Budgetdirect Reviews 

Easy to compare and secured a better price than we’d been paying previously.

Budget is great unless you need to make an insurance claim. Cheap, but lousy service. I am currently waiting 60 days for my car repair. They dont seem to care. I also asked for a refund on 2 months of insurance premiums - I stated that how could my car be in an accident if its in your shop for 2 months. They said no way. It would have been good to know that 21 days of hire car is only a token if the car will be in repair for over 60 days.

It was pretty much all bad. I had to suffer the embarassment of being insured by someone of this name, but i had never even looked at other quotes. Cancelling was a nightmare. They also had the wrong registration details. I can only imagine how hard it would be to claim.

I had to call Budget Direct during an emergency, and the customer service I received was extremely disappointing. The lady who answered the phone sounded clearly annoyed from the start and treated me in a dismissive and rude manner. When you're dealing with an emergency, you expect empathy and professionalism, not to feel like you're an inconvenience. If this is the standard of customer service Budget Direct provides, I'll seriously consider switching my motorcycle insurance to another company. Very disappointing experience.
No , I'm not a bot and Yes this happened for real just yesterday night

I haven't had any problems everything seems straight forward the only thing I haven't received is a policy I thought maybe it might take while after the first payment had come out but I still haven't received anything. Please can you send me a written policy setting out out everything for me to keep as a reference. I believe we have our home and contents with you as well and are very happy with that too. I think the prices are reasonable. I have maximum protected no claims bonus on my car insurance. I'm also happy to recommend you to family and friends. Thank You

The worst insurance company ever!! I’d rather pay a bit extra and go with another insurance provider.
I was recently involved in a motor vehicle accident, where the other driver was at fault (the car hit me from directly behind). The other driver went to his insurer and then sent me the claim number which indicated he had paid his excess and was at fault. I contacted budget so they could handle the claim/repairs on my end and was told I would have to pay the excess and that it would be refunded if it was determined I was not liable, they also told me that my insurance premium would increase!! I had the documents from the other driver’s insurer clearly indicating they were at fault. They also informed me that because the other vehicle was classed as a TRUCK (it was a small Daihatsu Hijet) that according to Budget Direct’s policy, if you’re involved in an incident with a truck, you’re automatically at fault until they investigate and determine who’s liable!! I have never heard of such BS from any other insurance provider in my 25+ years of driving! I contacted the at fault driver’s insurance company (Shannons) myself and they have taken care of me and my vehicle and organised repairs/ hire car etc. I can’t sing their praises enough. Needless to say, I’ll be changing insurers as soon as my policy ends.

Bingle was cheap but a year later they have raised the price budget direct is much cheaper I saved $70

I have other policies with Budget, always very easy to use the website

Quick and easy online process. Great value for money.

I recently purchased an insurance policy from budget direct for my vehicle as the online quote came back significantly cheaper than their competitors for the same benefits.
I found their application service simple and easy to use & cover almost immediately for my vehicle.
Budget direct staff made the whole process far less overwhelming than past insurance experiences & I would highly recommend them to my family & friends.
I will definitely be using their insurance services in the future.

The service was amazing the lady i spoke to was so friendly and help to understand the process. She didnt make me feel stupid and she was helpful and suppotive

Great value. Easy process, clear communication.

Budget Direct has the worst service I have encountered in all car insurance companies I have engaged. They were OK a few years ago, but since they have engaged overseas call centers, it's been abominable. My claim was retracted without my consent 3 times, causing me many phone calls to sort it out. The communication between departments is totally lacking, hence I heard one thing from this one and another from the other one. It's been a nightmare, fortunately I found a great repairer called Jubilee Repairs in Meadowbank in Sydney and they have compensated for my misgivings with Budget Direct. Once this repair is done, I will be out of here, after being a loyal customer for over 5 years.

It has taken me a year to take my ex partner off my roadside assistance and the process was very tedious. Instead of being able to take someone off, you have to either cancel or wait until the end of the policy to sign up again without your ex. I have been on auto renewal for years with them and when going through this process I could not even waive the cooling off period because “technically” I wad signing up for a new policy. I did all if this over the phone, it was very hard to understand them as there was heaps of background noise and got transferred to someone who had no idea why I got transferred to them. On top of that they could not copy my details from my previous policy. Honestly, if you make it this hard to change a policy, next time I would just go with another provider.

Easy to apply online & no wait time
Needed an additional certificate & the customer service made it very easy & very helpful.
Maybe slightly more expensive but happy with overall experience

Budget Direct always have the most helpful and informative friendly staff. Budget Direct rates are also very competitive with other insurers-so that is always better “for the hip pocket”!

Easy to deal with.

I spoke to Thuli online and they were extremely helpful, clear and efficient. Highly recommend. Also got great rates compared to other car insurance companies for exactly the same benefits/cover.

Budget Direct will increase your premiums unreasonably year on year. No room to negotiate a better deal.