, by the dealer, prior to delivery. I had Pedders add a heavy duty leaf spring to raise the Ute by 100mm, for added stability when loaded. I had ARB fit a recycled plastic bullbar (as used by police and ambulances and the only bullbar that can be legally used in Europe). I would consider that all those alterations enhanced the safety and performance of the vehicle and my current (long established and highly rated) insurer has no problem with any of these alterations. I lodged a complaint with Budget Direct and I received the standard computer generated acknowledgement of my email. I received a subsequent email advising me that Budget Direct had tried to call me but got no response, however, my missed call list on my phone tells me a different story. I would like to say that Budget Direct customer service is woeful, but its actually non-existent. My questions were never answered. All I received were vague statements and out and out lies. The best I can say is that I dodged a bullet, by finding out that this company is the opposite of what it’s slick adds suggest, before things went any further.

It was an easy one
And felt so good have 30% off an a new member

I was shopping for comprehensive insurance and was delighted with the price, customer service person was very helpful and friendly

The staff were very helpful and friendly.

Thank you🙏🙏🙏

If I could give 0 stars, I would. This is hands down the worst insurance company I have ever dealt with. Months after I canceled my policy, they secretly continued to deduct money from my credit card. When I contacted customer service, they gave me conflicting stories and made up excuses that completely contradicted each other. Absolutely untrustworthy.

It was all good but I think for someone 49 years old it is a bit expensive

This company does not pay claims. We had a burst water pipe causing damage to a ceiling. Had a plumber repair the leak and a plasterer repair the plaster and paint it. After submitting the claim, they asked for more and more detailed receipts, forms, assessments of damage and this dragged on for 4 months until I realised they were simply not going to pay and I cancelled the policy and went with another more reputable company. Would not recommend