Bucherer UK Reviews 

Very nice necklace for my wife
Ashley was very helpful
Thank you very much

We had such an amazing experience with Bucherer at Selfridges. Ash was extremely knowledgeable, non-pushy and just a really positive energy. We was explained about the 4 C's of diamonds and how they are then priced. We also managed to get my earrings cleaned by a gentleman called Danilo. Just an overall really pleasant experience and took a lot of the stress away from our decision. Some of the other stores we visited really made us feel rushed and under pressure to make a decision. We will be returning to purchase our engagement ring when back from holiday next month :)

I came to selfridges to purchase a gift for my anniversary... I walked into the bucherer jewellery store where I was introduced to an amazing chap called ashley, he made me feel extremely comfortable and welcomed, after telling him a few details about my partner he found me the perfect necklace. Money well spent! Great service from start to finish and I will definitely be coming back

I went into Bucherers Covent Garden store today to purchase a Rolex. I’m disabled and rely on a walking stick. The gentleman that opened the door for me was a true gent, he asked me to remove my cap (which I always do when entering indoors) and my sunglasses, no problem. The other members of staff, totally ignored me, the girls stood there chatting oblivious that I needed a member of staff to help me.
When a member of staff did acknowledge me (a Far Eastern male) I asked him about a Rolex Perpetual with the blue face, they are hard to get hold of, he sarcastically replied “I’m not a watchmaker”. Then I asked him about a Rolex submariner, he just pointed to the display.
I’m a very proud South Londoner and I have a very thick South London accent, the staff in the store where the snottiest and the most arrogant shop assistant that I have ever come across. I’ve just lost my wife, the last thing I needed today was snotty nosed staff looking down their noses at me!
When I purchased my Cartier from Watches Of Switzerland, I was treated like royalty. If this how Bucherers treats their disabled and customers who don’t speak with a stuck up accent shame on them! I will spend my money where it is appreciated, watches of Switzerland!

Had a very positive experience with Linda Asamgoah at Bucherer at Selfridges. Linda was exceptionally professional and very friendly. She was exemplary in her customer service delivery. She gave me time without making me feel rushed and engaged really well offering me sound advice and helping me choose a very special timepiece. She fully delivered and helped me achieve my wish of having a Rolex. Linda is a true asset to Bucherer and it is because of her outstanding customer service that has compelled me to write this review and recommend highly to visit her at Bucherer.
Thanks Linda !

Great quality of jewelry and super friendly client service.

I spent a huge amount of money with the Selfridges branch but was then confronted by a member of the team at their Rolex boutique telling me I had to buy personal gifts for the manager and I had to buy jewellery I didn’t want otherwise I could t collect my watch.

Basically blackmailing me !!

This boutique does not reflect the Rolex brand and the two female assistants and the manager are running a private enterprise to boost their earnings.

Beware

Disappointed with the knitsbridge store at Hyde park London . I visited the branch 1 year ago to discuss purchasing a Rolex sea dweller . The salesman took my expression of interest and although you can never give a delivery date for Rolex , he did say there a major retailer and AD for Rolex in a prime location so May get one sooner than other stores . I have called them 2-3 times over the year but just get the same answer, we can’t tell you where you are on a list or when you may get one . Since I put my name down , 2 of my other colleagues have had a AD call them from goldsmiths and received theres . Deeply disappointed. Thank you for your reply which took over 5 months . Dreadful service

My visit to a Rolex store was an overwhelmingly disappointing experience. I had my sights set on a £40,000 gold Rolex watch, only to be informed that I had to purchase an unrelated, cheaper unwanted item beforehand from another store. This manipulative sales tactic was unethical and shattered my expectations of the brand. It's disheartening that Rolex would resort to such deceptive practices, prioritizing profit over customer satisfaction. This encounter has left me questioning the integrity of the store and tarnished my perception of the brand. Beware of this dismaying approach if you plan to purchase a watch you have been waiting a long time.

I dealt with Lee in Selfridges for the Tissot Chonograph that I purchased. Lee was very helpful throughout the process, even adjusting the links on the watch to ensure it fit perfectly. I'd highly recommend buying a watch from Lee. Thanks again!

