Budgetdirect Reviews 

Good experience with Budget direct. Car got damaged by a natural event and they took me through the process and supported me throughout the claims process.

Great company, easy to deal with, got a fantastic deal,saved me a lot of money

One of the easiest process I’ve been through, staff was very friendly and explained everything in detail. Would recommend

I am a senior lady and they explained things clearly, often more than once.
The money I saved is amazing.
My previous insurer charged me over $4,000 per year for house and contents, Budget is only a quarter of that.
The Car insurance was a few hundred cheaper.
I am very happy with the service I received.
Aileen

Easy thanks

I got insurance on my bike, but they didn't ask for photos or the odometer mileage , so I'm wondering how good the insurance will be if I ever need to make a claim. Other then that it was easy and the customer service person I spoke to was great

Minor damage from storm. $4000 area. First claim in 50 years. Slow to inspect damage. Slow to affect repairs (but good job) Dunno if slow is correct re payment cos the damage was affected just after Christmas and in July I am still waiting for their payment which they promised on my last 2 calls.

The man I spoke to was very helpful. The price was about half of what I am currently paying. Customer service was spot on.

​I am deeply frustrated and disappointed with Budget Direct Pet Insurance. My dog had an infection that was treated and resolved before we joined. A few months later, my dog developed the infection again. Budget Direct completely rejected the claim.
​When you read their fine print, you realize a massive catch: if your pet gets a common, curable illness, they will slap a "pre-existing" or "recurring" label on it and refuse to pay a single cent.
​It feels like this insurance is designed to only cover things that happen exactly once in a pet's lifetime. If your dog is prone to simple, recurring issues like ear or eye infections, expect to pay 100% out of pocket despite paying your monthly premiums. I will be looking for a new provider that actually understands how basic pet health works. Unreliable and absolutely not worth the money.

Never ever use budget direct! They took three weeks and 10+ phone calls to sort out a no fault claim for $2200! I was hung on multiple times for telling them they have bad customer service and treated like an idiot when I was in the right the whole time. Absolutely disgusting service!

great experience…only issue being able to retrieve quote on line

Quick and easy

Worst insurance company I have ever been with ! My experience was they lied and did anything to get out of paying any legit claims . I wasted my money going with Budget Direct , There are better , honest and fairer insurance companies to go with! Please read the fine print , as i found it misleading , Ambiguous and with Conflicting statements . After my experience it was clear , This is a greedy company only after Taking $$$ from their customers and not honoring the insurance claim ! Why would any one want to support such a corrupt company ? !!

Finally i can’t make the claim the reason that they said I misrepresented at the begining due to I applied my vehicle to Uber later on….

I am just not satisfied the result but I learn how to choose and get advise from the begining

The customer service was great and the price even better.

Very disappointed with my experience with Budget Direct.

I had a water leak in the wall of my house and did the responsible thing by arranging a plumber to repair it immediately to prevent further damage to my property.

When I spoke with one of your staff members, Ken, he acknowledged that I had acted promptly and told me I would receive a partial reimbursement. He even asked if I was happy to proceed on that basis, and I agreed.

After waiting almost two weeks with no update, I finally received a call from the same staff member telling me that I was no longer eligible because my policy did not qualify. This was completely different from what I had been told initially.

The issue isn't the money—it's being given information that I relied on, only to have it changed later. Customers should be able to trust the advice they receive from their insurer. If I had been told the correct information from the start, I would have accepted it and moved on. Instead, I was left waiting, only to be disappointed by the reversal.

As a result, I withdrew my claim. Unfortunately, Budget Direct has now lost a loyal customer. I had trusted them with my home and contents insurance as well as my vehicles, but after this experience, I no longer have confidence in their customer service or the way they handle claims.

I hope Budget Direct improves the consistency of the advice given to customers so others don't have the same experience.

Great service, very informative, so very helpful in what I was looking for. Price was very reasonable.
Very happy with the whole package.

Easy to compare and secured a better price than we’d been paying previously.

Budget is great unless you need to make an insurance claim. Cheap, but lousy service. I am currently waiting 60 days for my car repair. They dont seem to care. I also asked for a refund on 2 months of insurance premiums - I stated that how could my car be in an accident if its in your shop for 2 months. They said no way. It would have been good to know that 21 days of hire car is only a token if the car will be in repair for over 60 days.