Bucherer UK Reviews 

Jean-Louis who served me gave me the best luxury customer service experience I've received to date. He was very friendly, polite, and dealt with me with a high level of professionalism. He was a great example of how luxury customer service should be!

I had the pleasure of purchasing a watch from the Bucherer Selfridges store. The experience was exactly what you would expect from a high end boutique like Bucherer. The staff are great, especially Jean-Louis who patiently and professionally assisted me throughout my journey. His experience and expertise when it came to luxury watches was what you would expect from Bucherer. The boutique itself is very well located and maintained to a high standard as you would expect it to be. It was a 5* luxury experience!

Me and my wife walked into this store with intentions to make purchase. Instead we walked into a store to meet the most rude staff we have ever experienced.
Two reasons not to even think about entering the Westfields store; no professional knowledge on watches whatsoever. Staff show an attitude of patronizing superiority. I don’t understand how a reputable company could employ such staff. I’m still shocked as we really didn’t expect to feel so disappointed and upset as we left. They were condescending and arrogant. Please don’t waste a journey or your money here.

Best store in London! I really appreciate all the help and effort received from Hoda and Jimmy for my wife’s anniversary present; we can’t thank them both enough as they made my wife’s day perfect!

I ordered the Longines Master Collection Chronograph online. I have been in touch with a member of the Online team named Abraham who has provided an exceptional level of customer support and service. I would certainly recommend buying from Bucherer especially if you want honest treatment and support to help you build and enrich your watch collection.

Thanks again Abraham and Bucherer online team.

Jean-Louis exceeded all my expectations. He gave me excellent advice during the buying process and made my dream come true by buying my first Rolex watch.

I have used the online store the assistance I received was 5 star from Alex Lukakis and Jake scatchard in answering questions towards purchasing the item in a good timely manner .

Visited Bucherer selfridges london, to collect my husbands Rolex watch, was assisted by Linda, who was a professional friendly and extremely helpful, which made the experience great, lovely lady, a credit to the company, thank you so much, will definitely be a returning customer

Great customer service. The best service I have ever received. My sales associate was Linda, and I really loved being on her service. This rolex store became my favorite branch because of her. Hopefully I will have the chance to purchase another watch. Excellent service.

Linda
Watch was tried on and she went through the operation of the watch and set the time and then put all the information together certificate receipts
Today Linda’s patients as been brilliant my card was declined and wasn’t sure if the reason Linda then said the best way forward was to call my bank which then authorised the payment cups of coffee and water one very patient lady today can’t thank her enough
Regards
Sol

I am so happy we found Alice at the start of our journey with Rolex. The watch was a wedding gift for my husband who had been long waiting for his first Rolex timepiece.

Alice helped guide us in understanding each timepiece and finding the perfect match for my husband-to-be. We can't be thankful enough to Alice and we look forward to working with her to build our collection in the years to come.

I had a fantastic experience from start to finish at Rolex One Hyde Park store, as my son`s birthday is coming up. Ms Afet assisted me with all I needed, she is very talented , profesional and friendly. I bought an excellent watch for my son. Ms Afet`s excellent service is highly recommended.

I was struggling to choose the best watch for
myself. I came to Rolex Selfridges the sales
person called Arnis was super
knowledgeable and helpful. He chose the
suitable style and gave me the best opinion.
That was efficient, helpful and unforgettable
experience that I had. Thank you so much 😊

JJ from Convent Garden Shop is nice and helpful. She knows what we like and always do great recommendations. Brilliant service. Highly recommended.

The lady who served me is Linda. Very warm and professional

A perfect shopping experience, the professionalism shown by the jean-louis manager was amazing, from the moment I entered the shop the jean-louis manager always asked if I needed any help and went out of his way to meet any request I made, the shopping process was very pleasant and I look forward to seeing the jean-louis manager again!

I was extremely pleased with the service i received from linda.

Let me just say Volkan from Selfridges is
Absolutely amazing and professional . If there is anyone that wants someone who will go over and Beyond to make sure your needs/wants are for filled then Volkan is your Man ! .Cant wait to start growing my collection with him 🔥

I was incredibly pleased with the service I received from Linda. I was looking for a very specific type of watch, which she managed to acquire for me In a time period that was quite frankly outstanding.

Thanks for all your help!!!! from Simon a very happy Rolex owner!!!

i was waiting so long time for my watch
i been this place
they took detail for register after 2 week later my watch arrive
Hoda give great service realy Happy