Brothersintimeuk Reviews 

255
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company, showing exceptional overall satisfaction. Customers frequently praise the incredibly helpful and professional staff members for providing knowledgeable and patient advice on luxury watches. Buyers note that the timepieces consistently arrive in pristine condition, fully certified, and match their online descriptions perfectly. Some reviewers were happy with the surprisingly smooth online purchasing process and the remarkably clear communication throughout. Consumers specifically appreciate receiving prompt updates, tracking details, and exceptionally helpful answers during their remote transactions. People also emphasize that the delivery is fast and the overall transaction feels completely secure and reliable.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing complete delight with their timepieces. Customers... See more

Service

Consumers find service to be exceptionally positive, praising the prompt communication, smooth transitions,... See more

Staff

Reviewers express great satisfaction and appreciation regarding the staff, highlighting fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a few back and forth messages it was clear that Giuseppe really knew his stuff about the watch in question. (I had spent the last 6 months researching it!) One of my concerns was about... See more

Rated 5 out of 5 stars

This is my second watch I’ve purchased through Brothers in Time and specifically in dealing with Giuseppe. I always follow the principle of ‘buy the dealer’ before the watch and Giuseppe is someone wh... See more

Rated 5 out of 5 stars

I had been looking for a particular new Omega watch for some time but didnt want to afford a new one. I saw what i wanted on their website and made contact. Giuseppe immediately responded and provide... See more

Rated 5 out of 5 stars

I have dealt with this company on two occasions. One a purchase and two a sale. Exceedingly good, honest communication. Met both on each transaction and very friendly chaps. Highly recommend them for... See more


Company details

  1. Watch Store

Written by the company

Purveyors of Luxury Timepieces and specialised watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

255 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(255)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PX Experience

From start to finish, Giuseppe made the whole buying process comfortable, pleasurable and informative. On top of this, I received a very fair PX on my watch, and the watch I purchased was exactly as described - perfect!
Giuseppe sized the bracelet to give me a perfect fit ( including the addition of a link free of charge - this seemed typical of his whole approach to selling watches - very supportive and helpful ).
We discussed various and numerous aspects of watches, which I particularly enjoyed - Giuseppe is certainly very knowledgeable on his subject and I can see he takes great pleasure in talking about it.
Overall, BIT is a great place to do business and I will certainly go back to them for my future trades / purchases.
Many thanks Guiseppe - Great Trade!!!

22 February 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

It was our pleasure Shaun, enjoy the watch & happy to help out a fellow watch aficionado.

Rated 5 out of 5 stars

All good

All good, great watch and nice to meet you both.

25 January 2023
Brothersintimeuk logo

Reply from Brothersintimeuk

Thanks Andy, enjoy your new watch.

Rated 5 out of 5 stars

Timing is everything

My first customer experience with Giuseppe at BiT has proven to be a very positive one. Professional, no nonesense approach with an air of pragmatism and get a deal attitude ensured business was done respectfully and swiftly. The merch was first class - A1 as described and the patient approach and flexibility to work with my timelines was much appreciated.

4 February 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Thank you Faraz, enjoy your new watch.

Rated 5 out of 5 stars

Excellent as usual

5th Watch. 5 stars again. Excellent as usual Guiseppe and Eren. Thank you.

27 January 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Thanks Prem, it's our pleasure.

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience, knowledgable, helpful, great service

14 January 2023
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Reply from Brothersintimeuk

Thanks Philip, enjoy the watch.

Rated 5 out of 5 stars

Great overall experience

Great overall experience with Brothers in Time. Very pleasant to deal with and knowledgeable about the industry. No pressure to make any purchase and the piece was exactly as described, in a very good condition.

Would definitely do business with them again.

14 January 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Enjoy the watch Charlie, it was our pleasure

Rated 5 out of 5 stars

A "Spot on" buying experience from…

A "Spot on" buying experience from start to a personally delivered finish. Two great Guys to deal wth.
Good luck with the business.

7 January 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Cheers Andy, enjoy your new timepiece.
Regards,
Giuseppe & Eren

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Many thanks

30 December 2022
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Reply from Brothersintimeuk

Many thanks Les, enjoy the watch.

Rated 5 out of 5 stars

Great experience

Great experience. Very knowledgeable and helpful! Brothers In Time are very easy to deal with, exceptional quality timepieces, I would happily buy from them again and probably will.

1 December 2022
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Reply from Brothersintimeuk

It was our pleasure, Andrew, enjoy.

Rated 5 out of 5 stars

A pleasure to deal with people who know…

A pleasure to deal with people who know what they are talking about and deliver on what they say in a professional and friendly way.
Definitely highly recommend them.

12 November 2022
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Reply from Brothersintimeuk

Thanks Jon, enjoy the watch.

Rated 5 out of 5 stars

I am witting this review as an avid watch collector …

I am witting this review as an avid watch collector of over 30 years. Having done business with Giuseppe and BIT I can vouch that they are genuine, friendly and very professional. I would have no hesitation in reccommending BIT. The PX prices are very fair and their watch quality is 5 star. Delivering my ticker up North included. THANK YOU FOR YOUR SERVICE YOU WENT ABOVE AND BEYOND ! BRILLIANT .
A GREAT BUSINESS TO DEAL WITH HAVE NO FEAR

11 November 2022
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Hi Sean, thanks for such a reflective review, it's most appreciated. Let me know which Sean you have as we know several Sean's & want to thank you personally.
Regards,
Giuseppe & Eren

Rated 5 out of 5 stars

Helpful and professional

Bought a beautiful submariner off brothers in time today, was relaxed and pleasurable purchase of a nice watch..

Very on the level guys.
Very easy to talk to and nice to do business with.

Will defo be using again for my next purchase.

Thanks
Steve

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Rolex Purchase

Rang Brothers In Time regarding a Rolex Daytona viewed online. Giseppi was really easy & professional to talk to, answering all questions fully. We set up a meeting and traveled 4 hours to view.
Delighted with the service and watch, as it was exactly as described.
Highly Recommended.

8 October 2022
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Reply from Brothersintimeuk

Thanks Will enjoy the watch. 👍🏼

Rated 5 out of 5 stars

10/10 service

Purchased watch with ease and excellent customer service. Great overall experience, highly recommend doing business with Brothersintime

12 October 2022
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Thanks KA, enjoy your new watch. 👍🏼

Rated 5 out of 5 stars

What a fabulous place to buy your new…

What a fabulous place to buy your new watch. Spoke on the telephone to Giuseppe about purchasing a watch. Really helpful and a passion for watches was very evident. When we agreed on a deal he kindly agreed to personally deliver the watch to me which was done in a few days. Giuseppe arrived with his partner Eren who was also very knowledgeable about watches and classic cars. The watch I bought was beautiful in every way and just as described. Really looking forward to doing more business with these true gentleman. Thanks to you both and continued success with your business.

4 October 2022
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Thanks John, it was our pleasure...enjoy the watch.

Rated 5 out of 5 stars

Great service

Great service, prompt delivery by hand, excellent all round.

4 October 2022
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Reply from Brothersintimeuk

Thanks Trevor, enjoy the watch.

Rated 5 out of 5 stars

Fantastic buying experience

Really happy with my new watch , travelled from Manchester to Bedford and it was worth the effort , everything the guys promised happened, the condition of the watch the price and the process were all exactly as promised, highly recommend

7 October 2022
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Your very welcome Mark, enjoy tye watch.

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