Brothersintimeuk Reviews 

255
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company, showing exceptional overall satisfaction. Customers frequently praise the incredibly helpful and professional staff members for providing knowledgeable and patient advice on luxury watches. Buyers note that the timepieces consistently arrive in pristine condition, fully certified, and match their online descriptions perfectly. Some reviewers were happy with the surprisingly smooth online purchasing process and the remarkably clear communication throughout. Consumers specifically appreciate receiving prompt updates, tracking details, and exceptionally helpful answers during their remote transactions. People also emphasize that the delivery is fast and the overall transaction feels completely secure and reliable.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing complete delight with their timepieces. Customers... See more

Service

Consumers find service to be exceptionally positive, praising the prompt communication, smooth transitions,... See more

Staff

Reviewers express great satisfaction and appreciation regarding the staff, highlighting fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a few back and forth messages it was clear that Giuseppe really knew his stuff about the watch in question. (I had spent the last 6 months researching it!) One of my concerns was about... See more

Rated 5 out of 5 stars

This is my second watch I’ve purchased through Brothers in Time and specifically in dealing with Giuseppe. I always follow the principle of ‘buy the dealer’ before the watch and Giuseppe is someone wh... See more

Rated 5 out of 5 stars

I had been looking for a particular new Omega watch for some time but didnt want to afford a new one. I saw what i wanted on their website and made contact. Giuseppe immediately responded and provide... See more

Rated 5 out of 5 stars

I have dealt with this company on two occasions. One a purchase and two a sale. Exceedingly good, honest communication. Met both on each transaction and very friendly chaps. Highly recommend them for... See more


Company details

  1. Watch Store

Written by the company

Purveyors of Luxury Timepieces and specialised watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

255 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(255)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic, professional service

Was recommended Brothers In Time by a friend and was not disappointed. Giuseppe was knowledgable, friendly and professional throughout the whole process, and I’m extremely happy with my purchase. Will certainly recommend them to anyone in the market for a new timepiece.

26 January 2024
Unprompted review
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Reply from Brothersintimeuk

It was our pleasure to assist a watch enthusiast with your purchase. Wear it and enjoy such a great timepiece.

Rated 5 out of 5 stars

Omega 300 diver

Great communication throughout the purchase.
The watch was packaged well and arrived really quickly.
Was a pleasure doing business with Brothers In Time and will definitely use them for another purchase...

29 December 2023
Brothersintimeuk logo

Reply from Brothersintimeuk

Hi Paul,
It was our pleasure. Enjoy the watch.

Regards,
Giuseppe & Eren

Rated 5 out of 5 stars

Exceptional Customer Service

After many hours of browsing the net I kept coming back to the Brothers in Time webpage. Cheekily, sent a WhatsApp message out of hours and got a reply! Reached a deal we were all happy with and tonight had the watch hand delivered at 7:45pm! Outstanding! Both partners were present, were so nice and extremely professional. Can’t praise them enough. If you are thinking about dealing with Brothers in Time then I can only say - “you are safe to proceed”. Oh, I nearly forgot, the watch was better than I could’ve ever imagined. Thank you so much.

15 January 2024
Unprompted review
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Reply from Brothersintimeuk

Many thanks Matt for your purchase. It was our pleasure to deliver it to a collector who will truly wear it and enjoy it.

Rated 5 out of 5 stars

Great service came to meet me at my…

Great service came to meet me at my hotel when we stayed in London. Watch was better than described and would definitely recommend.

28 December 2023
Unprompted review
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Reply from Brothersintimeuk

Many thanks Tim for your purchase. Enjoy the watch and it was a pleasure meeting you & your son.

Rated 5 out of 5 stars

Faultless high value transaction

Faultless high value transaction, fantastic customer service I can honestly say that I cannot recommend Brothers in Time highly enough! Thank you Giuseppe and Eren it really was a pleasure doing business with you.

23 December 2023
Unprompted review
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Reply from Brothersintimeuk

Many thanks for your purchase Chrys, enjoy and wear it in good health.

Rated 5 out of 5 stars

My 2nd piece - James Cameron

Absolutely loved purchasing my 2nd piece from these fantastic guys.
Bought the watch on the Saturday and after speaking with Giuseppe he and his colleague jumped in the car and brought it 2-1/2 hours to my house on the Sunday. What amazing service and such a beautiful watch. ⭐️⭐️⭐️⭐️⭐️

2 December 2023
Rated 5 out of 5 stars

Tudor Yorkshire mans rolex

Hi bought my Tudor with out seeing it just pictures. Never met Giuseppe just messages. Struck a deal and everything went super smooth. Sent them my wrist size and it came and fitted perfectly. Great firm will save for my next watch so I can go and meet them in person 👍100%

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Very good very simple straight forward…

Very good very simple straight forward px no issues at all and the guys were amazing very knowledgeable and helpful
Definitely return in future

10 November 2023
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Reply from Brothersintimeuk

Thank you Martin, enjoy the watch.
Giuseppe & Eren

Rated 5 out of 5 stars

Made an exchange a very fair one

Made an exchange a very fair one. The chaps came to my house in Kent , excellent, straightforward business. Really nice to deal with , 100% honest, will do further deals.