I ordered a ring for our wedding at Bucherer Selfridges London and waited for 3+ month now. They promised me many times to call me for the updates, but they rather never called back or said I need to wait for longer. Now they just ignore my call/text asking for updates. Just amazed how long they would need to make a ring, or they haven’t even started?

My first watch purchase !
Was greeted by Felix Whos a sales assistant. Was very helpful and easy to speak to , delivered me the time piece which I was in search off which was a yacht master 18k oyster flex left as a very happy customer and would recommend new buyers to go have a speak with him !

I have been a client of bucherer for a couple of years now and my grandfather before me. We were seen by Jean Louis the assistant manager at Bucherer Selfridges. I have to say the service was impeccable.
We were invited into a room where we discussed the watches from Rolex and what my preferable watches are. His knowledge of the brand and especially the new releases was impressive to say the least. His questions were discreet although I’m an existing Rolex customer and it was a breath of fresh air to see Bucherer and Jean Louis actively trying to sieve out the resellers.
We talked he understood what the brand means to me and the specific watch I was after.

I have to add that what impressed me the most was one of my first encounters with Jean Louis.
As I was stood talking to him a quite high profile TV presenter/football pundit for CBS walked in. He continued the conversation with myself as usual until the conversation came to a natural finish. I didn’t feel rushed.

As I walked out I could see that she knew him in the way she greeted him.
He was as pleasant with her as he was with me, his unwavering customer service was impeccable.

I visited the Knightsbridge store and had the pleasure of meeting the general manager Nafiur. All the staff were so friendly and amazing and I was able to walk out of the store with my ultimate dream watch. I have a very special watch but the experience of visiting the store and how I was treated has really made the watch even more special to me. Thank you Nafiur and all your colleagues.

Jackie is perfection so professional and knowledgable! thank you so much again for such a lovely experience. I’ve already received several complements on my Cartier watch❤️🤗

Hello,

Me and my husband bought swiss travel pass for 15 days and we found a coupon for a bracelet gift in the app.

However, we asked in Geneva, Lausanne, Bern and Zermatt and the employees did not know about it.

Especially the lady in Zermatt was really rude and unprofessional. She said she had no information and that we are not the first ones to ask, but they are expensive and she can not just give them away. We felt like crap as the pass was not cheap either. We asked if she could not check with the headquarter and she said she is waiting for instructions from them, but did not try to call them, even if she said we were not the first ones to ask. Really unpleasant experience.

TERRIBLE EXPERIENCE. I ordered a watch for my wife’s birthday on 3rd April from the website. Received no email confirmation so rang up the customer service number and no answer. I was prompted to leave a message however the voicemail inbox was FULL and did not allow me to do so. I emailed the address provided and my email bounced back as undeliverable. Finally got through to someone who said they were experienced technical difficulties and my item would be shipped next week. Next week has arrived with no news. Have rang back and experienced the same problem, no one answers the phone and I am unable to leave a message. I have emailed again but no news as yet. Absolutely shocking customer service from a supposed luxury company. AVOID!!!

Terrible experience from what I thought were a quality company. I ordered a TISSOT watch that arrived NOT working. I agreed to return the watch to exchange to a more expensive model. I paid the extra money and heard nothing. After chasing the assistant by phone without reply I eventually spoke to someone who informed me that the replacement was damaged. I was then refunded my payment and asked to look again at the website to see if there was anything else they could help me with. I rang the next day after looking at their website and asked if a particular model was working and in a brand new condition. I was told they would make sure everything was OK and email me to confirm this. Anyway I have heard nothing for two weeks so have purchased not one but two TISSOT watches from a fabulous retailer due to their quality customer service.

I bought a watch on line late Saturday, Arrived on Tuesday, Emailed in advance to inform me of FedEx timing, Spoken today to a charming young lady called Katie,very polite and professional.
Excellent service from start to finish.
Highly recommend this company.

The knowledge, care and courtesy shown by the staff at the Bucherer Rolex Boutique in Knightsbridge, was exceptional. A special mention for Jing, who managed the process of the purchase of my Rolex from start to finish. Her product knowledge and
dedication to customer service is second to none. I would wholeheartedly recommend Bucherer for the purchase of your Rolex