24 October 2023
Unprompted review
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Reply from Brothersintimeuk

Thank ls Mick, it was great to deal with you. Enjoy the JC.

Rated 5 out of 5 stars

Recently purchased Rolex…

Recently purchased Rolex through brothers in time. Found Guiseppe to be honest, helpful and very professional during the purchase. I will be checking their website ahead of any future watch purchases. Thanks again
Mac.

28 September 2023
Unprompted review
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Reply from Brothersintimeuk

It was our pleasure Mac, enjoy your new watch.

Rated 5 out of 5 stars

Great Experience!

Been looking for a Rolex Explorer II for a while and came across it on eBay for an amazing price! Contacted and got a quick response back from Giuseppe, who answered all my questions about the watch. After a placing a small deposit, was able to organise a date to collect it, again helpful throughout the process. Even offered to deliver it in person! Met Giuseppe and Eren who were great during purchasing the watch and offered a good price for the watches I was trading against it. Would recommend Brothers In Time if you’re looking for a Rolex!

23 September 2023
Unprompted review
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Reply from Brothersintimeuk

Thanks Charles, it was our pleasure to deal with a true watch enthusiast, enjoy the Explorer.

Rated 5 out of 5 stars

5 Stars, Excellent!

First of all WOW!
I’ve been looking for a Rolex 2 tone pre-ceramic full set for a few months. When I saw one for sale on Brothers in Time EBay shop I made contact. Giuseppe’s communication was excellent with fast and knowledgable replies. This gave me confidence in an online company that I had never heard of. A deal was done and to my surprise Giuseppe said he would personally deliver it to me to size it and to ensure I was happy with my purchase. I must add Giuseppe and his business partner Eren travelled from Bedford to Northumberland. It was great meeting the guys and would not hesitate to do business with them in the future.
I highly recommended this company.
Many Thanks
Gary

21 September 2023
Unprompted review
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Reply from Brothersintimeuk

Thank you Gary, its was our pleasure to help fulfil the purchase of your dream watch.
Giuseppe & Eren

Rated 5 out of 5 stars

Rolex Deepsea 2022 (D-Blue) Brand new.

I’ve been after a Rolex Deepsea (D-blue) since I retired 3yrs ago. Difficult to source so I went on an AD’s waiting list. Then I saw Brothers in Time UK online. They had the exact model (2nd Gen) that I was after. Brand new and at a very reasonable price. I was nervous about purchasing such a high value watch privately. I shouldn’t have been. Giuseppe & Eren drove to my house with the watch. They sized it for me, answered my questions and just came across as two genuine guys who love what they do. I can’t recommend them enough. I’d also be happy to answer anybody’s questions if they have any reservations. Read all the reviews. I did. There’s not one bad one amongst them. Finally to Eren and Giuseppe, a massive thanks from both myself and my wife Angie.

16 September 2023
Unprompted review
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Reply from Brothersintimeuk

It was our pleasure Rob to finally get you your dream watch. Enjoy it. 👍🏼

Rated 5 out of 5 stars

Great experience

Great experience, would not hesitate to recommend

19 August 2023
Unprompted review
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Reply from Brothersintimeuk

Thanks Mark, enjoy your new timepiece.

Rated 5 out of 5 stars

5 Stars!

My Datejust was exactly as advertised. Very competitive pricing, superior service...Giuseppe personally delivered my beautiful watch and sized the watch to my wrist. Highly recommended, 5 stars!

22 August 2023
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Reply from Brothersintimeuk

Thank you, we hope you enjoy your new watch. It was our pleasure.

Rated 5 out of 5 stars

Excellent Company to buy from.

What a superb company very reliable the watch I purchase was excellent and as new. Very small problem sorted by Giuseppe in less than a day. Both partners Giuseppe and Eren were perfect Gentlemen pleasure to do business with would recommend this company.

26 July 2023
Rated 5 out of 5 stars

I found these guys by chance and I’m so…

I found these guys by chance and I’m so pleased I did,very honest and knowledgeable I’ve done a couple of deals with them and found them very fair and trustworthy I will have no problem in doing business again.

Andy , Lincolnshire

31 July 2023
Unprompted review
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Reply from Brothersintimeuk

Thanks Andy, enjoy your new watches.

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